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20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

114

1

0

AT&T customer service agent falsely sold me the phone (Buy one get one) - AT&T accepted their mistake but does not give me the due credit

I've been a AT&T customer for the past 15 years. In Aug 2018 I got a iPhone 8+ phone (buy one-get one). Only after doubling ensuring that I was eligible I accepted the offer. I have been calling AT&T customer service agents for the past 5-6 months to get this resolved but all my attempts have been

Questions

 • Wireless Billing

125

1

0

I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

49

8

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

 • Wireless Account

48

2

0

Received Blacklisted phone? Any idea how to fix?

Hello I got an iphone 11 pro max recently and it would not let me put my number on it and i soon learned the imei is black listed how can i fix this? Is it fixable or did i get scammed?

Questions

 • Apple

58

1

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

90

0

0

Closed

October Bill is $407!!!

Dear At&t, it is just not acceptable to charge ke with $407 from october bill! My plan is unlimited bundle, and I am always paying on time! I dont know where do you get this $407 from charging me, i rarely use the unlimited call and unlimited text! I dont call overseas! I dont use the plan excep

Questions

 • Wireless Billing

20

1

0

Do not believe the info from agents online/in-store and stay away from AT&T

I tried to trade in my old phone and get a new phone with a new line on AT&T under the $800 trade-in promotion. I tried to place the order online 5 times, and each time they told me that the order was placed successfully and I will get the phone with a new sim. Each order got canceled with no ex

Questions

 • Account Features

54

1

0

Truth or lies? 2 reps, 2 answers....

So I get on chat to finally upgrade to a smartphone from old Nationwide plan. I spent 45 mins btwn 2 reps & can't figure out if there is any truth to either claim. Andrew (Rep 1)Rep 1= Andrew, offers me 3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax. I ask

Questions

 • Wireless Account

194

7

0

0

Why is AT&T Scamming customers? Federal Trade Commission Contacted-

I was told that my reconnect fee would be refunded because I was never told about the $35 charge.  Today, I after contacting for the third time because the charge hadn't been removed I was told by an AT&T agent that Reconnect Fees aren't waived. I have contacted the Federal Trade Commission to infor

Questions

 • AT&T Internet Account

145

1

0

0

I was promised a $200 reward card for starting service. I then entered the code on the reward site, and it states "reward disqualified".

Dear Wendy Swan,Congratulations! Your recent purchase of AT&T servicequalifies you for a AT&T Visa® Reward Card*.It’s easy and quick to claim your reward online.Just follow these steps: I did so, and the reward has been "disqualified" FOR NO REASON. I will PROMPTLY disconnect service as

Questions

 • AT&T Fiber Account

274

0

0

Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

 • AT&T Fiber Account

80

1

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

51

0

0

AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

 • Wireless Billing

104

4

0

Dallas door to door, re:fiber

Hello! Does anyone know if AT&T has people going door to door telling people their fiber has been updated and they should switch their box off and on to get faster service? We had 2 guys in our neighborhood yesterday knocking on doors . They did not look professional, had no business card, no AT

Questions

 • AT&T Fiber Account

44

0

0

Blocking “unknown caller” with ActiveArmor

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

Questions

 • Account Features

39

1

0

Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

 • Account Features

36

1

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

 • Wireless Billing

51

2

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

returned device not fully functional or in good condition

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

Questions

 • Wireless Billing

31

1

0

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