Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (418)

Relevance
Internet Plan Upgrade & Bundling Discount

I currently receive a $20 per month discount on my current internet plan and am considering upgrading to the next level plan. Will I still receive the bundling discount? It is not reflected when I select the new plan on the AT&T site. Also, does the upgrade require a technician be dispatched or can

Questions

 • AT&T Internet Plans

35

0

0

Why is my upload speed so slow?

Compared to my download speend my upload speed is terrible, I dont think this is how it should be and it isn't what im paying for.... I am using wired internet connection on a very good computer, this shouldnt be the case. 1mbs upload is 3rd world speeds  

Questions

 • AT&T Internet Features

899

1

0

0

Why is my internet terribly slow?

Yes like many, many others I am having trouble with my (wifi) internet speed through AT&T. My plan (which is an awful plan to begin with) has me paying about $60 a month and only offering me a download speed in a range of about 3-6 Mbps. However, in actuality, I will only be able to have about 1 Mbp

Questions

 • AT&T Internet Features

166

0

0

0

Speed

I currently just got the 1GB speed in my block.  From what I know, they have the main line down by the road.  From there (a good 1,700 ft), up to my house they had to spilt the cable, because they only carried 1,000 ft rolls on their trucks.  So at the spilt I know I would lose a little speed, but a

Questions

 • AT&T Internet Equipment

465

7

0

0

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

47

2

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

53

1

0

Disappointed in Dallas (Internet 1000 Falls Way Short)

"Speeds vary. Download max typically 940Mbps. Not guaranteed." This, AT&T got right...except for the "typically" part. I am connected via ethernet and have not been close to what has been advertised. I get it - speeds can vary, but to be wired in and get around 100 Mbps (Speakeasy test) or around 30

Questions

 • AT&T Fiber Equipment

76

1

0

Upload speed in my area

My upload speed with a 12Mb plan is at .36 speed!!! I cant watch a tv show without it stopping every five seconds!!! what can i do?? I have an Ariss Modem NVG510, im in North HOllywood CA and in my area I bought the second highest speed plan.....the next up is 18Mb.... But im already paying 40$ for

Questions

 • AT&T Internet Security

349

1

0

0

Unable to playback from beginning of programs

Message says internet speed does not allow for smooth playback...We have COX fiber optic internet and is the fastest they offer for residential.All of our devices are screaming fast with room to spare.My question..Why is DTV having issues with their equipment handling these tech problems?So the next

Questions

 • 2016

52

1

0

0

Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

Questions

 • AT&T Internet Equipment

115

3

Ethernet speed

I have AT&T Fiber and I get >900 Mbps over ethernet on an iMac located on the first floor, but on my laptop on the second floor I only get around 60 Mbps. I've checked all of the settings in the gateway and the equipment is new and designed to handle those speeds. I thought it must be the cable

Questions

 • AT&T Fiber Equipment

54

0

0

Speed test on cell phone

I have 1 GB internet service and a S8 Galaxy cell phone. Using the speed test app on my cell phone I'm getting 74 Mbps for both upload and download.  I like to know if this good or bad? Also if anyone knows the max wifi speed for the S8? I'm pretty much a novice concerning wifi.  Thanks

Questions

 • Samsung

2.7K

16

0

0

Have internet 50, modem is connected to a Nighthawk, test not reaching the promised speed

I upgraded from internet 18 to 50 a few days ago, i connected the modem to a nighthawk since all the guys that came and work on the line said that it's better to connect to a dedicated router. For about a week the speed tested was within range but today the speed was different. I tried to test the s

Questions

 • AT&T Internet Plans

244

2

0

0

Service down for over a week, Refund for month?

Can AT&T Refund our month of October for down service on their end, which they didn't catch? I had to call to notify them something was wrong. We've been monitoring our 100 DSL for the past week due to slow internet and we're only getting half. Apparently one of the pairs is down in our area. T

Questions

 • AT&T Internet Account

48

2

0

GigaPower Upload issue from the last 2 month

I'm in Houston Texas and from the last 2 month having problem with my upload speed, the download is solid around 930MB/s but the Upload varies from 400-550MB/s before that was always 930MB/s solid up and down.Anyone having the same problem? Called the Support without any solution. IPV6 is disable al

Questions

 • AT&T Fiber Equipment

325

4

0

0

Internet Speeds

My internet speeds are much slower than what I'm paying for and I don't know why? I have Internet 18 and I get 2 down on a good day with a wired connection with no other devices connected. How do I go about resolving this?

Questions

 • AT&T Internet Plans

39

1

0

Poor response times, mtr

Hi folks.I'm getting some bad response times with two different protocols:VNC tunneled over sshKGS (a proprietary protocol used by a particular Go server - think "Asian chess" and you're not too far off)Sometimes the delays are dozens of seconds. It renders VNC uncomfortable and KGS unusable.I trie

Questions

 • AT&T Fiber Account

47

0

0

slow upload speeds

I have AT&T Fiber, and I am having a problem with my upload speeds. Download is fine (800-900mbps). Upload, however, is abysmal (2-5mbps). My hardware is up to date (AMD 3600 based system with 1gbps ethernet). While my uploads were never as good as my downloads, I had been consistently getting 5

Questions

 • AT&T Fiber Equipment

66

1

0

How to use Att's VPN on public wifi networks only

I have Att for my wireless and internet, and I pay for Att's mobile security. However, if I set up the mobile VPN and I am using my phone at home, the interest speed bogs down which I am thinking is the VPN. Is there a way to turn off the VPN when I am using public wifi only? Thanks!

Questions

 • Data & Messaging Features, Internet Tethering

103

1

0

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

52

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.