I have used Advanced Messaging for a few months. Now I am switching to a new phone. However, none of the advanced messages have transferred. How do I get these messages to transfer?

I'm using a brand new Sony Xperia 1 II running Android 10 and the stock google text app is sending all my group texts out via SMS individually, rather than via MMS to the entire group together. In the Settings menu, under advanced, my Group MMS setting is not listed.  If I take out the Sim

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

I was deleting a new text message on my phone, then all of a sudden, all of my old messages reappeared. Some of these messages were about a year old. Why is that happening? I currently have the Samsung Note 4. It happened on my last Android phone before this one.

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

Sometime today (10/5/2022), I lost the functionality to send text messages. I can receive text messages, but I can't send them anymore.  An error message displays saying "can't send message with att error 38".  I use the Android native text app (Messages by Google).  I see the SMS

I have an iPhone and I'm having a persistent issue sending direct SMS messages to Android devices. I've had multiple phones (and multiple SIM cards) and the issue still occurs. When I send an SMS message to an Android, it shows up as sent, but the receiver does not receive it. This happens when mess

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Usage detail of incoming text messages showing my number, not the number that I am receiving the text from

Ok folks, this is a long one. I'm having issues with only certain android contacts not being able to get texts through to me. iMessage is working just fine. I had some issues with TracFone/Total Wireless and porting, but those are supposed to be all completed and/or canceled. I had an old

I had inadvertently responded Stop to the wrong text on my cell phone...I actually did it to one from [EDITED] which is MY business number through VOIP.ms - Now, ever since doing that, I don't receive texts from that number, nor does anyone else with an AT&T phone...What can I do to correct this

Randomly my phone refuses to use the chat feature! I have everything updated. I restarted my phone. I forced stopped and cleared the cache. On my mom's phone the chat feature works and nothing has changed. It works then I put my phone to sleep( turn the screen off.) and then I wake my phone and it r

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

EVERY day I receive at least one "SMSishing" (phishing via text) message that reads exactly the same: "ATTFree Msg: December bill is paid. Thanks, Here's a little gift for you:", followed by a dynamic URL link ([dot].info/).  These are obviously malicious links and/or scams, so why does AT&a

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

When I pull my phone records my text messages and calls reflect my number as if I am texting/calling myself. I understand if I block a number it will reflect my number in its place, but I am also experiencing if someone calls and texts from their number or an App number that I do not have blocked i

Okay so I've been talking to so many tech support people and we aren't making any progress. I need a break from that so I'm seeing if any of y'all have advice or have something similar going on. Summary: I am unable to receive text messages from non-AT&T carriers. For example, my friend is a

Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh

[Re-posting as a THIRD TIME because AT&T marked my second post as "Private", now without any notice or solution.] [Re-posting because AT&T marked my previous post as "Private" with a stated intention of contacting me to solve the problem, yet they have failed to call me when it has f