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Switcher Rebate Never Honored

I submitted a switcher rebate in Dec 2016, but ATT has misplaced my trade in device and will not issue the credits promised for porting in a new line from Verizon. I've escalated this issue twice with no resolution. Young America sends me to ATT, ATT sends me back to Young America. Every time I call

Questions

132

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AT&T Switcher rebate program- Trade in phone not found

On June 21, 2016 we switched from Sprint to AT&T through the switcher/rebate program. We sent 2 iPhone in by way of the shipping label that came with our new phone as instructed by multiple reps (we tried to return phone to store for better peace of mind- $1200 worth of devices but were told to use

Questions

328

6

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Switcher Program is a SCAM and a LIE

Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer ser

Questions

2.1K

16

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switcher offer of 700

I am using inhomeswitch.att.com site to start my process.  promo is for $700 credit for porting over a number and trade in old device to AT&T. At the prompt:  Enter date you became an AT&T customer and activation date, I enter my activation date (which is 11/19/2019) message returned:  no offers fou

Questions

137

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Switcher program

I have been trying to complete a switch from Verizon to AT&T .  I have received new phones and have sent back 4 iPhones.  The issue is that I sent the phones with the return label for the new phones.  I have talked to many people since Feb.  everyone say that they have taken care of it and the issue

Questions

146

1

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SWITCHER CREDIT

We left Sprint for ATT in May. Traded in one phone and received credit on the bill for it. Submitted the final Sprint payment bill and it was denied. Called and chatted with ATT and was advised to submit entire bill instead of one page. No confirmation or response. Called, chatted again and resubmit

Questions

155

2

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AT&T 2017 Switch Promotion.

I switched to AT&T from Verizon March 10th and utilized the switcher program where i was supposedly to receive a rebate up to 370ish $$$immediately filed the claim which was immediately rejected as they stated the ETF on the verizon bill did not show up, i called and spoke to a rep who immediately s

Questions

1.8K

9

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AT&T Switcher / Young America - Please help me talk to someone

Now that I've read about all the horror stories with this promotion and with Young America, I'm afraid i'm going to be in for a rough go of it. I made the switch from Sprint back in August and submitted my Switcher claim; however, I ended up entering the wrong amount, failing to account for addition

Questions

925

19

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Issue with Buy-Out Promo - Verizon to AT&T

Hello, I switched from Verizon to AT&T in early August. AT&T gave me I believe $120 each for the 2 phones I had that were still on a payment through Verizon. I received my bill from Verizon with the charges on it, with me owing $360/phone. I submitted the bill to AT&T and it was rejected with not ha

Questions

704

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Switcher Credits

I switched from Verizon to ATT and sent back my old phones for the switcher credit. I was told to send them back usign the label that came in the box with my new phones. Now ATT has 3 of my iPhones and refuses to give me the switcher credit - telling me I sent them to the wrong address. How is this

Questions

228

4

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Switcher Promotional Visa Card Expired

My partner and I recently switched to At&T, and have bundled our cable, wireless and internet together, from Sprint, and were part of a Switcher promotion, in which we would receive Visa cards for switching over. We waited a while for the cards to show up but they never did, until yesterday (at the

Questions

128

1

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Horrible Customer Service!

My rebate shows it mailed on Jan 13 but I've received nothing! I've called customer service 5 times in the last 2 weeks and have held in excess of 2 hours each time. Today I was finally able to reach someone after holding for 29:49. They forgot to add my apartment number to the address... REALLY? Ug

Questions

204

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Project Fi Switcher credit

How is it possible to get the switcher credit using the Project Fi bill? I keep being told that because they list all the billing under next month instead of this month that I wont be able to get it. Has anyone figured out how to get this solved?

Questions

243

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