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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

 • Wireless Billing

51

2

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

 • AT&T Fiber Account

80

2

0

Blocking “unknown caller” with ActiveArmor

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

Questions

 • Account Features

39

1

0

Estimated Bill from Online Shopping Cart Much Lower than Estimated Bill

I just bought a wireless plan for 1 line. I purchased the $75/mo plan (after autopay discount - Unlimited Extra) and got the iPhone SE which had $5/mo installment plan. With the estimated taxes and fees my shopping cart estimated a cost of around $84/mo. When I reviewed the account after picking up

Questions

 • Wireless Billing

38

1

0

returned device not fully functional or in good condition

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

Questions

 • Wireless Billing

31

1

0

Fixed Wireless Useless

Since the end of December my fixed wireless service has been terrible. I am experiencing 20% to 50% percent packet loss. Huge latency, right now, into the 1000s. Can't watch videos or even game. Just regular surfing websites is almost like the old dial-up days.Had a tech come out. Told me that

Questions

 • AT&T Internet Equipment

84

1

0

Nearby restaurant using customer phone number for over-sea spamming?

We  frequent a small carry-out restaurant that uses the customers phone number to identify the order for pick-up (it is call-in or on-line order only).Without fail- within a week of eating there, we start getting spam texts from overseas for phone (Edited per community guidelines)/porn etc...What ca

Questions

 • Data & Messaging Features, Internet Tethering

123

9

0

Flip 4 I've been scammed

So I have been a Samsung customer for over a decade..  however I feel as I have been scammed both by att and Samsung.   I've had the flip 4 for one month and the screen has already broken..  not too mention it's crucial my phone be able to handle multiple task at a time.  &

Questions

 • Wireless Account

41

3

0

Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

 • Account Features

36

1

Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

Questions

 • Apple

35

2

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

60

3

0

NOT Getting what I was promised

I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that

Questions

 • U-verse TV Account

436

4

0

0

Do not believe the info from agents online/in-store and stay away from AT&T

I tried to trade in my old phone and get a new phone with a new line on AT&T under the $800 trade-in promotion. I tried to place the order online 5 times, and each time they told me that the order was placed successfully and I will get the phone with a new sim. Each order got canceled with no ex

Questions

 • Account Features

54

1

0

Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

 • AT&T Fiber Account

80

1

Charged for ~$500 in international calls I did not make!

I tried explaining this to the customer service chat manager that my mother has been dealing with people from Nigeria who have hacked her phone and stolen her identity. I have even contacted the FBI about it. This is a fraud, scammer, hacker situation - however you want to call it. The rep ignored

Questions

 • Wireless Billing

33

1

0

missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

Questions

 • Wireless Account

13

1

0

Closed

IN-HOME EXPERTS

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

Questions

 • Wireless Account

25

1

0

ATT is unresponsive and illegally putting items on my credit report

on 4.10.20 I called to dispute an item that is on my credit report. I spoke with someone in collections that gave me the email address of [email scrubbed] to send my dispute to. The email bounced back as undelivered.on 4.18.20 I called for a new email was told the wait time was long and choose a ca

Questions

 • Wireless Billing

263

2

0

Fake email

I just got this e-mail a few minutes ago:   AT&T! Yahoo <[email scrubbed]>   Dear User,  We are closing all old version of Your Mail Box as from today. Tap below to get a more organized mailbox to avoid being deactivated. UPGRADE NOW TO THE NEWEST VERSION Thank You.AT&T! Yahoo----Mail Supp

Questions

 • AT&T Internet Security

113

1

0

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