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U-Verse Video Signal Loss

I recently had Uverse installed and set up my home theater. Since setting it up while watching TV approximately every 5 minutes the video signal cuts out for 1 sec two times and then returns to normal viewing. Sound loss does not occure whenever this happens. I have AppleTv and a BluRay player runni

Questions

 • U-verse TV Equipment

532

2

0

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

45

1

0

AT&T now shipping "refurbished" remote controls, gross

AT&T just keeps finding ways to be even cheaper, and really just be pennywise and pound foolish.   I got a replacement STB("refurbished" like all equipment now) and it came with a "refurbished" remote control. I use the word "refurbished" in quotes because I'm fairly certain at&t do

Questions

 • U-verse TV Equipment

21

0

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

72

2

0

Need help contacting the VP who called me from the corporate office

On March 20 or 21, I filed a complaint with the BBB about AT&T raising the cost of my bundled services by over $100 a month. On March 22, a very helpful lady from one of the VP's offices called me (I never did get her name, just that she was calling from a VP's office in response to my BBB comp

Questions

 • U-verse TV Account

53

4

0

Promised a TV if we switched from Charter to UVerse..Never received the TV

We were told that if we changed everything over from Charter to Uverse we would recieve  a free TV.  My husband called one month after we had the Uverse service to get the TV, just like the had asked.  My husband was passed around to about 10 different people, each not knowing what he was talking ab

Questions

 • U-verse TV Equipment

275

1

0

0

Oct 7 2014 Uverse Update?

I was on my way to work this morning and my wife sent me a picture of Uverse updating. Does anyone know what was included in this update? Does ATT post update release notes anywhere for the public to view?

Questions

 • Watching U-verse TV

3.3K

10

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0

UVerse TV App Watchlist

I cannot figure out how to add movies that I am subscribed to to my watch list on my Android cellphone.  I selected the star next to the name of the movie, but it does not show up in the watch list.

Questions

 • Watching U-verse TV

317

0

0

0

Broadband service drops same time every day

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

Questions

 • AT&T Internet Installation

1.3K

1

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AT&T support problems

Monday night u-verse,internet, and phone died.   I ignored them for 24 hours assuming it was a network problem (like the last time), then I gave up and called.  We had no luck with the diagnosis by the live technician, so I made a service appointment.   It was for Thursday afternoon and I had to rea

Questions

 • U-verse TV Account

351

3

0

0

Soon to be ex AT&T customer

I am posting this as I am so disappointed with AT&T. I have been an AT&T wireless customer for over 30 years plus have had internet, TV and a separate hot spot account for several years. I have been overpaying for services and have spent over 5 hours of my life on the phone with service reps in the

Questions

 • Account Features

144

3

0

0

Closed

directv issues

the tv will go black, then i get the spinning circle, this happens about every 20 mins or so. sometimes, especially watching sports, after going through black screen stuff the show will come back in spanish i have no idea if this is directv or the at&t internet help

Questions

 • Watching U-verse TV

45

1

0

Cisco wireless receiver

I have a Cisco wireless receiver in my bedroom and it worked great until a few month ago. Seems like the trouble started after I had no U-Verse service after Google techs cut the main AT&T line - outage at my house was 18 hours. What's happening is I get spotty viewing service. It cuts out every

Questions

 • U-verse TV Equipment

42

1

0

New cable pole

AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o

Questions

 • AT&T Internet Installation

23

2

0

This set box does not match the account setting

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Questions

 • U-verse TV Equipment

70

2

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

50

4

Documentation of no further payments until fixed

As i cant seem to email, chat or call in i will no longer be making payments for services due to following: - spend average every other day climbing 3 flights of stairs to reset, reboot, hard reset router, wireless routers, modem - i can only sign in under guest network, primary no longer works -

Questions

 • U-verse TV Equipment

56

2

0

Internet and Connectivity

I have AT&T Fiber connected to an AT&T Router and Direct Stream TV. Do I have to use the AT&T Router and substitute with an EERO Mesh Connection

Questions

 • AT&T Fiber Equipment

34

2

0

Solution for "lost signal" when using a third party router

I just rewired my home network to use a custom router (an Asus RT-AC88U) behind the AT&T modem/router combo, which created an issue with the U-verse IPTV. Upon switching channels, the TV would play normally for a few (10-20) seconds, and then freeze and display an error saying it lost the signal

Questions

 • U-verse TV Equipment

98

2

0

Installed Uverse TV with Spectrum internet ... TVs working fine, Unable to connect to any Uverse streaming service

So I think I've made a huge mistake.I have a roommate, and we decided to split the cost of utilities.He has Spectrum Internet in his name and I just had Uverse installed in my name.We're able to watch TV fine, but using any app such as HBO Go, Showtime Anytime, etc., it's not working

Questions

 • U-verse TV Equipment

1.3K

3

0

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