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Phishy survey

This sure looks like a social engineering attack. Pretending to be doing a survey for AT&T but coming from outside the AT&T Internet: mremail@msisurvey.com. They offer prizes too for clicking the link in their email, "For your participation in this important study, you will be entered into a drawing

Questions

 • Wireless Account

12.6K

9

0

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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

 • Data & Messaging Features, Internet Tethering

425

4

Accepted Solution

Official Solution

Arris bgw210-700 bridge mode

Can the Arris bgw210-700 be put into bridge mode? I'd like to deploy a private firewall.

Questions

 • AT&T Fiber Equipment

1.7K

2

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active armour

Who is eligible for active armour FREE?

Questions

 • Account Features

82

3

0

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Official Solution

Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

 • AT&T Internet Equipment

187

1

0

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Official Solution

Receiving many emails meant for someone else

I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.

Questions

 • AT&T Internet Security

245

9

0

Accepted Solution

Official Solution

5G DNS server?

Does anyone know how I can find the DNS server my phone uses when connecting to AT&T's 5G network? What DNS server does AT&T 5G network use? I can easily view it on wifi, but cannot see it when on 5G. Don't believe this is Apple specific

Questions

 • Apple

1.5K

4

0

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Closed

Unable to Install AT T Internet Security Suite

Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins

Questions

 • AT&T Internet Equipment

22.6K

230

Accepted Solution

Official Solution

someone hacked my e-mail

On or about the morning of 2/2/19, we started getting messages on our cell phones and laptop that we were "unable to sign-in" to our sbcglobal.net e-mail account. We sign in on laptop through Yahoo home page with no issues up to 2/2/19.  Prior to this, there were no issues.  Originally, we thought t

Questions

 • AT&T Internet Security

1.1K

8

0

0

Accepted Solution

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invisible text in signature

I was recently hacked but have changed my password. When I set up my new signature, the preview shows text that I did not enter. It says, "How are you doing?" But this text does not show when I compose an email--only the text that I entered shows. Should I be concerned about some kind of invisible c

Questions

 • AT&T Internet Security

66

3

0

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Official Solution

Should I not change the Network name and password on the Arris NVG599?

Hi there! After having a lot of trouble with my internet slowing down and shutting off entirely and then turning back on again, an AT&T tech finally came to service my router. He checked the line and it seemed to be OK so he asked if I'd changed the name of my router's Network and Password - of cour

Questions

 • AT&T Internet Equipment

2.3K

4

0

0

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Official Solution

gateway log on

why is the bgw210 gateway log in advanced settings not a secure page does this mean anybody could get information from it over internet web?

Questions

 • AT&T Internet Equipment

131

1

0

Accepted Solution

Official Solution

ATT seems to be blocking my company's website address

I am able to access all websites except for my own company's I noticed a couple of days ago that I cannot access my company's website. I've had the rest of the company check and everyone else at the company can access the website without issues.   I've double checked all firewalls a

Questions

 • AT&T Internet Account

152

6

0

Accepted Solution

Official Solution

Duress PIN - Digital Life

[Subject edited for better exposure] Before we purchased the Digital Life, the At&t sales woman was telling us about her system and the digital life system and the features of each.  She told us that if you were in distress, so someone had broken in to your home and asked you to turn off your alarm

Questions

 • Other

11.1K

23

0

0

Accepted Solution

Official Solution

Arlo Base Station Not working on ATT Fiber

Just got ATT fiber and connected my Arlo base station that was working with my previous ISP and wireless router. The Arlo system worked for about an hour but went offline.  I have tried restarting the gateway and factory resetting the Arlo base station several times, but the base station will

Questions

 • AT&T Internet Equipment

685

5

0

Accepted Solution

Official Solution

Unknown connected device

I have a device that I do not know what it is connected to my network. It's called an "EardaTec Device". When I looked it up, it's apparently linked to a lot of smart home things, like light switches. We own nothing of the sort. It's extremely likely that this device is slowing down my internet cons

Questions

 • AT&T Fiber Equipment

451

3

0

Accepted Solution

Official Solution

Can't change email password

I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password.  I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characte

Questions

 • AT&T Mail Login & Security

150

1

0

Accepted Solution

Official Solution

Message that my AT&T internet wireless network is no longer secure

I have been getting messages in my Dell laptop that my AT&T internet wireless network that I have used for many years is no longer secure and is being phased out. Shouldn't AT&T notify me and update me on that?  What other secure network should I use?

Questions

 • AT&T Internet Account

929

16

0

Accepted Solution

Official Solution

Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

238

4

0

Accepted Solution

Official Solution

Log4J exploit

Do I need to do anything to ensure my ATT modem/router is protected against the Log4J exploit that was announced in December 2021?

Questions

 • AT&T Internet Equipment

481

8

0

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