
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I know I am so 20th century, but I don't have a smart-phone. I would like to sync FULL conversations from my phone (way too tiresome to sync individual text messages) to my email but don't know how. Anyone have any ideas?
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed. Some of my texts to people were getting rejec
Questions
• Apple
Accepted Solution
Official Solution
As I'm typing a text message there is a little counter at the bottom of the composition box that starts showing the length of the message when I hit 130 out of 160 characters. Once I hit 160 characters the message indicates I have moved to two messages and continues to track the character count. T
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
This morning at 6am I got a text saying that I used 90% of my data and at this time I was asleep. Then right after that text I got another text saying I have used up 100% of my data, when I haven't even touched my phone yet. Now I'm over my data plan and I don't understand how it's possible when I u
Questions
• Apple
Accepted Solution
Official Solution
What is the least expensive but effective way to text and FaceTime between the US and a family member in the US military.
Questions
• Apple
Accepted Solution
Official Solution
Does the primary acount holder have access to my text messages, can there read them. Can they listen to my voicemails?
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
How do i add a number to my microcell using a text message
Questions
• AT&T Cell Booster
Accepted Solution
Official Solution
I keep receiving 1 to 4 spam text messages a day. I am unable to properly report it. When I forward the text to 7726, it then asks for the sender's phone number. These spam texts are coming from e-mail addresses, not phone numbers. It allows me to respond with their e-mail address instead, and it se
Questions
• Android
Accepted Solution
Official Solution
Parental Controls and More with AT&T Secure Family™ Having a mobile device is a great tool that allows your kids to keep in touch with you. Not only does a mobile device give your kids access to the world via the internet but it allows your kids to talk to their friends, play online games,
Questions
• Account Features
Accepted Solution
Official Solution
Hello! I wanted to ask if my ATT prepaid plan covers texting/calling from Mexico to the US, and if my data will work there for maps, apps, etc. I'm on the $30 monthly plan, which states "International Messaging - Unlimited - From U.S. to Mexico, Canada & over 230 countries." However, that seems
Questions
• Plans & Features
Accepted Solution
Official Solution
Resolve Text Messaging, Call, and Picture Messaging Issues Restarting your device can resolve issues like: Texts not sending Not getting pictures No signal or no service - search for network LTE connection issues (Internet) Dropped Calls iPhone messages not going to Android To resta
Questions
• Android
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
I upgraded from an iPhone to Samsung S5. First of all, i recieved the new phone from a good neighbor 1 block away, my phone got sent there. And for my main problem, the first few days i could not recieve and send messages, this was addressed by customer service online, but the only thing they cant c
Questions
• Samsung
Accepted Solution
Official Solution
Hi all,I have reported this issue to Tech Support and they are escalating the issue. But I'd like to know if anyone has run into this before... Texting is not working: No one is receiving my text messages (I tried 4 different people). I am not receiving anyone's text messages except for two test sys
Questions
• Android
Accepted Solution
Official Solution
Hello, This is the first time happening to my wife and I but I figured I'd ask to see if anyone knows about it. So, I sent a text message to my wife today and it showed sent and correct on my phone. However, when the text arrived on her phone, she got my new text merged with a text i sent two days
Questions
• Apple
Accepted Solution
Official Solution
When I scan our log history I don't show up anywhere on her text and mobile data log. When I have our conversations saved in my phone. The times stamps when we are texting, shows nothing, not even a data exchange, nothing. Why is that? Is it because we are in the same family plan? But i
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
When I receive a text message or missed call there is no notification light. I have to open my main screen to always check if there is something pending. Should there be a notification light somehow?Would appreciate any advice.thanks.
Questions
• Samsung
Accepted Solution
Official Solution
Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h
Questions
• Phones, Tablets & Devices
Accepted Solution
Official Solution
When someone sends a long text, it is broken up into different "bubbles" in the message app. After the latest update to my S7, those bubbles are coming in out of order.Example: They texted me "So here is line 1 of their text but line 2 actually shows up first and then they make a 3rd line which co
Questions
• Android
Accepted Solution
Official Solution
Has anyone created a contact or other scheme to have a special ringtone for junk calls identified by Call Protect and/or Nomorobo? Each has a special line (ID?) for identified spam calls (Nomorobo has Robocaller and Neighbor spoofing labels for instance). This is for an AT&T iPhone with iOS 13.6
Questions
• Tones, Games, Videos, More...