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Customer Service Grievance
Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f
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Worst AT&T Experience Ever!
Wow! I’ve been an AT&T customer before ATT was in the cellular business. My NEC car phone in 1989 established the phone number I still have today. In the NY Metro Market, I went from Metro One to Cellular One to Cingular to AT&T. I suffered through the transition from TDMS to GSM. I had, until today
Kudos to the following people who work at ATT & What ATT needs to fix concerning hacking
My phone was hacked (hijacked) on Sunday. The worst part is that my boyfriend's memorial service is this Saturday, Sept 7th. I was devasted not being able to contact the 200 people who were planning to attend because of the phone issue. Sunday was a nightmare trying to get to the bottom of the whol
Store issue - deceptively sold me incorrect watch
I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store. My husband was so impressed by the watch, we went to get him one also shortly aft
Customer Service: Bad Training or Bad Employees?
Good Evening Everyone. As a corporate trainer, I take time and effort to provide good service when teaching. I'd like to share an incident that I experienced at my local AT&T store in West Nyack NY in the Palisades Center. On October 25th, I ordered an iPhone 6 plus with a young salesman. During