Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (14.7K)

Relevance

Accepted Solution

Official Solution

Why is HBO Max not on Roku?

Why is HBO Max not on Roku???? It's been 2 months since launch. I stream everything through Roku. Please stop blocking your customers from service.

Questions

1.1K

5

Accepted Solution

Official Solution

I just started a new service with ATT and having issues with shipment/payment

On Friday 2/25/23 I placed a order for 2 s23s I paid the sales tax and deposit of the phones, only one of them shipped today, and it says payment failed for the other phone when I’ve already paid. I’ve called multiple times but can’t get a forward answer, thank you .

Questions

54

2

0

Accepted Solution

Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

139

1

0

Accepted Solution

Official Solution

Main U-verse Receiver needs replaced

My main U-verse receiver will not work.I have tried everything that is recommended to reset, reboot, and fix the issue.The problem is that the main receiver is bad.Please send a replacement.

Questions

106

1

0

Accepted Solution

Official Solution

Is NHL HD one of the channels included in the Sports Package?

Is NHL HD one of the channels included in the Sports Package?

Questions

185

1

0

Accepted Solution

Official Solution

Retaining email address after closing AT&T Internet and U-verse accounts

My wife and I have been looking into relocating to a senior community. The senior community provides non-AT&T internet and cable TV. We have used [email scrubbed] email addresses since 2007 and would like to retain the addresses if we decided to move. I contacted AT&T Customer Service and w

Questions

127

5

0

Accepted Solution

Official Solution

Data Cap Overage

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t

Questions

129

1

0

Accepted Solution

Official Solution

email address

I canceled my AT&T internet service. My email addresses are set up as @att.net addresses.  Will I be able to keep these email addresses?  If so, how do I access them?

Questions

39

1

Accepted Solution

Official Solution

new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

629

2

0

Accepted Solution

Official Solution

Removing Unused Lines to my house

Who should I call or email to get removed two unused phone lines that are connected to my house?

Questions

397

2

0

Accepted Solution

Official Solution

AT&T part shortage

Anyone else experiencing that AT&T cannot repair landlines due to a lack of parts. No service since October 2nd. 

Questions

176

3

0

Accepted Solution

Official Solution

Does ATT offer any senior discount plans for senior landline in nursing home room

Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx

Questions

641

1

0

Accepted Solution

Official Solution

All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

164

1

0

Accepted Solution

Official Solution

Closed

Question re disconnecting landline business service

We made the decision to go to another provider for 6 lines phone service for our business. I assume as soon as the numbers were ported to the new provider (02/18/21), that AT&T knew immediately?  Reason I'm asking is, I tried to log-on to our account through Small Business Account Manager

Questions

404

5

0

Accepted Solution

Official Solution

Reward card expired

Hi I just got the reward card but it's already expired, cause there was no mailbox when I moved in my current place until now. so is there any way I can request a new card? Thank you!

Questions

116

2

0

Accepted Solution

Official Solution

Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

Questions

158

1

0

Accepted Solution

Official Solution

Apple Watch

Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?

Questions

1.2K

7

Accepted Solution

Official Solution

Virus Protection on Windows 7?

How come I am not able to download the virus program for my computer... I have windows 7

Questions

60

2

0

Accepted Solution

Official Solution

Paying for 1 Gig and only getting 60 MBPS.

I pay for 1 gig internet and I’m only getting 60 Mbps in my front room. Granted it’s the farthest room from the router, I have bought two extenders from AT&T. Do I have any options to even get over 100 Mbps at this point or am I out of luck. It’s only an 1800 sqft home. Thanks for any assistan

Questions

363

2

0

Accepted Solution

Official Solution

BGW320-500 issue with own router and security DVR

My parents switched from Xfinity to ATT today. They have their own router (TP-Link M4R AC1200). It was configured to be 192.168.1.1 and provide DHCP addresses on that network. After the tech connected the ATT gateway to the router it somehow automatically changed it's LAN IP to 192.168.0.1 which

Questions

1.1K

10

0

Not finding what you're looking for?