
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
AT&T, I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask
Questions
•
AT&T Internet Account
Good Evening, I am trying to find my account number. My fiance is in the hospital and I need to know what his account number is and to verify that our ATT bill has been paid. I have spoken to one of your representatives and he did all he could to help me (including putting in my fiance's phone n
Questions
•
Wireless Billing
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
I have had at&t wireless for ages. I have five personal lines and dozens business lines including tablets. I have had u-verse internet for three years. U-verse tv finally became available at my address so I signed up. Today was the installation day. Originally it was suppose to be installed from 9
Questions
•
Wireless Account
Closed
AT&T's decades of throttling our internet speeds and leaving our land-lines and VOIP's without minimal security.!!! I have been a ADSL customer for nearly 30-years at one address. I have filed "FORMAL COMPLAINTS" to the FCC and ATT has gotten away with charging us for one product (50megs downloa
Questions
•
AT&T Internet Account
Hello! Recently experiencing trouble switching the ‘TV’ On/Off using a ‘U-verse Remote Control’ hand set. Normally just using the ‘Power’ button at the top center of the remote would signal the ‘Receiver’ and ‘TV’ to switch ‘ON’. Now just the ‘Receiver’ switches ‘ON’ but nothing switches ‘ON’ the ‘T
Questions
•
U-verse TV Equipment
Where can I get the shirt with old logo that Lilly is wearing in ads I see on snap chat? My father use to work for the company when that logo was used. Would love to get home one. Thank You!
Questions
•
Device Features
I know I've seen theses instructions posted before but for some reason my searches haven't been able to locate them. I've been getting an X8 on my IPH8010 so it looks like the dvr finally bit the dust. I've tried non-destructive unplugging power 3 times many times and had no success reviving it.
Questions
•
U-verse TV Equipment
Closed
Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback... I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition. Over
Questions
•
U-verse TV Account
Periodically late at night my ATT fiber optic Internet disconnects and slows to a crawl. The modem/router shows that I am connected but my phone and Smart TV say that I'm not connected. I switch to 5g and do an Internet speed test and it shows that I have a download and an upload speed of 0.001gps,I
Questions
•
AT&T Fiber Account
How do I watch live TV on my Mac? I have Uverse with ATT. I know I can from my phone but I want it on my desktop.
Questions
•
Watching U-verse TV
every time i try to connect it tells me this i restarted my router restarted my tv so many times let it sit overnight and it still won’t let me
Questions
•
AT&T Internet Equipment
How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV. AT&T said it was a bad Gateway modem. Computer continued to use all my Bluetooth devises said the network was down. Don't understand.
Questions
•
AT&T Fiber Equipment
No video. DVR all lights blinking. Rebooting doesn't solve the problem. Tried unplugging everything and still no video and all lights blinking
Questions
•
U-verse TV Equipment
I recently had Uverse installed and set up my home theater. Since setting it up while watching TV approximately every 5 minutes the video signal cuts out for 1 sec two times and then returns to normal viewing. Sound loss does not occure whenever this happens. I have AppleTv and a BluRay player runni
Questions
•
U-verse TV Equipment
We were told that if we changed everything over from Charter to Uverse we would recieve a free TV. My husband called one month after we had the Uverse service to get the TV, just like the had asked. My husband was passed around to about 10 different people, each not knowing what he was talking ab
Questions
•
U-verse TV Equipment
I cannot figure out how to add movies that I am subscribed to to my watch list on my Android cellphone. I selected the star next to the name of the movie, but it does not show up in the watch list.
Questions
•
Watching U-verse TV
I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010
Questions
•
Watching U-verse TV
Ordered a movie from demand..ever time I hit watch it say unable to play try again later
Questions
•
Watching U-verse TV
We have 3 TVs: living room, basement, upstairs bedroom. The router/modem/Gateway is in the basement and has been there for the last 7 or 8 years. The TV in the living room works pretty consistently -- some pixelation, some unknown pauses, but liveable... The upstairs
Questions
•
Watching U-verse TV