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Main U-verse Receiver needs replaced

My main U-verse receiver will not work.I have tried everything that is recommended to reset, reboot, and fix the issue.The problem is that the main receiver is bad.Please send a replacement.

Questions

 • U-verse TV Equipment

93

1

0

Accepted Solution

Official Solution

Internet overpayment and stop the prepaid plan.

Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months.  Where can I go to do this?    Thank you.

Questions

 • AT&T Internet Account

247

3

0

Accepted Solution

Official Solution

Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

 • AT&T Internet Account

341

6

0

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Official Solution

Internet/cable is cut

The internet cable has been cut and needs to be repaired. Please message me to set up time for repair. [EDITED per Community GUidelines]

Questions

 • AT&T Internet Equipment

68

1

0

Accepted Solution

Official Solution

Fed up, no service inside my home.

In the last two weeks I’ve been on the phone with your reps and tech support for over 2 hours, (yes, I’ve kept a log): August 31, 2020 25 minutes   Sept 2, 2020 20 min   Sept 10, 2020 35 min   Sept 18, 2020 41 min  finally they admitted you’ve tried everything to f

Questions

 • Apple

38

4

0

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Official Solution

My smart manger tells me I have a gateway failure

My bgw210 is has connection but no internet, my smart manger tells me it is a gateway issue. What should I do?

Questions

 • AT&T Internet Equipment

191

1

0

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Official Solution

I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

 • Account & Usage

101

1

0

Accepted Solution

Official Solution

wifi quit after 1st month

I activated a account with at&t wifi Hotspot worked for about a month the I would get a full signal on 12 inch screen but wouldn't connect, called the selling dealer they sent me to at&t , they sent me to uconnect that was in February 2021 I booked marked the at&t subscription web page a

Questions

 • Data & Messaging Features, Internet Tethering

43

3

0

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Official Solution

How do I find fixed wireless internet information?

Since the pandemic started, I have been working from home full time, using a mobile WiFi hotspot as my only internet. No wired connections (phone line or cable) are available to the six homes on my immediate street and the other areas close to us.  Satellite is not a viable option for constant

Questions

 • AT&T Internet Plans

454

3

0

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Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

127

1

0

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Official Solution

What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

 • Wireless Billing

3.6K

4

0

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Official Solution

is AT&T still expanding fiber in areas that already have fiber service?

I'm wondering if it is known based of their expansion in other parts of the country is AT&T still expanding their fiber coverage in cities that already have some fiber availability from AT&T , or are they only adding new Fiber locations? Sorry if the question doesn't make sense.

Questions

 • AT&T Fiber Installation

28

1

0

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Official Solution

Wi-Fi password changed. (Wasn’t us)

I can connect to my “Guest” but the password for the main Wi-Fi connection has been changed and it’s not the password on the side of the router. I had to change the password on the guest account almost two years ago because someone was connecting to it and casting videos to my devices. Is it poss

Questions

 • AT&T Internet Security

506

3

0

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Official Solution

If I already subscribe to the Prepaid Unlimited Plus plan, do I need additional add-on to use data in Mexico?

I am traveling to Mexico in a couple of weeks and just want to be sure I can use my Prepaid Unlimited Plus plan while I’m there. Do I need to to purchase an International add-on? Thanks in advance - Matt

Questions

 • Account & Usage

389

1

Accepted Solution

Official Solution

Lack of Support for Military Suspension and Unlocking Device.

Where do I start?   I am completely lost and I have exhausted all my options. I am deploying and I have been trying every day to pause my military service since I am leaving for a year. I have called customer support daily for the past week, and have submitted my orders on multiple occasions

Questions

 • Apple

250

12

0

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Official Solution

Removing Unused Lines to my house

Who should I call or email to get removed two unused phone lines that are connected to my house?

Questions

 • AT&T Phone Equipment

369

2

0

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Official Solution

No active device on account.... cannot use my number. Been without a phone for 3 days.

I am at a complete loss with this company. AT&T has had my service active with a returned phone attached to it for almost 4 days. I do not have a device but they are unwilling to remove it from my account so I can add a working device. For 3 days, no one has tried to help resolve this issue... all t

Questions

 • Wireless Account

186

5

0

0

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Official Solution

Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

Questions

 • AT&T Internet Installation

120

4

0

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Official Solution

My att account has been hacked and stolen by ex husband, he’s ruining our lives, ATT HAS DONE NOTHING TO STOP THIS!!!

I opened my own account in November of 2019 and not a week later, my account was taken over. Devices and services have been added and upgraded, ive been locked out and unable to EVER ACCESS MY ONLINE ACCOUNT!  I’ve spent so many full days trying to get help and nothing has ever happened and he

Questions

 • Wireless Account

121

2

0

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Official Solution

How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

 • More AT&T PREPAID Discussions

51

2

0

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