This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Since the end of December my fixed wireless service has been terrible. I am experiencing 20% to 50% percent packet loss. Huge latency, right now, into the 1000s. Can't watch videos or even game. Just regular surfing websites is almost like the old dial-up days.Had a tech come out. Told me that

I am getting very disenchanted with U-Verse, it started the day it was installed, the tech used faceplate's and patch panels from other ISP I had leaving with the phone connection on one wall INTERNET on another wall and the TV line on a 3rd wall, there are wires all over my office.  He tore out my

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and

I'll start off by saying that other than satellite, I live in an area where no other internet options are available. However, several years ago I lucked out and added a ZTE Wireless Internet WiFi Modem to our unlimited plan (MF270) and was hopeful that this device would provide the internet service

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Just in the last month, when I connect to work VPN through netextender, our 1GB internet comes to a crawl, will be around 700up/300dn with a ping of 15ms and then connect to netextender and it will be around 5up/20dn and ping around 200+.   I have done a ton of research on forums, found some

Hi. If anyone has any insight on this issue I would greatly appreciate it. Its been nearly 2 months. For my tests I have 1 desktop PC hardwired into the router with the router's wireless radios disabled. No other devices are connected. I use https://www.att.com/support/speedtest/. My speed tests are

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

I phrased it as a question so others could share. I am active duty and deployed and have had an absolute AWFUL time with the AT&T support team. My account was locked several times, despite the fact that I was inputting all of my information correctly, I couldn't submit an unlock request over my

I recently have been having large slow downs in my internet speed. I was told by an AT&T tier 2 tech that the reason is that the logs show that there are numerous "other dos attacks" hitting my IP address and thus my internet speeds are slow.  I asked him how we could fix this and he said

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

So I have been a AT&T costumer for over 10 years now. I have the wireless account and U-Verse internet account. At some point I "unified" my account, because it promotes it whenever you log in. Both bills in one? Simplify things? Sure! Why not? Well, now, years later, I need to move my niece and

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network.  I've seen several other threads stating the sa

I already have one wifi extender in my house that is from att. I have to pay $10 a month. If I were to buy a 3rd party extender, do I have to pay the $10 a month for that one too?

I currently have 18 Mbps internet in a household/community tailored towards military members cause of how close we're to the base. There are neighborhoods under a half a mile away that have fiber but this community does not. I literally can not do anything on 18 Mbps with 4-5 people in the house

I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5.  It seems at about once I day I h