In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching.  I told him what I had with T-mobile, how many lines, and what phones we had.&nb

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

Received this email today which sounds like the phishing scam mentioned in previous emails so checking to see if this one is a scam or valid request. Sender address was [email scrubbed]. Thanks so much Dear User, The Classic version of your Yahoo Mail will be replaced by our new v

Hello! I switched to ATT a couple months back and was only getting internet. When the technician was at my house installing the new internet, an In-Home expert showed up and started selling me on new stuff. I liked what she was telling me, and ended up trading in my iPhone, and buying a new one for

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

Was up for an upgrade so shopped for new phone, originally ordered iPhone 14 plus bc was with “no trade in”, selected pick up in store option bc said was in stock. Turns out that was first deception by AT&T…waited week for phone that was supposedly on the shelf to be “ready for pickup”, then got ema

AT&T not credited for my trade-in device motorola stylus 5G 256gb. I have purchased new mobile from best buy and after that i got offer on my at&t number to get credit for 800$. After that i purchased samsung galaxy ultra 512gb in tradi in offer and submitted my motorola stylus device to AT&

My phone that I traded in (iPhone 14 Pro Max) was in absolute perfect condition. Zero damage at all. Yet still was charged over $800 on my bill for what is described as “damaged”. There’s no way that it was damaged. I followed everything to a “T” and went as far cleaning the phone with a microfiber

They never give you the promotion when signing up you’ll receive a 100-200$ visa. Full of lies. If you miss your bill by a couple days they give you a fee and it keeps adding up even though there is no service to begin with. You talk to a representative about putting your account on hold since you a

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

Received an email saying old version of AT&T mailbox is closing as of today and asking me to click on UPDATE or my account will be closed. Is this a scam?

I received the following email:  is it legit or phishing? By ​

I checked the map (see screenshot below) and prior to traveling to Curacao, once I landed I paid for the week-long international travel add on. This map clearly shows that Curcao is included, but when I called the AT&T service team member said that it wasn't and that his map was different and th

The Z fold 3 and 4 has the black line of death in the middle of the inter fold screen. The customer don't know until there factory warranty run out and down the road you have a black line in between the fold that the consumer have to paid a  deductible to get it fixed for the manufacturer prob

Why am I having to block at least 3 to 6 calls a day about an auto warranty. AT&T it's time you stop these harassing calls from coming through. 205-647-7949 205-647-2810 205-647-1609 205-647-7393 205-647-7269 205-647-7949 205-255-1031 205-587-3097 631-776-4280 205-589-7209 205-273-

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

I need to speak with someone. Someone has used my account to open numerous phone lines, purchase multiple devices, and had changed the address on the account.  I DO NOT need  the number for the fraud department. I have called over 100 times and can not get a human on the line.  I hav

I got an email and phone call from this email address: [email scrubbed] about an account that was closed 10 years ago. The caller knew my maiden name and addressed me by that name since that was the name on the account. Again, this account is 10 years old. Thanks for your help!