Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Name used to register new number

I received a phone call this morning, the caller claimed to be AT&T employee and gave me his information (Mark, employee ID: 915646) They claimed that a new number 626 757 9359 was registered under my name on Mar 1, 2023, and it was then used to send scams. What was concerning is that they k

Questions

785

10

0

Accepted Solution

Official Solution

Final Reminder - Update AT&T Pro-Mail Now

I have been receiving emails such as the one below that tells me to update AT&T Yahoo Mail or my account may be closed. Each email has been sent from some random email address and provides a link to use to update my account.  Based on the random email addresses and sometimes different link

Questions

4.9K

5

0

Accepted Solution

Official Solution

Questionable Emails re: AT&T Yahoo Mail

We have been receiving emails which we are suspicious of. We believe these are scams that are intended to scare us into taking actions that will be detrimental to us,  so we have not followed the directions in the e-mails.   There are two types that we've received recently. 1.  Th

Questions

1K

4

Accepted Solution

Official Solution

How to redial second to last number called?

How to redial second to last number called? Mother with dementia called wrong number, gave them all sorts of personal information, and I need to figure out what number she called.

Questions

886

9

0

Accepted Solution

Official Solution

Closed

Illegal billing on low income Access accounts

About a year & 4 months ago I signed up for your low income program. I paid a year in advance. I never received a bill within this year nothing no emails no letters nothing. Then about two to 3 months ago my service was disconnected. Once again no emails no letters nothing. I have a mental disabilit

Questions

1.8K

6

Accepted Solution

Official Solution

Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message. Why is this happening? I never initiated a PIN code request for login.    AT&T Free Msg: Please use this single-use PIN to complete

Questions

57.7K

18

0

Accepted Solution

Official Solution

Unwanted texts from mms.cricketwireless.net

I posted my phone number in a "for sale" ad on craigslist. Got a spam/scam text from 1410100XXX. Fine - I can block one number and move on.   BUT, somehow the scammer messaged many people the same thing, and now I am receiving all the replies to the scammer's original message, all from different 141

Questions

18.3K

28

Accepted Solution

Official Solution

Closed

Family signed up with ATT through a door rep? is this valid or should I switch to ATT via In-Store or Online

So some guys claiming to work for ATT came by and offered us a ATT deal because "ATT was buying Verizon towers and offering deals for switching for those who are noncustomers and those with atleast ATT Fiber" and got one of my family members to to sign everyone up for it. Other forums told me that

Questions

1K

19

0

Accepted Solution

Official Solution

ATT IS SCAM

I got an iPhone 14 pro with them and trade in my iPhone 11 pro. They split both into 36 installments, the problem is that the ATT sign where I live is the worst, at my place is SOS almost the entire day. To port out you need to pay off the phone, but then you lose all the trade in remaining instal

Questions

1.6K

12

0

Accepted Solution

Official Solution

Closed

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

12.4K

17

Accepted Solution

Official Solution

HATE TEXT from unknown AT&T Cell # @mms.att.net

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

Questions

619

2

0

Accepted Solution

Official Solution

Prreqcroab.icu continues to pop up as blocked from different devices on our network

Hi, I looked this site up and it shows as a high risk/scam/low trust level site but no one is consciously going ther. Is there some hacking attempt going on? AT&T Smart Manager blocks the outbound attempts thankfully but how can I ban this entirely? Or find out what’s causing this? I no

Questions

7.8K

32

Accepted Solution

AT&T won't let me cancel my service.

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

Questions

102

2

Accepted Solution

How to contact someone in the US.

How can I contact someone from AT&T from the USA that can help with billing issues due to fraud after the fraud department supposedly fixed the problem but now more is wrong? I seriously think I will not be with AT&T much longer, especially if this can not be handled by today.  I've ca

Questions

48

5

0

Accepted Solution

can ActiveArmor enforce a two-digit challenge question or similar CAPTCHA technology?

I am investigating cell phone anti-SPAM solutions, and am wondering if ATT ActiveArmor supports any kind of CAPTCHA technology? For instance some anti-SPAM software allows me to add my contacts to a whitelist.  If a legitimate call comes in from an unknown number, the caller is challenged t

Questions

39

1

0

Accepted Solution

Carrier unlock

Hi. I’m from Ukraine. I bought iPhone 12 Pro Max from unofficial local seller like EBay because we don’t official Apple Store in my country. Seller said that it is neverlock but it is locked to carrier AT&T. I tried to unlock it online but it says I can’t do it because of payments. Phone is

Questions

49

5

0

Accepted Solution

The Scam just continues... anyone else having problems with their "trade in credits" SCAM!!! do not switch to ATT stay with your line

so quick background, i turned in 3 samsung note 10 + back in may.... after a few months, i only received credit on one of the lines. i called att and they had advised me that they only received 1 phone and could not track the other 2.. luckily(or so i thought), i have the tracking labels and i hav

Questions

71

3

0

Accepted Solution

Closed

Random text

Hi. I randomly got this random text. I clicked on it. But did not click on the pic or links. What should I do?

Questions

59

5

0

Accepted Solution

Never got phone, never got a refund

In 2018, I bought an iPhone 8 Plus 64GB Rose Gold, Paid the $699.99 in FULL. Phone showed delivered, but it was never delivered. I contacted AT&T and they opened a case. I eventually got an email saying they got the phone returned back to them, and still had the audacity to not only tell me I wa

Questions

39

3

0

Accepted Solution

Can I change from a business to a personal plan

On Thursday Oct 30 2023, I went to start an at&t phone plan but, the manager GARRETT L. at: (Edited to remove personal information), Savage, MN put me on a plan I did not agree to. I finished serving a deployment (currently have my dd214 for proof as well as my original orders) and he put me on

Questions

51

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.