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Demanding Assistance, Unhappy AT&T Pre and Post Paid customer who has been scammed

Someone in your company who speaks English and that has a basic understanding of business ethics needs to call me as soon as possible. After dozens of attempts with your call center arguing with who knows out of some foreign call center I am now motivated to hire an attorney. HEY AT&T, mid last

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109

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Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.

In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching.  I told him what I had with T-mobile, how many lines, and what phones we had.&nb

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217

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

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64

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Unauthorized access to my email account

I just received two emails from AT&T, one saying that my email address changed and another saying that I had created a new secure mail key. I did neither of these things. These emails included a phone number to call in this event, but before I could call or jot down the number the e-mails disapp

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126

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HELP PLEASE - I HAVE BEEN SCAMMED OF MY IPHONE

Hello! I switched to ATT a couple months back and was only getting internet. When the technician was at my house installing the new internet, an In-Home expert showed up and started selling me on new stuff. I liked what she was telling me, and ended up trading in my iPhone, and buying a new one for

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151

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Salesperson made us buy an extra line we didn't need or want, falsely claiming it was part of a promotion.

I think we got scammed by a salesperson at an AT&T store early last year, and I was hoping some of you on this forum might have insights or advice on our best course of action. Back in February of last year, we went into an AT&T store to upgrade a phone, and the salesperson said that if

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74

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Device trade in

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

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148

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Another exchange scam victim

Upgraded my Iphone 13 to a 15, sent the phone back (dropped off at USPS). Time went past, received a notification and the credits started hitting my account. Not sure how that all works, I had iphone upgrade plan etc. Then around 4 weeks after, received a parcel from AT&T with a letter saying I

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401

6

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Daily Emails from AT&T

I have been getting daily e-mails from AT&T titled: "AT&T Universal Card: The Latest Scam - What You Should Know", over the past 2 weeks.  Is this a scam?  I have been deleting them.  I thought about reporting them as Spam or unsubscribing, but then I may not get my legit ema

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309

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$1 or $2 a day plans

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

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1.1K

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TRADE IN SCAM!!!

Was up for an upgrade so shopped for new phone, originally ordered iPhone 14 plus bc was with “no trade in”, selected pick up in store option bc said was in stock. Turns out that was first deception by AT&T…waited week for phone that was supposedly on the shelf to be “ready for pickup”, then got ema

Questions

2.9K

16

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Scammed by In-Home Expert. What to do next?

I am hoping to get some help resolving a bill that is way higher than promised by the in-home expert. She is not returning my calls or texts, and I have not been able to get a hold of her manager either. AT&T Support says they cannot help with the issue, as they cannot honor offers made by in-ho

Questions

548

21

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Someone sold me an iPhone that the owner later reported as stolen.

The guy told me that he had an iPhone that he could sell me.The guy told me that he had an iPhone that he could sell me.He told me that he left it cheaper for me Because it was used but literally new. He also told me that he was free from the factory. So I told him that it was okay that I bought it

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543

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International Travel Add-On: Falsely Advertised on AT&T's Website?

I checked the map (see screenshot below) and prior to traveling to Curacao, once I landed I paid for the week-long international travel add on. This map clearly shows that Curcao is included, but when I called the AT&T service team member said that it wasn't and that his map was different and th

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54

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Buy locked Iphone

Hi ! My name is Oleksii I am from Ukraine. 3 years ago i bought Iphone 11ProMax but some times later I undertood that this device was locked. I use it with r-sim but now i can't do it and my phone doesnt work. i cant buy new phone. Can you help me with Unlock ? i find it in your web-site that ex-own

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37

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Phishing

I received the following email:  is it legit or phishing? By ​

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29

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Someone has new account with hubby's number

Soooo.. our family has been with Cricket for about 7 almost 8 yrs. Same numbers. His phone has been doing weird stuff so we decided to reverse search it. There was an account opened with his number under cingular wireless. How is this possible and how do we get it fixed???? My hubby isn't tech savv

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54

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ATT Canceled my Internet without my knowledge

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

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235

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prepaid Fraud Dept

I need the prepaid fraud dept phone number, Please. :)

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67

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Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40

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105

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