
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system. I have no laptops that can connect directly to the router via network cab
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Does anyone know how I can find the DNS server my phone uses when connecting to AT&T's 5G network? What DNS server does AT&T 5G network use? I can easily view it on wifi, but cannot see it when on 5G. Don't believe this is Apple specific
Questions
•
Apple
Accepted Solution
Official Solution
Who is eligible for active armour FREE?
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
On or about the morning of 2/2/19, we started getting messages on our cell phones and laptop that we were "unable to sign-in" to our sbcglobal.net e-mail account. We sign in on laptop through Yahoo home page with no issues up to 2/2/19. Prior to this, there were no issues. Originally, we thought t
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I have an sbcglobal email account. I know the password and I am logged into it on my old phone, however, I am trying to log into the email on my new phone and my computer and cannot because I do not have an AT&T ID. I have tried to 'manage my account' on my old phone where the email is logged in
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Account says to wait 1 hour to login.
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password. I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characte
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I was recently hacked but have changed my password. When I set up my new signature, the preview shows text that I did not enter. It says, "How are you doing?" But this text does not show when I compose an email--only the text that I entered shows. Should I be concerned about some kind of invisible c
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
How do I disable my Internet Security temporarily?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I RECEOVED A MESSAGE TODAY FROM MY CREDIT CARD DARK WEB SEARCHES. APPARENTLY AN EMAIL FROM AMERITECH HACKED MY PHONE NUMBER AND OTHER INFORMATION. THE EMAIL ADDRESS IS 5HIS HACK CAME FROM IS : Email [email scrubbed] ĤAS AMERITECH BEEN HACKED AGAIN.
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I am able to access all websites except for my own company's I noticed a couple of days ago that I cannot access my company's website. I've had the rest of the company check and everyone else at the company can access the website without issues. I've double checked all firewalls a
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives
Questions
•
Android
Accepted Solution
Official Solution
Is there an ATT-provided app to monitor our family for safety and ensure that our kids are not on their phones when we are asleep already? Thanks
Questions
•
Device Features
Accepted Solution
Official Solution
I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple
Questions
•
Apple
Accepted Solution
Official Solution
I am getting more and more lewd texts these day. What is AT&T doing about this?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hi there! After having a lot of trouble with my internet slowing down and shutting off entirely and then turning back on again, an AT&T tech finally came to service my router. He checked the line and it seemed to be OK so he asked if I'd changed the name of my router's Network and Password - of cour
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
why is the bgw210 gateway log in advanced settings not a secure page does this mean anybody could get information from it over internet web?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Do I need to do anything to ensure my ATT modem/router is protected against the Log4J exploit that was announced in December 2021?
Questions
•
AT&T Internet Equipment