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Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

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Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

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257

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BGW 320-500 some iPhone apps fail to send or receive data.

Hello. I have 1Gbps fiber with a BGW 320-500 residential gateway. On my BGW 320-500 I have the following settings: WiFi: Both bands disabled Home Network -> IPv6: All settings "On" and router Advertisement MTU is 1500 Firewall -> Packet Filter: Disabled Firewall -> IP Passthrough ->

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234

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Speed test on cell phone

I have 1 GB internet service and a S8 Galaxy cell phone. Using the speed test app on my cell phone I'm getting 74 Mbps for both upload and download.  I like to know if this good or bad? Also if anyone knows the max wifi speed for the S8? I'm pretty much a novice concerning wifi.  Thanks

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Should my Download speed and Upload Speed Be Under 10Mbps Average with 2Gbps Fiber?

So for the past months maybe 2 or 3 me and my family have experienced many times a day where everything buffers for a good 2-3 minutes but it is mainly the worst on my computer as Whenever I play a game the ping reaches highs of 9999 with lows around 30 but mostly 100-140, My pc is not wired but is

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Why is my upload speed so slow?

Compared to my download speend my upload speed is terrible, I dont think this is how it should be and it isn't what im paying for.... I am using wired internet connection on a very good computer, this shouldnt be the case. 1mbs upload is 3rd world speeds  

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934

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New BGW320-505, IP Passthrough, Asus RT-AX55 router, CAT5 ethernet cable - HEADS UP!

Just a heads up, or maybe a "duhhh". Yesterday we said goodbye to our old 100 MB cable service and hello to ATT 1 GB fiber. We first checked speed via a router wifi connection, and were shocked at how slow it was. We then checked the BGW320-505 wifi speed, and it was as expected. To our surprise, th

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244

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Why is AT&T so slow compared to other carriers?

I love AT&T's reliability and data roll-over but why is it so terribly slow in Northern Virginia? Particularly in Loudoun County/Ashburn Farm?  I have opened up a case with AT&T on this issue but it has not been fixed, here is a comparison of speedtests with all 4 carriers in the Unite

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754

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ATT Wireless Internet - good download low to NO upload

I have been getting around 17 mbps download speeds but i am getting 0 to .02 upload speeds.... this is an issue since i work from home and need to get into my work network drives and save files.  Any ideas?

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412

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Speed is NOT what they say

When I use the APP on my phone (SmartHome w MyAT&T) and run the APP speed test, I always get 995+/-5 Mbps download and upload. Every time. If I use SpeedTest APP or Speedtest.net I get numbers all over the board, sometimes as high as 600 Mbps and as low as 25 Mbps, but never close to 990 Mbps. A

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328

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Wifi is not stable. Works fine one minute, but disconnects or very slow the next (wired is fine)

About 10 days ago, my wifi became very unstable.  Working fine, then drops or does not connect at all.  Same behavior across all of our devices (iphones, ipad, laptops, xboxes, etc)  I could hardwire in and speeds were up in the 600 - 850 mbps up and down.  I called ATT, they did standard, restart e

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Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

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190

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Unable to playback from beginning of programs

Message says internet speed does not allow for smooth playback...We have COX fiber optic internet and is the fastest they offer for residential.All of our devices are screaming fast with room to spare.My question..Why is DTV having issues with their equipment handling these tech problems?So the next

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67

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Ipad 10th gen vs ipad mini in weak cellular signal areas

I need a new cellular ipad and I am looking at both the mini gen 6 and ipad gen 10.  According the apple answer people they both have the same 5G capability (sub- 6 GHz).   My questions to the knowledgable antenna people on the forum are: Does one of these ipads have a larger antenna

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Paying for 18Mbps and only getting 10.7Mbps

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps. What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that? Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using coppe

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571

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Disappointed in Dallas (Internet 1000 Falls Way Short)

"Speeds vary. Download max typically 940Mbps. Not guaranteed." This, AT&T got right...except for the "typically" part. I am connected via ethernet and have not been close to what has been advertised. I get it - speeds can vary, but to be wired in and get around 100 Mbps (Speakeasy test) or around 30

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95

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Why is my internet terribly slow?

Yes like many, many others I am having trouble with my (wifi) internet speed through AT&T. My plan (which is an awful plan to begin with) has me paying about $60 a month and only offering me a download speed in a range of about 3-6 Mbps. However, in actuality, I will only be able to have about 1 Mbp

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GigaPower Upload issue from the last 2 month

I'm in Houston Texas and from the last 2 month having problem with my upload speed, the download is solid around 930MB/s but the Upload varies from 400-550MB/s before that was always 930MB/s solid up and down.Anyone having the same problem? Called the Support without any solution. IPV6 is disable al

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336

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Closed

Slow download & upload on PS5 using 1000/1000 AT&T Fiber

I'm new to AT&T and I got the 1000 mbps download and the 1000 mbps upload package and when connected via ethernet cable I'm only seeing 400-ish mbps download and 35 to 57 mbps upload speeds. I was previously a Cox Internet customer and I was able to get 984 mbps download speeds consistently whil

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3.1K

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

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