
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I recently switched from ATT DSL to Uverse. I never should have!.. I had great service now same computer no additional apps or programs and what took seconds now takes minutes to hours. One minute ai have good connection and 5 min later horrible. It seems to be ok for 10 minutes after I reset the mo
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
On U-verse HD TV with 1 box. I'd like to put a second HD TV in another room using the in-wall coaxial.What do I need?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I canceled my AT&T internet service. My email addresses are set up as @att.net addresses. Will I be able to keep these email addresses? If so, how do I access them?
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Closed
I have purchased a new computer and printer that won't connect to my ten-year old gateway equipment (3800 HGV-B). I do not want to "rent" new equipment but would like to purchase my own. AT&T customer support said I could do that and that there was an approved list of equipment on their w
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect".
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
How do I properly use the public IPs I was assigned on my Router/Firewall? I have the Nokia fiber modem
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I’m traveling. How do I watch a show I recorded this morning with the U-verse app?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Ok I just got ATT Uverse max plus installed yesterday ever since then the Internet has gone out constantly I don't understand it.. I ditched Comcast for you guys I hope we can get this resolved so I can stay with you guys.. I have tried all I can think of: tried different channels, restarted the gat
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I've given up on the empty promises of being able to watch whats on my dvr when I'm not at home and am still frustrated by the blocking of channels when again I'm not at home... BUT, Why cant I cast to a TV from the U-verse app when Not at Home? Almost every other APP has the ability to Cast Built
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
AT&T is my ISP. I have Fiber Optic lines up to the house. I'm told that once the Fiber Optic hits the house connection, it slows down because it then travels over copper wire. How can I bypass or fix this so that the Fiber Optic goes all the way to my computer? Thanks for any advise!
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I cancelled my service and was supposed to get an email about how to return equipments. I haven't received an email yet. I've checked my junk folder too. How long does it take to get the email?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am trying to decide whether to subscribe to ATT internet services and TV. The deal-breaker is, I must know what channels are available via ATT so I can compare them with my list of must-haves.The only Channel Lineup I can find online is a PDF document that is a duplicate of a brochure. The
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I already have 1 favorites list but another shows up with 0 channels. I never put that in and do not want two favorites lists showing. Please let me know what the steps are to remove the one with 0 channels completely.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I live in SC. I currently have fiber net at my rental. I want to transfer it when I move to my new (construction) home in a few weeks. When I check my address, it is not in the system. When I check my neighbors' address, it isn't in the system either, but I have been assured by other neighbors on th
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector someplace? The U-Verse TV comes in fine so ?? I went through the usual reboot stuff, o
Questions
•
Watching U-verse TV