Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (19.3K)

Relevance

Accepted Solution

Official Solution

Prepaid not found on Roaming

Hi, I traveled to argentina and my cell phone line stopped working, there is no way to activate it, it is on emergency call only, I managed to connect to the paygonline.com website through a VPN (it can only be accessed in the USA) and buy the international add-on but it still does not work, I have

Questions

22

2

0

Accepted Solution

Official Solution

Upgrade from prepaid to regular

I would like to Upgrade from prepaid to regular

Questions

87

2

0

Accepted Solution

Official Solution

I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

117

1

0

Accepted Solution

Official Solution

Can I reactivate my prepaid number?

Hi, i've been a AT&T prepaid user, and haven't used my number since March 2020. now i want to reactivate it. is there a way? thank you!

Questions

85

1

0

Accepted Solution

Official Solution

Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

80

2

0

Accepted Solution

Official Solution

Disconnection of Prepaid Account

I have not been using my prepaid SIM for the last 5 months, and my account has been disconnected. Can my account be reconnected, or is it too late for that?  

Questions

71

1

0

Accepted Solution

Official Solution

SIM size and activation date?

If you order a SIM with a prepay plan, what size SIM is provided? And... How are the 30 day prepaid plans activated? Is it when the SIM is placed in the phone?

Questions

23

2

0

Accepted Solution

Official Solution

I'm outside the U.S. I need to recover prepaid account password, but it seems like there's no sending SMS when I'm out of the US

Hi! I'm trying to access my prepaid account to pay my bill, but I'm not succeeding. It's been about four months I've been in another country, but I was able to access my account and pay my bill normally. However, this July, it is not working and I believe that the problem is in the password, because

Questions

26

1

0

Accepted Solution

Official Solution

How to keep the phone number after disabling ATT wireless

I'm traveling outside the country for 6 months and I want to discontinue ATT wireless. How do I keep the number so I can activate the same number after I return back?

Questions

94

1

0

Accepted Solution

Official Solution

BGW320-500 issue with own router and security DVR

My parents switched from Xfinity to ATT today. They have their own router (TP-Link M4R AC1200). It was configured to be 192.168.1.1 and provide DHCP addresses on that network. After the tech connected the ATT gateway to the router it somehow automatically changed it's LAN IP to 192.168.0.1 which

Questions

1.1K

10

0

Accepted Solution

Official Solution

Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev

Questions

561

29

0

Accepted Solution

Official Solution

Closed

Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

678

9

0

Accepted Solution

Official Solution

Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

Questions

286

1

0

Accepted Solution

Official Solution

Can I connect my Nord VPN account to my ATT BGW210 Router?

Can I connect my Nord VPN account to my ATT BGW210 Router? If so, please provide the steps. Thanks!

Questions

632

1

0

Accepted Solution

Official Solution

February Network Changes and ETF for BYOP

I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib

Questions

527

12

Accepted Solution

Official Solution

Need access to call log.

My att prepaid phone went swimming and got toasted. So I bought a new phone and switched over the sim card. Unfortunately, I lost my contact list, call log, text messages and other important information to my old phone. There must be some way that I can retrieve the call log since my number is the

Questions

139

6

0

Accepted Solution

Official Solution

Need help with unlocking the phone

I bought this device from Amazon USA, but I am from Saudi Arabia and I cannot put any SIM card on it. Please unlock it so that I can use it (Edited as per community guidelines)

Questions

109

3

0

Accepted Solution

Official Solution

How to get other phone?

My ex boyfriend stole my phone and i have been trying to hold of att to get other phone can you yall help thats my bill behide cuz i have not had it

Questions

114

4

0

Accepted Solution

Official Solution

Cell phone doesn't accept incoming calls.

I have an ATT cell phone (Samsung S21 Ultra) and until recently an ATT land line. I had the land line ported to a 2nd cell phone (U318AA from ATT).  From that second cell phone, I can call the original phone without issue.  However, from the original cell phone, I get a message that says,

Questions

256

2

0

Accepted Solution

Official Solution

Amazon Alexa - NumberSync Calls Dropping

Hello, We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort o

Questions

157

1

0

Not finding what you're looking for?