I cancelled my service with AT&T. I was using a prepaid. And when I applied for postpaid they declined me. They said I am not yet eligible. When I went to other company and ask them if they can give me a postpaid plan, they said yes. So now I am already using a postpaid plan with some other bene

I go in and they try to sell me internet or TV.  I don't want either......I just want to pay my wireless bill or I need my phone fixed.      But before they take my payment, they have to go check in with the manager who is tied up for 10 more minutes.       I

This is a problem that I've seen numerous times on the AT&T forum, but have yet to find an answer for. This has never been a problem for me before, but as of today, very few websites work any more. For instance, Facebook, Reddit, and IMDB all load (but go quite slow) while sites like Bestbuy.com and

I have the 15mbps uverse service. Over the last few days (maybe longer), my speed keeps dropping down to around 1 to 1.5mbps downstream (measured on Speedtest.net multiple times). Recycling the gateway typically restores speed to close to 15 for a short time, only to have the speed degrade again soo

Hello, So I have recently switched from xfinity to At&t gigapower. They installed a powerline in the location of my router downstairs and another in my office upstairs. Since I have a monoprice gigabit ethernet switch, I plugged in the ethernet from the powerline, and one to my PC, for expandability

Just this morning, the internet at our house has slowed to a crawl. Speed Tests show as low as 0.2 Mbps, and a software download has stopped several times. What's going on?

I'm having issues with Wi-Fi connectivity in my apartment. The issue only occurs with Wi-Fi. I have my Roku and computer hooked up via ethernet cables. When using safari on my iPhone, sometimes web pages wont load when I am connected to the Wi-Fi. Sometimes I will have to turn the Wi-Fi on my phone

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps. What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that? Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using coppe

I work from home every day and am sick of AT&T's awful network performance. Frequently access to my company's resources (via VPN) is handicapped by a bad node on AT&T's network.  In this case it's hop #4 so pretty much everything I do experiences latency. This is an AT&T router:

I have lately been playing some online boardgames using a tool called VASSAL (http://www.vassalengine.org). It's a pretty groovy program...the problem is that the system response over my AT&T connection is really, staggeringly slow. (This is not high-speed FPS gaming graphics, by the way; it's a boa

Hello, I am hoping to bring awareness to the issue of slow internet speed in my area..I live in Glendale, CA and it has come to my attention that the only internet speed available here is 3 mgbps, which is simply flabbergasting. My boyfriend is Deaf and requires a video relay service to use the tele

Hi all, First let me say - I am not an IT guru. High five to those who are!!! I received snail mail from AT&T stating we have a possible Mirai infection on our network (it has been slow AF lately...) A few days later I received an email (below) ​ The IP address it is linking to I am unable

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Hi I just want to make sure before I do anything, because everyone's situations are different. So I had read few forums about having different router, because ATT BGW210 would NOT cover a thing for my devices.  I recently moved and my previous owner of the house had set the fiber at baseme

i pre ordered the Samsung S23+ and when i checked the order status , the shipping date got pushed back from the 17th of this month to the 9th of next month and i know its gonna be about another 3-5 business days for it to arrive and im not sure i want to wait that long i wanted to know if im able

I'm trying to add a Harman Spark to my account and purchase a data plan, but when I get to step 3 of 5, nothing loads on the right column, but a bunch of gray bars that keep flashing. I had it sit this way for 10 minutes once.  I've shut off ad blockers, used different browsers, etc., but noth

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

My data roaming speed has been abnormally slow for about 2 weeks now, after getting back from Hawaii when I did use up all of my high speed data. However, My plan renewed two weeks ago, and now when I check I still have 5.5G remaining. my Zip code is 10019, but I am sure it cant be caused by disrupt