Just this morning, the internet at our house has slowed to a crawl. Speed Tests show as low as 0.2 Mbps, and a software download has stopped several times. What's going on?

For the last 10 days or so, my U-Verse Internet has been at 1/10 or less of the contracted speed.I try to contact technical support, but get a circle (Edited per community guidelines): the message says that, due to COVID-19 it may take longer to speak to a representative, but I never get that far;

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Will literally take me an hour to download an update that is 300mb. While being wired to the router. My Xbox just downloaded an update at 1gb in less then 5 minutes, but my PC will take hours to do the smallest updates. Does anyone know why?

I really just dont understand it. I mean i work so much i rarely use my internet until around what i have come to understand as peak hours. Now for awhile i thought to myself "Brandon, you ONLY have the elite service" you know 6mbps and it during the peak time so maybe thats why i am having issues w

I have lately been playing some online boardgames using a tool called VASSAL (http://www.vassalengine.org). It's a pretty groovy program...the problem is that the system response over my AT&T connection is really, staggeringly slow. (This is not high-speed FPS gaming graphics, by the way; it's a boa

I have AT&T Fiber and I get >900 Mbps over ethernet on an iMac located on the first floor, but on my laptop on the second floor I only get around 60 Mbps. I've checked all of the settings in the gateway and the equipment is new and designed to handle those speeds. I thought it must be the cable

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

i pre ordered the Samsung S23+ and when i checked the order status , the shipping date got pushed back from the 17th of this month to the 9th of next month and i know its gonna be about another 3-5 business days for it to arrive and im not sure i want to wait that long i wanted to know if im able

I love AT&T's reliability and data roll-over but why is it so terribly slow in Northern Virginia? Particularly in Loudoun County/Ashburn Farm?  I have opened up a case with AT&T on this issue but it has not been fixed, here is a comparison of speedtests with all 4 carriers in the Unite

AT&T Community Specialist, I have AT&T Smart Extender - Air 4921 and I am seating most of the time next to it but my laptop is not connecting to it. I have one of the newest Lenovo Ideapad 3. I am looking at my connected devices in my Smart Home Manager app and it does not show my laptop

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Service is starting to become unbearable. Feels like I'm throttled 100% of the time(even after starting a new month), I can barely watch a youtube video anymore. Your service "stream saver" is no longer accessible anywhere. The 22gb limit was removed from my plan without notification & now you h

New house, new at&t wifi. All devices are up to date with latest software. Speed tests show we are getting what we are paying for (300MB). Problem is every device is barely connecting (1 or 2 bars max on apple devices, even when standing a few feet away) and very slow when using the wifi (browsin

I'm having issues with Wi-Fi connectivity in my apartment. The issue only occurs with Wi-Fi. I have my Roku and computer hooked up via ethernet cables. When using safari on my iPhone, sometimes web pages wont load when I am connected to the Wi-Fi. Sometimes I will have to turn the Wi-Fi on my phone

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

Hey all, I posted about this a while ago but was wondering about an update?  I have the 3GB Mobile Share Advantage Plan and I have hit the cap.  However, I have not been throttled.  I am NOT complaining, as full speed is great!  I was just wondering if there was a date set to when AT&T will actually

i'm not impressed with this at&t fiber, im wired to the box and signal is in and out my hotspot on my phone is alot better than this ,THIS IS (Edited as per Community Guidelines)!!!

So I went to install the panel that the tech had to remove in my closet to get to connect the fiber and ethernet cable to the converter. While I was there I noticed that the fiber line is not only aggressively bent in two places, but there is a slice through the insulation of the fiber optic line. I