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Client is receiving "5.2.0 (unknown mailbox-related status)"

When messages are sent to generate a SMS text messages they are not delivering and impacting services within our organization. The client is requesting an engineer to engage for support in remediation.

Questions

 • Data & Messaging Features, Internet Tethering

26

1

0

Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

 • Data & Messaging Features, Internet Tethering

1.5K

5

supposedly a spoof text from husband, both his and his wifes numbers or on text log at same time, but no texts from her

He says he never sent these texts, they say these texts are not on his phone. Is she spoofing his number, pretending to be him, and sending very inappropriate texts to me? How is her number on my text log when i got no texts from her at all? They both say they have no idea how this happened. But

Questions

 • Data & Messaging Features, Internet Tethering

249

6

0

Issues with SMS between an iPhone and Android

I have an iPhone and I'm having a persistent issue sending direct SMS messages to Android devices. I've had multiple phones (and multiple SIM cards) and the issue still occurs. When I send an SMS message to an Android, it shows up as sent, but the receiver does not receive it. This happens when mess

Questions

 • Apple

161

1

0

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

 • Wireless Billing

243

1

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

68

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

96

1

0

New SMS Business Charges

HI There I noted on this page that you introducing new fees for SMS from businesses. It says that 501c3s will be exempt from the charges, but that those 501c3s "do not include religious organizations". Can you please point me to the documentation that will determine what kind of 501c3 i am so I can

Questions

 • Data & Messaging Features, Internet Tethering

215

4

S22: Text Reactions

Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh

Questions

 • Samsung

27

2

0

New ATT prepaid account (Port in) calling working. data working, sms not working

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

Questions

 • Phones, Tablets & Devices

85

3

0

Usage detailed incoming text messages showing my number, not the number that I am receiving the text from

Usage detail of incoming text messages showing my number, not the number that I am receiving the text from

Questions

 • Wireless Billing

178

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

75

3

0

International Messages not Being Delivered

[Re-posting as a THIRD TIME because AT&T marked my second post as "Private", now without any notice or solution.] [Re-posting because AT&T marked my previous post as "Private" with a stated intention of contacting me to solve the problem, yet they have failed to call me when it has f

Questions

 • Data & Messaging Features, Internet Tethering

832

27

Cannot transfer advanced messages to new phone

I have used Advanced Messaging for a few months. Now I am switching to a new phone. However, none of the advanced messages have transferred. How do I get these messages to transfer?

Questions

 • Android

163

4

0

international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

Questions

 • Network Coverage

857

7

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

 • Wireless Billing

61

4

GMail email-to-text not working

When using Google Mail (gmail) to send an email to my Phone (##########@mms.att.net), Gmail states: Your message wasn't delivered because the address couldn't be found, or is unable to receive mail. Any way to fix this? Is this AT&T side blocking emails?

Questions

 • Data & Messaging Features, Internet Tethering

915

6

0

S22 Ultra google messages problems!

Randomly my phone refuses to use the chat feature! I have everything updated. I restarted my phone. I forced stopped and cleared the cache. On my mom's phone the chat feature works and nothing has changed. It works then I put my phone to sleep( turn the screen off.) and then I wake my phone and it r

Questions

 • Samsung

81

3

0

iMessage MMS issue over Wi-Fi

Okay so about a week ago i've been having an issue with MMS over iMessage. I can send regular iMessages just fine but when I try to send a photo/video it will not send. It will just stay at 90% then say "failed to send". When someone sends me a MMS iMessage it will say "Tap to download" when i tap i

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

5

0

My phone usage logs are reflecting incoming numbers from my number.

When I pull my phone records my text messages and calls reflect my number as if I am texting/calling myself. I understand if I block a number it will reflect my number in its place, but I am also experiencing if someone calls and texts from their number or an App number that I do not have blocked i

Questions

 • Wireless Account

800

8

0

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