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Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

 • AT&T Internet Plans

130

1

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

30

0

0

I have the 210 modem, but many of my network devices cannot see eachother

I have AT@T Fiber, I got provided with a BWG-210 Modem/Router with Wireless, but many of my equipment cannot see each other in the network, for example My 4k 65' Vizio that is connected to the wireless is not reachable from my iPhone 11 Pro, when I try to use the VizioCast application or cast from a

Questions

 • AT&T Fiber Equipment

83

3

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

250

2

0

0

Wired Roku 4 slow with BGW320

My Roku 4 is direct wired to an ethernet port on the BGW320-505. The Roku reports a download speed of 91 Mbps with very minimal bandwidth usage from other devices. Would love some tips to get this speed up to a point where I can stream live TV at full available definition.

Questions

 • AT&T Fiber Equipment

110

2

0

U-verse connection speed please help.

Ok this is a long story but I will shorten it to just details. At my location when I ordered it shows I can only get 1.5mbps but my old address can get 3mbps. The problem with this is they are the same location just a new address was given because we tore up old house and placed new driveway that co

Questions

 • AT&T Internet Features

385

4

0

0

Low speeds on wifi and ethernet for Giga service

Issue I've had Giga service for a few months and haven't been getting the speeds I expected.   Speed details Sites Used (3 total): 1) Google speed test 2) AT&T speed test (error when on Ethernet - screenshot attached) Error when using ATT speedtest with ethernet connection 3) speedtest.ne

Questions

 • AT&T Fiber Equipment

295

1

0

0

no option to change to 5ghz in home network wifi options

Hello! I have been trying to change my wifi ghz from 2.4ghz to 5ghz but when I go to home network wifi options it only tells me that the wifi is on 2.4ghz and their is no option to switch to 5 ghz and no wifi interface to chose from. Am i missing something or doing something wrong? thank you

Questions

 • AT&T Internet Features

47

8

0

Practical speeds nowhere near "symmetric" nor consistently high for 1Gbps service

A few days ago, I engaged in a chat with ATT about my 1Gbps service. That day, speed tests indicated I was getting 58Mbps down and 150Mbps up +/- a few Mbps. I indicated I was used to practical service speeds of many hundreds Mbps up and down, and it was generally pretty symmetric. When I say many h

Questions

 • AT&T Fiber Equipment

764

4

0

0

Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

Questions

 • AT&T Fiber Equipment

92

0

0

Slow speed / 10% packet loss / Uverse 10Mbps

Hi everyone, I've been using DSL for 10 years or so, most of the time with ATT U-verse, and I've been seeing terrible, TERRIBLE speeds over the past week or so. Nothing changed. I tried speedtest on my android phone: I get 20 Mbps Down/10 Mbps Up on LTE, and I get 10 Mbps down (expected) and 0.49 Mb

Questions

 • AT&T Internet Features

1.8K

9

0

0

Connection is Complete Garbage, About to Quit

I have 45MBits down which is enough most the time. Today on Google Meet, people complain my audio is breaking up, do a test, up is < 3MBits. People with lousy cable connections get 10-15. What am I suffering for??

Questions

 • AT&T Internet Account

48

3

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

30

1

0

unfortunate situation

i do not know how many time i must reiterate, i do not use wifi. i do not use wifi. i do not use wifi. i do not use wifi. the "helpful app" could not understand that. and so, again, i state: "I DO NOT USE WIFI" the real unfortunate part was getting disconnected from the agent that was handling

Questions

 • AT&T Internet Account

49

3

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

 • AT&T Internet Account

36

0

0

My Internet is constantly disconnecting

Does anyone else have an issue with the Wi-Fi constantly disconnecting from devices? I had the Internet 1000 plan and before that, I had Internet 300 and before that, I had Internet 100. I've had issues with my Wi-Fi disconnecting with each different plan. After getting Internet 1000, I used to get

Questions

 • AT&T Internet Plans

94

1

0

Not receiving the speed I am susppose to

Hi, I am having a problem with my internet speed. I am not getting the speed I am paying for. I have ran multiple speed tests on different browsers and different computers and are well below 15 mbps. A tech came out from AT&T and swapped routers and told me that I am at max speed available for my ar

Questions

 • AT&T Internet Equipment

170

3

0

0

Network Tower Maintainance

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

Questions

 • Network Coverage

86

2

New Cell Tower in Patterson CA

A few month ago there was a notice of environmental review for a new cell tower in Patterson CA. Has any progress been made on building the tower? The ATT wireless signal is pretty much non-existent at our house.  This tower will make a huge difference for our community.  Verizon and T-Mo

Questions

 • Network Coverage

45

0

0

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

0

0

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