My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

My internet speeds are much slower than what I'm paying for and I don't know why? I have Internet 18 and I get 2 down on a good day with a wired connection with no other devices connected. How do I go about resolving this?

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

DNS servers timing out and losing packets. When trying to load pages it is very slow. Download speeds are great but the initial connections are slow. There is no way to change the DNS server on my modem. Manufacturer: ARRIS, Model Number: BGW210-700. I have 1Gbps internet and it is great outside of

I currently just got the 1GB speed in my block.  From what I know, they have the main line down by the road.  From there (a good 1,700 ft), up to my house they had to spilt the cable, because they only carried 1,000 ft rolls on their trucks.  So at the spilt I know I would lose a little speed, but a

Sorry in advance for the long post (and probably my stupidity). I just bought a 3-pack Eero 6 (not the Eero 6 Pro) and after multiple tries was finally able to make it work with my AT&T U-verse gateway (Pace 5268ac). I did what I believe to be all of the basic steps to get the eero router to wo

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

I have had the AT&T Fixed Wireless at my house for a few months now. When it works, it's awesome. For the past 3 days or so it hasn't worked. I had the issue a few weeks ago, a field tech came out, said nothing was wrong, and it magically started working again.    All the lights are green, even the

I have been getting around 17 mbps download speeds but i am getting 0 to .02 upload speeds.... this is an issue since i work from home and need to get into my work network drives and save files.  Any ideas?

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

Can AT&T Refund our month of October for down service on their end, which they didn't catch? I had to call to notify them something was wrong. We've been monitoring our 100 DSL for the past week due to slow internet and we're only getting half. Apparently one of the pairs is down in our area. T

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

I have 1 GB internet service and a S8 Galaxy cell phone. Using the speed test app on my cell phone I'm getting 74 Mbps for both upload and download.  I like to know if this good or bad? Also if anyone knows the max wifi speed for the S8? I'm pretty much a novice concerning wifi.  Thanks

How to set up for best gaming experience. I run Call Of Duty Modern Warfare 2 and it’s running NAT 3 and my experience is slow and Laggy. How can I change that

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Hello. I have 1Gbps fiber with a BGW 320-500 residential gateway. On my BGW 320-500 I have the following settings: WiFi: Both bands disabled Home Network -> IPv6: All settings "On" and router Advertisement MTU is 1500 Firewall -> Packet Filter: Disabled Firewall -> IP Passthrough ->

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Hi, I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/8