
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I'm new to AT&T and I got the 1000 mbps download and the 1000 mbps upload package and when connected via ethernet cable I'm only seeing 400-ish mbps download and 35 to 57 mbps upload speeds. I was previously a Cox Internet customer and I was able to get 984 mbps download speeds consistently whil
Questions
• AT&T Fiber Equipment
2 gig fiber,,have read all the forums and no one from ATT never gives anyone an answer. BGW320 showing over 2gigs coming into wall to the gateway on Smart Home App I have ASUS XT8 mesh set up in passthrough exactly right as ATT says and the connection is up and fine I h
Questions
• AT&T Fiber Equipment
Why is the service on Long Island so terrible? It's getting worse, every day, yet you look at the coverage map on the ATT site and it shows full coverage, lol I just don't understand why some of my colleagues who have Verizon, T-Mobile and everyone else has service every day and ATT's is getting
Questions
• Other Phones & Devices
I’m using my original AmpliFi HD router & network setup after recent AT&T Gigabit fiber install. I’ve already turned off both the 5ghz & 2.5ghz radios on my BGW320-505 Fiber modem so there’s no clash or crosstalk & set it up for passthrough with the help of a few forum posts/YouTube
Questions
• AT&T Fiber Equipment
Hi folks.I'm getting some bad response times with two different protocols:VNC tunneled over sshKGS (a proprietary protocol used by a particular Go server - think "Asian chess" and you're not too far off)Sometimes the delays are dozens of seconds. It renders VNC uncomfortable and KGS unusable.I trie
Questions
• AT&T Fiber Account
I have AT&T Fiber, and I am having a problem with my upload speeds. Download is fine (800-900mbps). Upload, however, is abysmal (2-5mbps). My hardware is up to date (AMD 3600 based system with 1gbps ethernet). While my uploads were never as good as my downloads, I had been consistently getting 5
Questions
• AT&T Fiber Equipment
Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th
Questions
• AT&T Fiber Account
I am paying for 1000 mbs but internet speed tests show download speeds of 30 mbs and upload speeds of around 50 mbs. That isnt even 10% of what I'm paying for. I'd be happy for speeds in the 300 to 400 mbs. Can't even watch directtv now cause it keeps buffering.
Questions
• AT&T Fiber Account
I noted when we had a "speed" issue before and the tech called in from our home that whom ever he spoke withadjusted the speed.. and did an oops when he went to 900mbps and backed it (the speed) down to 600 area...as if the speed was being throttled?One would assume no way one will get 1000mbps ...
Questions
• AT&T Fiber Account
We use the email to text service to send two factor codes for authentication. Starting yesterday, email to text is very delayed, about thirty minutes or so. Typically email to text delivers similarly to any normal email, which is immediate. I've verified that this issue is specific to AT&T, and I've
Questions
• Data & Messaging Features, Internet Tethering
I have Unlimited Elite plan with Galaxy Note 8. What is the data uploading speed in 4G/LTE? And what is it with Mobile hotspot?
Questions
• Data & Messaging Features, Internet Tethering
I have AT&T Gigapower and overall, I'm very pleased. The direct connection to my Mac consistently pulls 900/900. However, over the last week or so my WiFi speed tests on my iPhone has gone from consistent 300 Mb/s speeds down to 30-50, even after restarting my router/modem combo. I was curious about
Questions
• AT&T Internet Security
I have ATT Uverse 1K internet service. My modem is in the back bedroom and wired to my personal computer which I use daily. I need a solution to get the internet to work faster and not lag in the front of the house where my sons bedrooms are located and they play games. I have sev
Questions
• AT&T Internet Equipment
I have tried everything from changing my DNS to getting a new router. AT&T advertises 35 Mb/s wireless internet for the plan I have, yet, the fastest download speed I have ever ACTUALLY gotten was ~3.0 Mb/s. I do not know if there is a way to prioritize devices over another, but I game on this devic
Questions
• AT&T Internet Features
I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v
Questions
• Samsung
We currently can only get 25mbs speeds for internet and we really need something faster. As much as I would love gig speeds I need at least 100 and something more stable. I have been unable to get ahold of anyone at AT&T to discuss if there are plans to build out in my neighborhood. Is there a w
Questions
• AT&T Internet Plans
I pay 55 dollars a month for 18mbps and I ran an internet test and it says I only get 1mpbs I thought it was a glitch so I started to download something and it actually ended up being true. if it wasn't for lock down I would of switched to a different provider by now. I know fiber isn't available in
Questions
• AT&T Internet Plans
Hello, Are there any residential, online gamer-centric router or service upgrades available for purchase/lease? For example, does AT&T have any plastic or glass optical fiber capable routers that support lower latency than standard issue equipment? I currently have the Arris BGW210-700 Wi-Fi Gatew
Questions
• AT&T Fiber Equipment
Well, ATT social media managers corrected my service a few months ago, and now it has dropped back down again. In fact, it has dropped lower now than it did before. The funny thing is, I am on 18, but can only get up to 12 MAX despite numerous speed tests with different services and at different tim
Questions
• AT&T Internet Features
Started seeing these issues 2 weeks ago. Many symptoms. Poor response of dns, my BOVPN service going up and down, my voip service lots of jitter, very slow upload speeds .. 900 mbps on download .. the upload is 15 mbps .. so like Started logging Pings .. have the data in raw and graphed on timeline
Questions
• AT&T Fiber Equipment