My phone service has been degrading for months here in Honolulu. This week my incoming calls are being missed because my phone doesn't ring sometimes. I use my phone for work and this is not bearable.

I signed up for U-verse on Oct 28, 2015 and in that time my TV and sometimes Internet go out for about 3 minutes at a time in random intervals. Sometimes it happens once an hour, sometimes it happens once a day. When I lose TV and Internet, the service light on my Gateway goes off and then in about

Physical Setup:ARRIS BGW210-70018Mb Bonded ADSL2+Loop Length 6100' (Per AT&T Tech)   Problem: Intermittent (4-5 times per day)Pings go from 35ms to over 4,000msSpeeds go from 18Mb to 1Mb or lessSteps to resolve (not in order):Adding AirTies to offload WIFI trafficReplacing Residential Gatew

I have been with AT&T service for over 10 years. We were one of the charter U-Verse customers in our area when U-Verse launched. Until recently, we had never had serious issues with our service. I always made sure to call in prior to promotion expiration dates and they always worked with me on renew