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Soon to be ex AT&T customer
I am posting this as I am so disappointed with AT&T. I have been an AT&T wireless customer for over 30 years plus have had internet, TV and a separate hot spot account for several years. I have been overpaying for services and have spent over 5 hours of my life on the phone with service reps in the
Questions
• Account Features
Broadband signal modulation
How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV. AT&T said it was a bad Gateway modem. Computer continued to use all my Bluetooth devises said the network was down. Don't understand.
Questions
• AT&T Fiber Equipment
How to get 6 HD streams with fiber upgrade in 2022
I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010
Questions
• Watching U-verse TV
att first responder discount
Can the first responders discount be extended to people working in Retail like Walmart, Publix, Cosco, etc... ? We have been suppliyng the basic needs for the family and helping people since the beginning of the pandemia, at a very high level of risk.
Questions
• Wireless Billing
Receiver will not reboot
TV will not come on and say "Uverse not available" restart receiver. Have restarted several time and nothing. Same problem last week and a tech restarted remotely. They just upgraded us to fiber optic cable on Tuesday.
Questions
• U-verse TV Equipment
Closed
directv issues
the tv will go black, then i get the spinning circle, this happens about every 20 mins or so. sometimes, especially watching sports, after going through black screen stuff the show will come back in spanish i have no idea if this is directv or the at&t internet help
Questions
• Watching U-verse TV
Installed Uverse TV with Spectrum internet ... TVs working fine, Unable to connect to any Uverse streaming service
So I think I've made a huge mistake.I have a roommate, and we decided to split the cost of utilities.He has Spectrum Internet in his name and I just had Uverse installed in my name.We're able to watch TV fine, but using any app such as HBO Go, Showtime Anytime, etc., it's not working
Questions
• U-verse TV Equipment
Massive increase in cost of service
I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept. I spoke with a John who said he was the department manager. He said that my U300 package had a previous promotional ra
Questions
• U-verse TV Account
Cannot Sign Into Third Party Apps - Will AT&T Take Responsibility?
After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo
Questions
• Watching U-verse TV
PICTURE FREEZING
Could the reason my TV picture is freezing be that I have 16 different devices running through my NVG589 router plus home phones be the reason for the freezing. Am I asking it to do too much?
Questions
• U-verse TV Equipment
I can't download the Live Player Plug In On Windows 8
I am trying to watch Live Tv on my computer but when I click the button to download the Live Player Plug In, nothing happens. I have tried downloading it on Chrome, Firefox, Safari, and Internet Explorer but to no avail. I have Java installed and I have verified that I have it about 20 times now. I'
Questions
• Watching U-verse TV
Account Suspension Stopped - Charged for Service
I had to suspend my service over 6 months ago due to a house fire. 5 days after the fire I called to suspend the service. Apparently the agent told me that the suspension only lasts 6 months. So now you're charging me $230/mo. claiming that the charges are valid because the agent told me during t
Questions
• U-verse TV Account
WiFi Connection and TV issues
There is a serious problem with my internet and TV services. The WiFi is intermittent, and I'm quite sure I am not getting the download and upload speeds that I am paying for. I often have to restart the AT&T TV devices because either the screen is fuzzy with no picture OR there is no int
Questions
• AT&T Fiber Equipment
Uverse Equipment Return
I canceled my Uverse service on March 9 2020. AT&T sent me a detailed list of the equipment I need to return. I cannot find this list anywhere on my AT&T account page..
Questions
• AT&T Internet Equipment
voice activation for vision impaired
Is there a remote control available for UVerse for use by the visually impaired? I see them for sale and want to purchase the correct model. Thanks!
Questions
• U-verse TV Account
SHO-TMC-FLIX has Disappeared from UVerse 300 On Demand
I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition. I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared. I can still access SHO Movies in the Guide Section ...
Questions
• Watching U-verse TV
Programming S30 remote to Pioneer tv
Codes and automatic programming not working on new Pioneer TV. Is there a new code available?
Questions
• U-verse TV Equipment
Closed
Shipping and Product Return
We were having trouble with the voice recognition and response on our existing remote control device and our first Direct Stream box. I called the 800 people who said, no problem, we will send a replacement. In the meantime we decided we needed a second AT&T Streaming Box. We went t
Questions
• U-verse TV Equipment
TV FAQs
Setting up your TV U-verse TV Basics Program your Remote Setup your HD TV The Hallmark Channel Channel Lineup Parental Controls for U-verse TV Watch TV anywhere with the U-verse App What to do when your TV screen shows No Signal? Remote not working? How to Fix yo
Questions
• U-verse TV Equipment
why won't tv work on battery backup
I have an APC battery backup and when power goes out the internet and phone continue to work but tv and dvr do not function. If I start up my generator they work. Why is this?
Questions
• U-verse TV Equipment