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Technician visit required for static IP order?

Why is it required to have a technician visit scheduled for what would ultimately amount to providing me with a list of numbers to use for the static IP block I've ordered? It doesn't make a whole lot of sense and the two customer service representatives I've spoken to didn't understand my question

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309

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0

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Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

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58

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Apple Watch

Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?

Questions

1.2K

7

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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

2.3K

7

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Are you supposed to have a VPN set up on any phone with any wireless companies?

Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device 

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937

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I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

109

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Nokia 8.3 5G compatibility

I am an existing customer and need to know if I can switch to a Nokia 8.3 5G phone. Will it work, can I just swap the SIM card?

Questions

617

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What is the proper procedure for porting an AT&T digital phone (*not* wireless) to another carrier and cancelling AT&T service?

What is the proper procedure for porting an AT&T digital VOIP (think landline) phone line (not wireless) to another carrier and cancelling AT&T service? I currently have AT&T Phone Unlimited digital (VOIP) phone service.  Thank you.

Questions

896

8

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Wireless Broadband AWB 100mbps Upload Speed Limitations

I have the Broadband Wireless AWB 100Mbps LTE with BFT Plan.  I fully understand it's *up to* stated speeds of 100mbps.  AT&T tells me this is a symmetrical line, that the download AND upload is potentially 100mbps.  My speed tests show fairly consistent download between 80-100mb

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1.2K

3

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What will show up on my phone bill if I make a call from snapchat?

What will show up on my phone bill if I make a call from snapchat

Questions

471

2

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Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

299

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0

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Fiber optic line in my trees

Two at and t fiber optic lines have run through my trees from power pole to power pole. I wanted to trim my trees but the fiber optic lines are through the branches. I’m worried that the lines will be cut. Also AT and t telephone lines are intermingled in the tree branches. I need at ant to come and

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374

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If I already subscribe to the Prepaid Unlimited Plus plan, do I need additional add-on to use data in Mexico?

I am traveling to Mexico in a couple of weeks and just want to be sure I can use my Prepaid Unlimited Plus plan while I’m there. Do I need to to purchase an International add-on? Thanks in advance - Matt

Questions

398

1

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All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

134

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0

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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

605

3

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Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

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67

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ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Questions

131

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0

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My phone is stuck on 3G

I am using a Nubia Red Magic 5G and my phone is currently only using 3G. How can I resolve this issue?

Questions

1K

4

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Pixel 6 Pro not showing 5G on ATT Unlimited Elite

I just upgraded my phone plan to the new Unlimited Elite plan which includes 5G. I just got the new pixel 6 pro today and put my SIM card in. Everything is working, however I can only get the phone to show my LTE, not 5G. I am trying to figure out why. The Coverage map shows 5G in my area. Thanks

Questions

1.2K

7

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AT&T is now charging for spam blocking that it used to include for free?

I recently upgraded my phone and now AT&T wants to charge me $3.99 a month for an "advanced" version of its Call Blocker feature. (Edited per community guidelines)? Before "upgrading," I had the option to permanently block a number as soon as I hung up. Now, to reach the "Block Caller" setting,

Questions

336

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