
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Good morning,I am paying for Fiber 300 and have only been able to get 100 mbps Down/Up for quite some time now. I had a tech come out 2 months ago and he couldn't figure out why I was only able to get 100, at most 150 on any of my devices. I was directed to customer service and given a new (same mod
Questions
•
AT&T Internet Account
I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the
Questions
•
Wireless Billing
I have really slow internet speed (28mb/s up, 1.77mb/s down, avg in my county is 100mb/s or more), even though I have U-verse. I have tried turning it on/off, disconnecting all my devices, disconnecting my router, everything AT&T recommends. I have even bought another modem, and still that didn'
Questions
•
AT&T Internet Equipment
I Have Galaxy S7 Which Since getting the OREO update now dies after less than 2 hours of being unplugged! In battery usage it now Shows "Android System" as using up 50% of my battery yesterday! also the cpu never idles at 307mhz anymore now it idles around 1200 which explains why battery life is so
Questions
•
Samsung
We're paying 50$ per month on our U-VERSE, yet we only get 1-2 MBPS. When someone came to our house and installed it, we got at least 20 but when he left, 3-4 months later we only had 1-2. Rarley do I get 4... We're wasting our money, not to be rude, but on nothing.
Questions
•
AT&T Internet Plans
To a tech whizz, I bet this issue will sound like a feather-brained hallucination but I have tried very many reasonable, practical solutions (I will list them all,) and it endures. In a nutshell: the wifi set-up I have at home is making my computer slow. To be clear, it’s not that my wifi itself is
Questions
•
AT&T Internet Features
Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?
Questions
•
AT&T Internet Equipment
Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv
Questions
•
Apple
I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc.. Below are some diagnostic printouts: Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.
Questions
•
AT&T Internet Features
The areas in question affected are Glamis Off Highway Vehicle area, Anza Borrego State Park Rec Area, and any 'play in the sand' area between the mentioned two places. During the non holiday weekday - and during most any day in June thru Sept., most, if not all cellular network towers are not overbu
Questions
•
Network Coverage
My Note 10 plus 5G is very slow on mobile data. When a speed test is performed I get maybe 10Mbps download and 0.01Mbps upload. Is there a setting somewhere on the device that is limiting my network speed. This makes all apps run slow and makes me want to throw this $1500 paperweight in the lake. An
Questions
•
Samsung
For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea
Questions
•
AT&T Internet Equipment
Anybody experiences the issue I have?My plan is 300 Mps but my speed test results never get close to that.Most of the time is around 30 - 50 Mps.Restart the gateway (Arris), turn off all devices in the house but my phone, I still get the same speed. Sometimes, it goes up to about 60 Mps. The highes
Questions
•
AT&T Fiber Equipment
My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.
Questions
•
AT&T Internet Equipment
My Fixed wireless internet service is extremely unreliable and consistently drops connection altogether and very often i am getting less than 1 mbps which is of course almost useless for anything other than web surfing.
Questions
•
AT&T Internet Account
I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made. I googled for help and followed the instructions to force stop all Apps. Every since then I can no longer make outgoing and receive incoming calls. Also, I
Questions
•
Android
I had fixed wireless internet installed about 3 months ago. My Xbox has been running on a moderate NAT type since it was installed, and now all of a sudden it has had nothing but a strict NAT type. Playing online is almost impossible. I don't understand why it all of a sudden changed? I've been read
Questions
•
AT&T Internet Features
Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H
Questions
•
Other Phones & Devices
I recently (this morning) took my LG G7 ThinQ to the AT&T store and had it activated on the network using my current phone number. However, I am not getting 4G on it, only LTE. It is an LG G7 model number G710AWM. Any clue what I should be looking for? Thank you in advance.Ja
Questions
•
Android
My plan is for internet only. I live on property owned by Time Warner, so it's not like it' not wired up. Anyway, I pay $60 / month for 12MB service. It is NEVER even that. Ever. It drops to 3 or 4 most of the time and falls out daily. So sick of unplugging and re-plug
Questions
•
AT&T Internet Account