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Apple has locked my 2 phones & AT&T requires sending texts to verify

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

Questions

 • Online Account Access

240

12

0

Accepted Solution

How do I change the in-app text sound?

I cracked my old phone and had to get a new AT&T phone, a Calypso, and I don't like the new sound for when you're in the app actively texting. In messaging settings there is an option to change the notification sound for getting a text, but this only applies when you're not using the texting ap

Questions

 • Android

246

3

0

Accepted Solution

AT&T Cingular Flip IV U102AA Can't check text while on a call??

I can't seem to check incoming text messages while on a call. Is this possible on this model?

Questions

 • Other Phones & Devices

523

1

0

Got charged twice for the 200 message add-on for my prepaid plan

I purchased the add-on on the 2nd and was charged $4.99. The same day my phone battery died and I had to switch to an old phone. I was then charged $4.99 again for the same add-on on the 3rd, which means I paid a total of $9.98 for one add-on, which is ridiculous in my opinion. Please help.

Questions

 • Plans & Features

12

1

0

Receiving text messages while abroad

I am currently on the AT&T PREPAID 25¢ a minute plan, and due to the current pandemic am stuck in the UK. I need to receive text messages, but my phone tells me I do not have any service. How can I get enough service to do this, given that AT&T in theory has coverage in the UK? Do I need to upgrade

Questions

 • Plans & Features

63

1

0

Many, many scammy problems with "expiring money", auto-renew, text messages on my PREPAID and hidden undisclosed 9000 message rollover limit

I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring money​Milk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her

Questions

 • Account & Usage

263

3

0

SMS authentication from foreign bank / insurance not received

I live in the US, and am trying to set up an account with a german bank, and separately, a german insurance company from my home in California. Both institutions use SMS messages for authentication. In both instances, I do not receive the SMS message with the code I need to access the account. I am

Questions

 • Device Features

14

1

0

Can not receive text IPhone 6

I am traveling outside US and can not receive text.  I can send but not receive  When I called AT &T they send a text to move forward but i can not get the text  My friends say they are texting me but I dont get them?

Questions

 • Apple

135

1

0

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

55

1

0

Can not receive texts from companies

I bought an iPhone 6S last year at an AT&T store replacing my iPhone 5. Before that I had an iPhone 3s and have been with AT&T since then. I have unlimited data and unlimited texting. I don't know when it started but last winter I tried setting up 2 factor authentication with my Playstation account

Questions

 • Apple

453

3

0

0

what am i really paying for on my bill?

Hi.Now have an unlimited talk/text plan on Family share plan.now i chatted with an agent and asked her what This means on my bill:  Mobile Share Value iPhone on 4G LTE w/ VVM$40.00 and all she said was that i was glad i was wanted to know about my bill and was confusing me. then after that chat i lo

Questions

 • Wireless Billing

864

2

0

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

27

1

0

Text log is missing

The text log is missing from all of my accounts on both the app and desk top. The data usage appears but no text usage. I have called twice to find a solution. The first time they were going to send it to a “higher level”. He took my email and told mw to expect someone to contact me. I have heard no

Questions

 • Wireless Account

378

1

0

0

Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

 • Data & Messaging Features, Internet Tethering

35

4

Recovering text messages

I received text messages from someone three years ago I would like to use in a courtcase, is there anyway to recover them?

Questions

 • Other Phones & Devices

76

1

0

Unable to receive text message or verification message

Hi all, I am pre-paid unlimited 4G plan user with two lines. (One is for me, and the other is for my wife) Recently my wife and I found that my wife is unable to receive any verification messages to her phone.  Amazon messages as well as all sort of verification messages from our apartmen

Questions

 • Data & Messaging Features, Internet Tethering

32

1

0

Is there a way to disable email-to-text?  I've recently starting to get a lot of SPAM text messages from email addresses.

Is there a way to disable email-to-text? I've recently starting to get a lot of SPAM text messages from email addresses.  I can't seem to forward them to report them to abuse@att.net or 7726 (SPAM) from the SMS on my iPhone.   iPhone's filter doesn't block the messages either, it

Questions

 • Data & Messaging Features, Internet Tethering

42

2

Block domain from texting

I am receiving spam texts from the same domain. I block/report each text, but is there a way to block the entire domain?

Questions

 • Data & Messaging Features, Internet Tethering

72

2

0

at&t / total wireless

Hi, I cannot get texts from friends on total wireless. I am on at&t.  We have been texting fine until somewhere between Jan 17-19.  I have a Google Pixel 4A, she has an iphone and her husband has another android.  They live in MO.  They can text back and forth with my husba

Questions

 • Android

57

1

0

Can't receive texts from other other phones on plan

I recently changed my wireless number. Ever since then the other 2 phones on my plan are unable to send me texts. I've factory reset, completely deleted contact info, and text and call history out of the other phones. And had customer support sent signals to each phone and do a text check. Everythin

Questions

 • Android

148

1

0

0

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