So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

When I use the APP on my phone (SmartHome w MyAT&T) and run the APP speed test, I always get 995+/-5 Mbps download and upload. Every time. If I use SpeedTest APP or Speedtest.net I get numbers all over the board, sometimes as high as 600 Mbps and as low as 25 Mbps, but never close to 990 Mbps. A

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

I go in and they try to sell me internet or TV.  I don't want either......I just want to pay my wireless bill or I need my phone fixed.      But before they take my payment, they have to go check in with the manager who is tied up for 10 more minutes.       I

Just a heads up, or maybe a "duhhh". Yesterday we said goodbye to our old 100 MB cable service and hello to ATT 1 GB fiber. We first checked speed via a router wifi connection, and were shocked at how slow it was. We then checked the BGW320-505 wifi speed, and it was as expected. To our surprise, th

I made the switch from Comcast to AT&T today. I changed the dyn dns within google domains to point to my IPv4 address. My sites would not load. After poking around in the router, I was able to locate the NAT/Gaming section and opened ports 80, 443, and 25 for my home server. My sites n

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

How can I add this benefit to my wireless account ACCOUNT (Edited per community guidelines)

I need a detailed description on how i can install a VPN or how to set up passthrough on our ATT device BDW210-700. Also we got this in 2019 can we get a new router modem whatever this is because our internet has become super slow. we want a modem router that can hold a vpn we do not want anyone kn

I’m using my original AmpliFi HD router & network setup after recent AT&T Gigabit fiber install. I’ve already turned off both the 5ghz & 2.5ghz radios on my BGW320-505 Fiber modem so there’s no clash or crosstalk & set it up for passthrough with the help of a few forum posts/YouTube

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Why is the service on Long Island so terrible? It's getting worse, every day, yet you look at the coverage map on the ATT site and it shows full coverage, lol I just don't understand why some of my colleagues who have Verizon, T-Mobile and everyone else has service every day and ATT's is getting

2 gig fiber,,have read all the forums and no one from ATT never gives anyone an answer. BGW320   showing over 2gigs coming into wall to the gateway on Smart Home App I have ASUS XT8 mesh set up in passthrough exactly right as ATT says and the connection is up and fine I h

Sorry in advance for the long post (and probably my stupidity). I just bought a 3-pack Eero 6 (not the Eero 6 Pro) and after multiple tries was finally able to make it work with my AT&T U-verse gateway (Pace 5268ac). I did what I believe to be all of the basic steps to get the eero router to wo

My internet randomly freezes for 1-2 seconds all throughout the day, no matter what I am doing, whether I am awake or asleep, on all devices, on both Ethernet and WiFi, every single day. The issue started sometime in May, and before that, I've never had issues since buying the service in July of 202

I have been getting around 17 mbps download speeds but i am getting 0 to .02 upload speeds.... this is an issue since i work from home and need to get into my work network drives and save files.  Any ideas?