Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (45)

Relevance

Accepted Solution

Official Solution

Troubleshooting Slow AT&T Fiber - Solutions from the AT&T Community

Learn What You Need For AT&T Fiber Speed First, AT&T Fiber requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you are subscribed to. Check out what you need below! Before troubleshooting, you'll wa

Questions

137.7K

77

0

0

Accepted Solution

Official Solution

Closed

Firmware Updates – Things To Know From AT&T

When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th

Questions

28.3K

7

0

Accepted Solution

Official Solution

Closed

How to Import vcf contacts into Outlook ?

How can I import my contacts into Microsoft Outlook? I have them in a vcf file and need to convert them to an open office doc? What program do you pick to import that into Microsoft Outlook?

Questions

576

3

0

Accepted Solution

Official Solution

Guide issue

I've created a list of all my favorite channels and I noticed an odd behavior. If I have a show "highlighted" or selected on the Syfy Network (for example) and I press info to read more about the show and furthermore to record it the guide doesn't go back to where you think it would. It jumps up at

Questions

790

4

0

0

Accepted Solution

Official Solution

Nexus 6 Marshmallow update ETA?

Hi, I understand the update is being rolled out in stages,  but  can anyone give an approximate ETA for the AT&T specific build of Android 6;0 Marshmallow? (I have already installed the prerequisite October security update, build LMY48W). Thanks

Questions

38.6K

287

0

0

Accepted Solution

Official Solution

Software Update Installation Interrupted on Select Samsung Android 5.0 Devices

Summary AT&T has received reports of some customers experiencing software update installation interruptions/failures when attempting to upgrade to Android 5.1 on select Samsung devices.  The device is still usable but the latest software update cannot be installed. The following devices are affected

Questions

174.9K

217

0

Accepted Solution

Official Solution

Firmware - 2Wire 3801HGV

I need to know if I need to upgrade the firmware? Is what is shown next the latest and greatest? Manufacturer Pace Plc Model 3801HGV Serial Number 261119052904 Hardware Version 000778-004 Software Version 6.11.1.29-enh.tm  

Questions

8.9K

5

0

LG G Pad 7 5.0.2 update

My LG G Pad 7 updated just a couple days ago with the new update and since then it has been freezing constantly. Sometimes it is while I'm reading on Google Books. Sometimes it freezes at the lock screen. When I restart or turn off/on it will work but within an hour it does it again. I've never had

Questions

492

1

0

0

ZTE Zmax 2 (Z58) Software Updates

I have the same problem ashttps://forums.att.com/t5/Android/ZTE-ZMAX-2-Not-Updating/m-p/4749711# My ZTE Zmax 2 has build Z958V1.0.0B12. However, the following AT&T page indicates that there are least two newer builds, B14 and B16, available. https://www.att.com/devicehowto/tutorial.html#!/stepbystep

Questions

722

2

0

0

LG V20 Speakers Blown After Only One Week? Please Advise.

I'm really loving my new LG V20. It has great features, an awesome screen, a good design, a metal case, and even amazing audio recording. My one problem with it is that the speakers are now completely useless. Any sound that plays through the speakers comes out as a garbled mess of incoherent buzzin

Questions

384

1

0

0

Samsung Galaxy Note 2 wont power on HELP

Samsung Galaxy Note 2 only shows the brand and logo when turned on RIGHT after I did the AT&T software update a few days ago. I've tried resetting using the volume up, home, and lock button. I've tried hooking it up to the computer and the computer can't see it. Ive replaced the battery. I've tried

Questions

746

1

0

0

Pantech P9090 current sofware?

When I check for software updates on my 2013 Pantech P9090 it says I am up to date. But the information doesn't match what I found at https://www.att.com/esupport/article.html#!/wireless/KB421245 for an update released in Nov 2015: The webpage says to verify that I have this:  Baseband version: M896

Questions

402

1

0

0

S10+ Still on February Security Patch

My S10+ is still on the February security patch and will not update. If I check for an update, it says my software is update. I have checked my numbers with the current ones on here and it is not.

Questions

143

1

0

0

How to update my 3801HGV router to the latest firmware?

I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.

Questions

2.4K

1

0

0

Dell Wireless 1397 WLAN Mini-Card too slow with new ISP

My native hardware/software on laptop "a" worked fine with Comcast (over 100Mb/s) np, but won't deliver more than 20Mb/s now with my new ATT Uverse plan. I'm getting 132Mb/s through the modem to another laptop "b", no problem. Dell won't help me because laptop "a" is too old. Can anyone here recomme

Questions

1.2K

1

0

0

What is the next software update for 5031 gateway?

Would like to know, thanks.

Questions

1.3K

1

0

0

Password Reset Tool demanding I install software

And it's software that I have successfully installed, but apparently the tool refuses to recognize/discover it and proceed with the reset. I didn't have to use the PRT last time me and my mother acquired service from you... Can a manager come help? I was told to use connecTech but all that does is f

Questions

328

1

0

0

Unlocked Note 3 Software Update Issues.

Hello, I noticed that ATT pushed out the android 5.0 update on the 24th for the note 3. I have a note 3, but it's unlocked from a family member being used on another network for now. Can i still get this software update or will I have to resort to rooting? It keeps saying software update interrupted

Questions

2.5K

8

0

0

LG G2 software update

The WiFi on my LG G2 recently crapped out on me. Despite doing all sorts of resets on the phone nothing seemed to fix this problem. Since WiFi is the only feature not functioning I've been using the phone as I always had but getting all my data through the 4G network. Today I got a notice there was

Questions

466

1

0

0

How to update the phone outside of US?

I have a Galaxy Note 4 and Gear VR but to start using VR I have to update software. Updater says my software is already up to date. This is a dead end. Samsung help told me to get help from phone provider because of custom software. Also this is probably because I'm in London. Is there a workaround

Questions

462

4

0

0

Not finding what you're looking for?