Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.1K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Why would an iPhone need a SIM card replacement twice in the last few months?

A family member's phone has needed to be brought into the AT&T store to replace the SIM card twice in the last few months. What can cause this?

Questions

66

1

0

Accepted Solution

Official Solution

Iphone 5 C disk compatiblity with Samsung S 7 Edge

I currently have one of 3 lines in my daughter's At&t account. I want to change my phone to a Samsung S 7 Edge. Can I simply use my current chip/SD card in the Samsung?

Questions

249

1

0

0

Accepted Solution

Official Solution

Upgrading on a pre-paid wireless plan

Hello, I currently have and iPhone 6s, and I am interested in upgrading to the 12. I am also currently on one of AT&T's prepaid wireless plans. If I were to buy an unlocked iPhone 12 and put my current SIM card into it, would the phone work? Would I still be on the same plan? If not, how woul

Questions

141

1

0

Accepted Solution

Official Solution

Can I upgrade my sim card but keep the same number?

I currently have a galaxy s21, it supports 5g but my current sim card does not. Is it possible to just upgrade to a newer sim card that supports 5g and keep the same number?

Questions

64

1

0

Accepted Solution

Official Solution

iPhone 12 SIM card question

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

Questions

1.2K

1

0

Accepted Solution

Official Solution

Swapping SIM to old phone from phone on payment promotion

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

Questions

75

1

0

Accepted Solution

Official Solution

Downgrading iPhone 5 to iPhone 4

Can I use the same SIM card I now have, or must I order a new one? If I need to order a new SIM, can someone post a link or number I can contact? Much thanks. 🙂 [If it matters, I use ATT on an auto renew, pay as you go monthly plan]

Questions

561

1

0

0

Accepted Solution

Official Solution

Switching SIM Card From LG G Flex to LG G Flex 2

Would it be possible to switch my SIM card from my current LG G Flex 4G phone to an unlockedLG G Flex 2 H950 4G LTE phone without any problems or complications with my plan? Or can you only switch SIMs to the same kind of phone?

Questions

1K

1

0

0

Accepted Solution

Official Solution

Will an AT&T GoPhone SIM card work in the Palm Treo 750?

Hello.Will an AT&T GoPhone regular-size SIM Card work in a Palm Treo 750 (with cingular branding)?

Questions

1.5K

2

0

0

Accepted Solution

Official Solution

Transferring contacts

Hey, everyone! I currently have an AT&T Cingular Flip IV. It uses a nano SIM and I have all my contacts saved on that SIM. I also have an iPhone XR that was gifted to me. When I put the SIM in the iPhone, it didn't recognize any of

Questions

55

1

0

Accepted Solution

Official Solution

New prepaid SIM card returned. Will i be charged any amout?

Hi, I have ordered new prepaid SIM card from AT&T online. But i don't want to use the SIM in my phone, so i returned the SIM to given return address without any activation. please address my concerns 1. Will i be charged any amount? 2. How can i know my returns is completed?

Questions

673

2

0

Accepted Solution

Official Solution

Sim Unlocking a device, "active on the owner's account"

I went to a pawn shop and bought a Lenovo tablet (not blacklisted). I am not an AT&T customer, and it wasn't until later that I noticed that the tablet wasn't sim unlocked. I submitted an unlock request through the AT&T app, only to learn that the tablet still listed as active under the owner's acco

Questions

567

1

0

0

Accepted Solution

Official Solution

IPhone SE, Carrier locked

I bought a IPhone off of somebody and they didnt inform me that the carrier was locked and ive looked it up abd it says i have to contact the carrier and request them yo unlock it but im not 100% sure who the carrier is.

Questions

305

4

0

Accepted Solution

Official Solution

Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

175

1

0

Accepted Solution

Official Solution

Upgraded my husband to iPhone 15 pro max but he doesn’t want it however I need a new phone

My husband has the iPhone 13 and I have the 13 pro max, I upgraded him to the 15 pro max online however he said he doesn’t care for a new phone just wants a bigger screen like mine. Whereas I would love the 15 pro max so we decided when it arrives today that he will use mine and I’ll use his upgrade

Questions

288

4

0

Accepted Solution

Official Solution

SIM card not compliant

I gave an older AT&T iphone 8 to a friend. She has Verizon. The phone is unlocked but it's giving an error message of SIM card not compliant. What can she do to get this phone working with her information?

Questions

226

1

0

Accepted Solution

Official Solution

Upgrade Android on unlocked AT&T Branded Phone with foreign Service Provider

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

Questions

284

5

0

Accepted Solution

Official Solution

Can lost SIM card be used for identity theft?

My son had his phone destroyed by some individuals and I've come to find that his SIM Card is missing from his damaged phone. Should we be concerned about potential identity theft and is there a way we can find out if his SIM card was used by someone in another phone?  

Questions

341

3

0

Accepted Solution

Official Solution

How Do I Activate My Unlocked Samsung S21 5+?

My now ex-boyfriend got me an unlocked Samsung Galaxy S21 5G+ for Christmas, and I put an AT&T Sim card in it and cannot get it to activate.

Questions

295

1

0

Accepted Solution

Official Solution

ATT message says that the phone I recently activated won't work (Device: Samsung Galaxy S10)

I activated my new SIM this morning and paid the amount for the 25$ plan with 300$ upfront fee. It worked fine until 30 min ago. I received a message saying: "AT&T FREE MSG: We're always looking for ways to connect you to what you love faster than ever before. That's why we are taking steps to

Questions

466

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.