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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

1.7K

7

0

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New Service

I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a

Questions

 • Wireless Account

152

8

0

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Wireless Broadband AWB 100mbps Upload Speed Limitations

I have the Broadband Wireless AWB 100Mbps LTE with BFT Plan.  I fully understand it's *up to* stated speeds of 100mbps.  AT&T tells me this is a symmetrical line, that the download AND upload is potentially 100mbps.  My speed tests show fairly consistent download between 80-100mb

Questions

 • AT&T Internet Features

926

3

0

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Technician visit required for static IP order?

Why is it required to have a technician visit scheduled for what would ultimately amount to providing me with a list of numbers to use for the static IP block I've ordered? It doesn't make a whole lot of sense and the two customer service representatives I've spoken to didn't understand my question

Questions

 • AT&T Fiber Equipment

248

3

0

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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!     New Total Due Layout   &

Questions

 • U-verse TV Account

2.1K

2

0

0

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Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

868

5

0

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No more calling in or out

After the big system "upgrade" I lost all ability to call out, or receive calls. Dailing a number immediately tells me the call has ended. Incoming calls go immediately to voice mail, which I can see on the phone via "visual voicem mail". My phone, a Motorola G 5G, is listed as working with the

Questions

 • Phones, Tablets & Devices

447

27

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Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

 • More AT&T PREPAID Discussions

22

5

0

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Oukitel WP5 Pro

Will a Oukitel WP5 Pro work with the at&t network?

Questions

 • Other Phones & Devices

1.5K

7

0

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Does ATT offer any senior discount plans for senior landline in nursing home room

Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx

Questions

 • AT&T Phone Account

320

1

0

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Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

Questions

 • AT&T Internet Equipment

403

3

0

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I need extension

I need extension Until Friday

Questions

 • Phones, Tablets & Devices

32

1

0

Accepted Solution

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Fiber optic line in my trees

Two at and t fiber optic lines have run through my trees from power pole to power pole. I wanted to trim my trees but the fiber optic lines are through the branches. I’m worried that the lines will be cut. Also AT and t telephone lines are intermingled in the tree branches. I need at ant to come and

Questions

 • AT&T Fiber Equipment

209

2

0

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

 • AT&T Fiber Installation

403

7

0

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Not receiving verification codes

Through the iPhone upgrade program I received my iPhone and transferred service and had many issues which all seem resolved EXCEPT I can not receive verification codes. I can get regular texts and iMessages but even when ATT try’s to send me a message I do not receive it. After more than a half a do

Questions

 • Data & Messaging Features, Internet Tethering

9.6K

16

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Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

2.6K

12

0

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Closed

Technical support/dispatch fee

I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern

Questions

 • AT&T Internet Equipment

1.2K

4

0

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5Ge connected but there’s no data connection

I live in 80501. My iPhone has 2-3bars at my house and usually LTE connection although today it says 5Ge and I can’t connect to the internet or text AT ALL without WiFi. This is from my house in a highly populated city where I usually do get cellular data. There is no longer an App for reporting thi

Questions

 • Data & Messaging Features, Internet Tethering

137

3

0

Accepted Solution

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How do I contact the engineering department for Fiber Internet?

I’m purchasing a new construction home and would like to get fiber internet since att is the provider for that area. I was told to contact the engineering department.

Questions

 • AT&T Fiber Installation

326

3

0

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Att blocked my phone for no reason!!!!!!!!!!

Hi, I bought a new iphone 12 pro max in another country before I moved to the US in August 2020. When I plug my sim card (T mobile) into my phone, it says No Service.  I contacted T mobile to check the problem and then figured out my phone is blocked by Att. They suggest me contact Att to re

Questions

 • Apple

502

4

0

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