Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (17K)

Relevance

Accepted Solution

Official Solution

Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

584

3

0

Accepted Solution

Official Solution

Service Restoral Goal means absolutely nothing?

A plumbing contractor cut our line because AT&T was too lazy to come out and mark it. Now, I have a ticket set-up for service and all it says is "Service Restoral Goal: 4:30PM today" (which it is long past now), and every time I call 1-800-247-2020 I get transferred around to different useless repre

Questions

37

1

0

Accepted Solution

Official Solution

U-verse app v6.2.2 on my iPad

This up was “updated” a month ago and since then, I have to log in every day, and the format will not take my auto login from my password manager. How does an upgrade go backwards?  Tried the suggestions I saw in these forums, but none really worked. Hoping for a real upgrade soon.

Questions

156

5

0

Accepted Solution

Official Solution

Is something being blocked?

Hi, This week I recently switched to AT&T Fiber as my internet provider. I've noticed that there are some things that appear to be slow or failing, which wasn't happening before.   For example, I've had my Facebook timeout when trying to make a post that had a small ohio e which neede

Questions

191

4

0

Accepted Solution

Official Solution

Order status

I got approved for the service and the iPhone 13 on the 11 and still haven’t received my phone. I called last Thursday and was told give it 24 to 48 hours for my device but still nothing 

Questions

92

6

0

Accepted Solution

Official Solution

Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

141

4

0

Accepted Solution

Official Solution

AT&T network telephone 66 block test kit

Hello Does anyone have an idea on acquiring information or instructions on what this test kit is supposed to do? came in a yellow box kit labelled A telephone phone line 66 block cable tester.

Questions

184

5

0

Accepted Solution

Official Solution

Need a supervisor to fix problem with activation

I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th

Questions

119

2

0

Accepted Solution

Official Solution

Alcatel_5044R YAMUAM0 multitouch bug

The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom

Questions

17

1

0

Accepted Solution

Official Solution

Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

543

12

0

Accepted Solution

Official Solution

ATT Promotional Card - Apply towards Wireless or Home Billing

For Months I have been trying to use the ATT PRomotional Card towards my cell or home phone balance and it won't apply. There is no information on this, now the card is about the run-out. What can I do now to use this card towards my balance? Thank you

Questions

663

2

0

Accepted Solution

Official Solution

Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

Questions

9.6K

6

0

Accepted Solution

Official Solution

Can't recover any accounts do to no access to phone number

I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP

Questions

77

2

0

Accepted Solution

Official Solution

Blackberry Key2 (Android)

Is Blackberry Key2 still supported by ATT ?

Questions

411

2

0

Accepted Solution

Official Solution

Is there a way to see app being used and text on my acct

Is there a way to actually SEE what app is being used or SEE what someone has texted (to/from) on my account?

Questions

95

3

0

Accepted Solution

Official Solution

Closed

Business Attendant?

It's a Business Phone feature, but there's no Business Phone forum. So I'll spam ones most likely to know. Is the feature AT&T Business Attendant still a thing?  Website is a loop of link to link to link back to beginning.  Phone customer service is music, then transfer, then m

Questions

169

1

0

Accepted Solution

Official Solution

Customer Claim Service number 800-894-0374 is no longer in servie ?!?

The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da

Questions

859

3

0

Accepted Solution

Official Solution

NEED NEW IP ADDRESS

MICROSOFT 365 AND GO DADDY HAVE NO EXPLANATION WHY OUR 6 EMAILS ARE NOT GETTING RECIEVED BY CLIENTS. THEY SAY, OUR EMAILS BEING BLACKLISTED, BLOCKED, AND QUARANTINED. THYE SAID THEY SEE WHERE OUR EMAILS ARE"POOR EMAILREPUTATION" THEY RECOMMENDED WE CHANGE OUR IP ADDRESS. WE HAVE ATT MIS MANAGED

Questions

355

7

0

Accepted Solution

Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

85

4

0

Accepted Solution

Official Solution

My phone number is being labeled as Spam Risk when calling ATT wireless customers and I would like this to end

When we dial ATT wireless customers from our office telephone number the call shows up as SPAM RISK. We are a legitimate business, how do I remove my number from that list?

Questions

433

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.