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Can't sign in or create a new account

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

Questions

392

3

0

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7726 not working

I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.

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1.6K

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New AT&T Fiber Install/Billing Questions

Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man

Questions

143

2

0

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Roaming in India

Hi, I have at&t prepaid and I had to travel to India on emergency and I reached India already. Just got to know that at&t prepaid doesn’t have roaming in India after reaching here and adding 35$ add on for roaming. Can you please let me know what my options are to have the number active

Questions

483

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Finding a IMEI number from a previously used phone

Around the middle of 2021 I bought a Note 9 and used that with my AT&T prepaid plan. Last year that phone was stolen and I found the phone but, I can't prove I purchased it without the IMEI number and I have no way of getting it. Even the company on Amazon I bought it from says they didn't recor

Questions

258

11

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Text from 11112000

I received this text today: Hi, it's AT&T. The California PUC will hold public hearings regarding telecommunications service quality on Dec 6 & 8, 2022. For more information go to www.cpuc.ca.gov/pph Is this from AT&T?

Questions

9.6K

4

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Retrieve a cancelled number

I’m in desperate need of help getting a cancelled number back, and after 5 straight days of talking to maybe 6 or 7 different agents, I’m basically being told I’m screwed for something that was their error. The full story…and it’s a long one because I’ve been dealing with this for more than two

Questions

356

2

0

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Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

Questions

810

3

0

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

Questions

167

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xnibl email address move to outlook

Hi there, I was wondering what the process is for moving this email address to o365. I can see the domain is registered to your selves but have no idea who is paying for this or if it's paid at all. Could someone please reach out to me at [email scrubbed] and let me know the process as I have IT

Questions

95

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Why isn't Oregon on the access AT&T application?

Why isn't Oregon on the access AT&T application?

Questions

90

1

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AT&T SynJ SB67138 / SB67118

Anybody know how to enable hunt group/rollover/ring group on this device? I've already had my phone provider install the rollover lines in my business yet phone calls are still hung up on main voice line and not rolling over like it should. Missing alot of calls since they are not rolling over when

Questions

397

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0

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Text message Issues

Hello I am having issues with sending text messages on the network or on WiFi. For example I sent 3 messages and nothing on the fourth message I sent to the same person it says delivered next to the message. I don't understand why 1 out of the 4 messages goes through but the other 3 didn't. This ha

Questions

67

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Download speed capped at less than 10% of upload

I have ATT fiber (1 Gbps) with a Pace 5268ac router. But when I connect a mesh network the download speed is capped at 70 maps while the upload speed is at 940 maps. The is measure from the mesh built in speed test. This happened with both Deco and Orbi mesh networks. The mesh routers were plugg

Questions

463

4

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AT&T call barring setting and 4 digit pass code

I changed my phone on my account to an unlocked Nokia flip phone and as I was setting up some of the features, I came across call barring in the settings options. In order to enable this feature, I have to enter a 4-digit code and if I do not have one of which I do not I should contact my carrier of

Questions

130

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0

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Is there a way to see app being used and text on my acct

Is there a way to actually SEE what app is being used or SEE what someone has texted (to/from) on my account?

Questions

134

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0

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Closed

Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

723

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Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

220

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

175

4

0

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Technician visit required for static IP order?

Why is it required to have a technician visit scheduled for what would ultimately amount to providing me with a list of numbers to use for the static IP block I've ordered? It doesn't make a whole lot of sense and the two customer service representatives I've spoken to didn't understand my question

Questions

397

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