I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

We've been subscribers for several years now and one of the remotes is starting to go.  Is it possible to get a replacement?  Also, are DVR boxes ever refreshed?

I had to suspend my service over 6 months ago due to a house fire. 5 days after the fire I called to suspend the service. Apparently the agent told me that the suspension only lasts 6 months. So now you're charging me $230/mo. claiming that the charges are valid because the agent told me during t

​​@ATTHelp I am submitting for my mother. after troubleshooting for her.... We are having a crashing issue on the U-Verse App. Using updated iPad pro. OS 13.4.1 I am connecting through a strong AT&T u-verse wifi singnal. Your App has always worked fine for over a year until a few weeks ago. The is

What is going on with AT&T and Samsung.? I can't stand being ping-ponged back and forth between the companies. On November 30th, I started wireless service with AT&T. I screenshotted the offer just in case something like this happened. I even copied and pasted the offer details into a TXT fi

I have a at&t uverse cable box cisco. We pay a lot of money for our cable and we are UNABLE to watch tv. I have been trying to contact someone and can't get in touch with anyone. Our cable box lights up green in the internet cord in the back but when we try to turn the power on nothing happens. It d

We were having trouble with the voice recognition and response on our existing remote control device and our first Direct Stream box. I called the 800 people who said, no problem, we will send a replacement.  In the meantime we decided we needed a second AT&T Streaming Box.  We went t

I have an NVG599 Gateway for TVs and Internet. I want to put a TP-Link Deco P9 Mesh Network for better house wifi use. How do I set up the Gateway router and TP-Link router to continue TV service and have a functioning wifi system?

Codes and automatic programming not working on new Pioneer TV. Is there a new code available?

I seem to be going over my 100GB wireless internet usage every month. After looking at AT&T's logs for wireless internet usage, I found that on 46 occasions since Dec. 3, I have specific "450.0MB" usages on it, which is 21GB in and of itself!!!!  I would like to know if anyone else has exp

Hello all, Received my new DVR yesterday, trying to set it up today. Keeps telling us no signal. We have tried linking it with the modem, everything we can think of. Any tips or tricks? I'm getting a bit sick and tired of all the issues lately.  Thanks, Shirley

I canceled my Uverse service on March 9 2020. AT&T sent me a detailed list of the equipment I need to return. I cannot find this list anywhere on my AT&T account page..

My wife and I both have hearing issues and sometimes we have to use closed captioning or subtitles. My frustration is that when we watch something over regular UVerse and I turn the captions on, they appear almost in the middle of the screen.  I don't have my problem with my streaming as the c

I am paying big bucks for Uverse.  We daily go through periods when our TV pixelates and/or freezes and drops audio for a few seconds. When ATT installed our system, they also put in a wifi broadcaster and an extender on the other floor of our house (upper level).  It worked pretty well at first, bu

Ever since we got the upgraded DVR Gigapower box, the box has been VERY hit or miss (and sometimes completely unresponsive) to the default remotes. We had a tech out that tried swapping the box as well as using an infrared remote (plugs into the USB port) to no avail. We were told multiple times tha

I am planning on installing the CAT5e cable before my u-verse install and would like to confirm the correct routing. My setup will be for 4 TVs (3 wired and 1 wireless), DVR, Wi-Fi and 4 wired PCs. This is what I assume will be needed.  I will be using Cat5e cable (1) Cat5e cable from the NID to the

i have a att.net email and i cannot receive emails or send emails

The choice I made through the automated support system brought me to an area related to unused device disposal, but I need to recycle a failing device that is still in use.

When tuned to axs tv, the sound quality is terrible. Sounds like a very low quality internet stream, even though its supposed to be HD audio. All other channels sound high definition, except for ads TV.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi