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Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

 • Online Account Access

26

1

0

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How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Questions

 • AT&T Internet Equipment

189

1

0

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Closed

Not getting full AT&T fiber speed

I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading

Questions

 • AT&T Fiber Installation

141.3K

79

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.6K

5

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Data speeds on older plans vs new ones?

The new choice plan limits data speed to 3 Mbps. How fast is my current 15Gb plan?

Questions

 • Data & Messaging Features, Internet Tethering

3.9K

2

0

0

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Cell Tower Santa Barbara, Goleta, Port Hueneme

Are there issues with the towers in Santa Barbara/Goleta and Port Hueneme California? Because lately we been having problems in getting service, either its slow or no service. Yes we have done the rebooting network and sim removal. Still doesn’t work.

Questions

 • AT&T Internet Equipment

63

3

0

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Horrible service / reception / speeds lately

I've been experiencing horrible reception around my neighborhood (55044) lately.  My download speeds have been around 0.15mbps download, and I have been dropping calls.  I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently.  I've reported

Questions

 • Network Coverage

221

5

0

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Is the NVG599 Gateway with Date Code from 2015 an upgrade from Pace 5268AC FXN installed 8/2018?

New service installed on 8/31/18. Last week was on the phone with Customer Service for account maintenance, and the Rep said I was 'eligible' for a new, upgraded Gateway. I asked why would I need an upgrade, since service was installed 30 days ago. Rep said it was a better Gateway and could not expl

Questions

 • AT&T Internet Equipment

707

3

0

0

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Stream Saver

I got a text yesterday saying that Stream Saver had been added to my phone plan. I have the GoPhone plan, 4 GB of high speed data that then slows way down when I've used all the high speed data. Ever since they added the Stream Saver it seems like my data has slowed down. Is this what's going on? Do

Questions

 • Data & Messaging Features, Internet Tethering

3.6K

2

0

0

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new 5G iPhone - uploading pics takes forever

why does it take 4 days for photos to upload from supposedly 5G iPhone to computer?

Questions

 • Apple

70

13

0

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Why Is My Internet Incredibly Slow At Night? – Tips & Solutions From the Community

Learn why your Wi-Fi may be slower than it should When the sun goes down, the creepy crawlies come out, fireflies dance in the sky, and witches cast spells on your Wi-Fi to slow it down. Okay, witches are probably not the problem, more than likely gremlins though. Just kidding. But here is the t

Questions

 • AT&T Internet Features

486

1

0

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Weak Wi-Fi? You May Be The Cause - Tips & Solutions from the AT&T Community

Learn why your home setup may be the cause of your loss of service and poor Wi-Fi You probably think your cool, super nice desk set is great. You have your wireless printer close by, a minifridge with delicious snacks, your Amazon Echo ready for commands nearby, and maybe even some speakers to play

Questions

 • AT&T Internet Installation

34.5K

5

0

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ATT Wifi Extenders effective?

I have my gateway in the basement because it allows me to connect to 4 different ports on different floors of my home office via existing Ethernet. However, the wireless coverage is not good on the main and upper floors, even though I have connected ATT Wifi extenders (one on main floor, one on uppe

Questions

 • AT&T Fiber Equipment

1.1K

3

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

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new u-verse customer but with many tech questions

i currently have timewarner cable and it's fine at 20Mbps down and 1Mbps up. i want a faster upload speed because i do a lot of backups on amazon S3 and upload photos/videos to share with family worldwide. i recently signed up to u-verse based on the information given to me by the sales rep. i just

Questions

 • AT&T Internet Features

7.3K

16

0

0

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[TEST] 5Ge speed on my Samsung

I see the 5Ge symbol on my Samsung but what does it really mean? How can I test if my service is running faster than 4G LTE?

Questions

 • Samsung

55

1

0

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No 5G service on unlocked T-Mobile 5G phone?

I'll try and make this as simple as possible. I just purchased an unlocked LG V60 ThinQ 5G online. It was previously a branded T-Mobile phone (T-Mobile startup screen, phone still had several unremovable T-Mobile apps) to use on my AT&T service. Went to the store, got it activated - no pr

Questions

 • Data & Messaging Features, Internet Tethering

1.6K

8

0

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iPhone 12 Extremely Slow 5Ge

I have an iPhone 12. In some places, it picks up 5G or 5Ge.  When it does, it is ALWAYS extraordinarily SLOW.  Many apps "fail" and say "not connected to the internet"; others eventually get data  I reset all the network settings and selected "LTE" in cellular data settings (no effec

Questions

 • Network Coverage

691

16

0

Accepted Solution

Will a Pace 5268AC Gateway & ALCATEL-LUCENT G-240G-A ONT support Gigabit Fiber?

I currently have U-Verse with 25M internet and Fiber to the Prem.   I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it.   As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs

Questions

 • AT&T Fiber Equipment

195

3

0

Official Solution

What are AT&T stats/limits/up & download speeds?

I have contacted U-Verse support by phone twice now. Once when the installation was going on; person installing internet\phone\tv contacted an agent and gave me the phone. And once recently when I called them myself. Both times I have been trying to get support to give the available stats\limits\spe

Questions

 • AT&T Internet Security

4.2K

8

0

0

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