Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (11.4K)
Accepted Solution
Official Solution
Best way to cancel one account and open new account while also keeping numbers from 1st account.
I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w
Questions
• Wireless Billing
Accepted Solution
Official Solution
can't enter fastboot mode
hello, i can't enter fast boot mode no matter what, i tried holding down the buttons but no matter how long i hold down both volume keys and the power button but no matter what it won't start when i hold down the buttons, i even turned on oem unlock, i use a alcatel 5059R phone, please help
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
Tech says Fiber is available but Customer Service says no
A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address. Neighbors on both sid
Questions
• AT&T Fiber Ordering
Accepted Solution
Official Solution
Still being charged for a full month after cancelling
I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t
Questions
• Wireless Billing
Accepted Solution
Official Solution
Lease or Purchase modem/router
Can you purchase your own modem or do you have to lease from ATT?
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
Does ATT offer any senior discount plans for senior landline in nursing home room
Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx
Questions
• AT&T Phone Account
Accepted Solution
Official Solution
Message 6 when calling one number from one location, but call goes through elsewhere.
Last week I started getting the "call cannot be completed" message when calling my mother's cell phone. I've called for years without this issue and calling using other methods such as Skype, etc. work fine. I thought she may have my number blocked but when I am on the road or in another location th
Questions
• Android
Accepted Solution
Official Solution
paper bill charges in bill
Hi I don't get paper bill in mail, but wanted to check if I opt for paper bill, how would it show up in my bill. I.e is it new line item saying "paper bill charges " : $10 or it will be included in monthly wireless plan i.e instead of $75 (with discount ) ,it will show as $85 as a pla
Questions
• Wireless Billing
Accepted Solution
Official Solution
How do I contact the engineering department for Fiber Internet?
I’m purchasing a new construction home and would like to get fiber internet since att is the provider for that area. I was told to contact the engineering department.
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
Internet 5 GIG router
Hello, I am trying to find more information on the ATT 5 GIG router. My guess is that the router has 1Gbit ethernet ports and the 5Gbit speed is a theoretical speed having multiple computers connected to ethernet and to the Wi-Fi. Am I correct or the router offers 10Gbit ethernet ports so I can u
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
No Internet Connection but Gateway is Green
I’m having issues connecting my at&t fiber internet. I recieved a Gateway and connect the red ont cord into the existing fiber service box in the ethernet port and then powered it on. Everything is green including broadband and it appears on my devices but then after connecting says “no internet
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
What is difference between WiFi Extender and Mesh WiFi?
I have WiFi dead spots in my house. Should I get an extender or the mesh WiFi ? I’m trying to understand the difference. on att accessory site they have Netgear RBK12 and RBK50 products.
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
Remove line from family plan
Can i get out of my family plan and get my own line with the same wireless phone number?
Questions
• Wireless Account
Accepted Solution
Official Solution
ATT Damaged My Sprinkler System and Yard Burring Fiber
Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at th
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
Closed
I am 500 dollars due on my bill and need covid-19 support
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
• Wireless Billing
Accepted Solution
Official Solution
Eero Wifi Router 6 with ATT Fiber Router?
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
How do I get an AT&T Junction Box installed?
Help. Moving to a new home in 3 weeks. I have been told ATT is not in range of the house despite half the street has ATT. I was told a junction box has to be installed. Who installs this? Help! My kids are virtual for school and I need internet service.
Questions
• AT&T Internet Installation
Accepted Solution
Official Solution
Pixel 6 Pro not showing 5G on ATT Unlimited Elite
I just upgraded my phone plan to the new Unlimited Elite plan which includes 5G. I just got the new pixel 6 pro today and put my SIM card in. Everything is working, however I can only get the phone to show my LTE, not 5G. I am trying to figure out why. The Coverage map shows 5G in my area. Thanks
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Broken AT&T Utility Cover
I’ve tried calling multiple times and have even stopped two AT&T install trucks in my neighborhood to try and get the utility box in my yard replaced. Over a year ago utility workers were in yard working and stepped on it. How I know is because it was recorded on my ring camera. I’ve asked to ha
Questions
• Community lounge
Accepted Solution
Official Solution
What will show up on my phone bill if I make a call from snapchat?
What will show up on my phone bill if I make a call from snapchat
Questions
• Data & Messaging Features, Internet Tethering