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Need help contacting the VP who called me from the corporate office

On March 20 or 21, I filed a complaint with the BBB about AT&T raising the cost of my bundled services by over $100 a month. On March 22, a very helpful lady from one of the VP's offices called me (I never did get her name, just that she was calling from a VP's office in response to my BBB comp

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91

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att first responder discount

Can the first responders discount be extended to people working in Retail like Walmart, Publix, Cosco, etc... ? We have been suppliyng the basic needs for the family and helping people since the beginning of the pandemia, at a very high level of risk.

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315

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Internet and Connectivity

I have AT&T Fiber connected to an AT&T Router and Direct Stream TV. Do I have to use the AT&T Router and substitute with an EERO Mesh Connection

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101

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Replacement wireless receiver not completing setup

Replacement wireless receiver not completing setup. Said connected, I hit option to update firmware and been on U-verse screen with spinning circle on bottom right for over an hour, I moved it right next to WAP same thing for last hour.

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53

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How to get 6 HD streams with fiber upgrade in 2022

I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010

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143

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This set box does not match the account setting

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Questions

116

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Cisco wireless receiver

I have a Cisco wireless receiver in my bedroom and it worked great until a few month ago. Seems like the trouble started after I had no U-Verse service after Google techs cut the main AT&T line - outage at my house was 18 hours. What's happening is I get spotty viewing service. It cuts out every

Questions

77

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

98

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Uverse TV app - No longer streaming Fox Channels

I am having problems streaming two channels using the Uverse TV App. The two channels are FoxNews and FoxBuiness. Things I have tried: Uninstalling and reinstalling app. Using multiple devices.  Two tablets and a cell phone. Using multiple network access.  Different wi-fi spots.&n

Questions

2K

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Movies won't play

Ordered a movie from demand..ever time I hit watch it say unable to play try again later

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59

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

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41

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Rebooting doesn't solve issue

No video. DVR all lights blinking. Rebooting doesn't solve the problem. Tried unplugging everything and still no video and all lights blinking

Questions

151

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Uverse recordings freeze during playback if also recording to DVR

While watching programs previously recorded on my Uverse DVR, the picture & sound freezes for 2 seconds, then resumes. It does this about 1-3 times per minute.  This only happens on one TV and only while something is being recorded on the DVR.  I restarted everything, plugged the Uver

Questions

406

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How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

428

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Insignia TV and Uverse Remote input button

I have an Insignia LED TV and although I've been able to program the Uverse remote to work for channel changing and volume, the TV input button does not change inputs on the TV.   I programmed the remote using the code search function because when I tried to input a code manually (after holding down

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1.9K

1

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Solution for "lost signal" when using a third party router

I just rewired my home network to use a custom router (an Asus RT-AC88U) behind the AT&T modem/router combo, which created an issue with the U-verse IPTV. Upon switching channels, the TV would play normally for a few (10-20) seconds, and then freeze and display an error saying it lost the signal

Questions

204

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Installed Uverse TV with Spectrum internet ... TVs working fine, Unable to connect to any Uverse streaming service

So I think I've made a huge mistake.I have a roommate, and we decided to split the cost of utilities.He has Spectrum Internet in his name and I just had Uverse installed in my name.We're able to watch TV fine, but using any app such as HBO Go, Showtime Anytime, etc., it's not working

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1.6K

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HBO Max just removed from my benefits

I have had HBO Max as a benefit on my unlimited plan for years. Without me changing my plan at all, this benefit was just removed. 10 hours on support and no one can resolve the issue or explain why this happened. What’s up?

Questions

2K

4

WiFi Connection and TV issues

There is a serious problem with my internet and TV services. The WiFi is intermittent, and I'm quite sure I am not getting the download and upload speeds that I am paying for.  I often have to restart the AT&T TV devices because either the screen is fuzzy with no picture OR there is no int

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77

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PICTURE FREEZING

Could the reason my TV picture is freezing be that I have 16 different devices running through my NVG589 router plus home phones be the reason for the freezing.  Am I asking it to do too much?

Questions

521

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