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AT&T now shipping "refurbished" remote controls, gross

AT&T just keeps finding ways to be even cheaper, and really just be pennywise and pound foolish.   I got a replacement STB("refurbished" like all equipment now) and it came with a "refurbished" remote control. I use the word "refurbished" in quotes because I'm fairly certain at&t do

Questions

 • U-verse TV Equipment

32

0

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

86

2

0

S20 remote setup

I just bought a replacement S20 remote. Various keys were sticking on the original remote. I can't get this new one programmed after going through all the steps and reading forum questions/solutions. Can anyone help?

Questions

 • U-verse TV Equipment

51

3

0

Need help contacting the VP who called me from the corporate office

On March 20 or 21, I filed a complaint with the BBB about AT&T raising the cost of my bundled services by over $100 a month. On March 22, a very helpful lady from one of the VP's offices called me (I never did get her name, just that she was calling from a VP's office in response to my BBB comp

Questions

 • U-verse TV Account

69

4

0

UVerse TV App Watchlist

I cannot figure out how to add movies that I am subscribed to to my watch list on my Android cellphone.  I selected the star next to the name of the movie, but it does not show up in the watch list.

Questions

 • Watching U-verse TV

335

0

0

0

Receiver will not reboot

TV will not come on and say "Uverse not available" restart receiver. Have restarted several time and nothing. Same problem last week and a tech restarted remotely.  They just upgraded us to fiber optic cable on Tuesday. 

Questions

 • U-verse TV Equipment

183

12

0

U-Verse fails every day...

We have 3 TVs: living room, basement, upstairs bedroom.   The router/modem/Gateway is in the basement and has been there for the last 7 or 8 years.  The TV in the living room works pretty consistently -- some pixelation, some unknown pauses, but liveable...    The upstairs

Questions

 • Watching U-verse TV

56

1

0

Can move residence with Uverse? Or need to switch to ATT TV?

Hello - if I am moving residences can I still keep Uverse? Or is that considered new and need to switch to new ATT TV (since not offering Uverse to new customers). Also, is channel numbering scheme same between Uverse vs ATT TV? For example is ESPN HD still 1602 on ATT TV as it is on Uverse? Uver

Questions

 • U-verse TV Account

126

0

0

This set box does not match the account setting

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Questions

 • U-verse TV Equipment

96

2

0

Internet and Connectivity

I have AT&T Fiber connected to an AT&T Router and Direct Stream TV. Do I have to use the AT&T Router and substitute with an EERO Mesh Connection

Questions

 • AT&T Fiber Equipment

79

2

0

Movies won't play

Ordered a movie from demand..ever time I hit watch it say unable to play try again later

Questions

 • Watching U-verse TV

41

1

0

New cable pole

AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o

Questions

 • AT&T Internet Installation

39

2

0

Installed Uverse TV with Spectrum internet ... TVs working fine, Unable to connect to any Uverse streaming service

So I think I've made a huge mistake.I have a roommate, and we decided to split the cost of utilities.He has Spectrum Internet in his name and I just had Uverse installed in my name.We're able to watch TV fine, but using any app such as HBO Go, Showtime Anytime, etc., it's not working

Questions

 • U-verse TV Equipment

1.5K

3

0

att first responder discount

Can the first responders discount be extended to people working in Retail like Walmart, Publix, Cosco, etc... ? We have been suppliyng the basic needs for the family and helping people since the beginning of the pandemia, at a very high level of risk.

Questions

 • Wireless Billing

299

1

0

Closed

directv issues

the tv will go black, then i get the spinning circle, this happens about every 20 mins or so. sometimes, especially watching sports, after going through black screen stuff the show will come back in spanish i have no idea if this is directv or the at&t internet help

Questions

 • Watching U-verse TV

64

1

0

The second TV loses connection for gaming if the first TV is streaming shows/movies

When I try to game on my second (the older) TV, it loses connection if the first TV is on Netflix or any other app that streams shows. However the second TV works fine if the first TV is not streaming anything.. I was wondering why

Questions

 • AT&T Internet Features

38

3

0

How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

 • AT&T Internet Installation

393

0

0

Uverse recordings freeze during playback if also recording to DVR

While watching programs previously recorded on my Uverse DVR, the picture & sound freezes for 2 seconds, then resumes. It does this about 1-3 times per minute.  This only happens on one TV and only while something is being recorded on the DVR.  I restarted everything, plugged the Uver

Questions

 • U-verse TV Equipment

141

4

0

Broadband signal modulation

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

Questions

 • AT&T Fiber Equipment

86

6

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

66

4

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