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Data usage Scam

My husband and I are on an older plan. First, there was an attempt to force us to change plans by increasing our payments. Now it appears they are claiming we use more of our data than is feasible. My husband and I have taken to turning off our cellular and roaming and yet miraculously data is still

Questions

 • Apple

1K

17

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Contact #’s Changed By??

I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed.  Some of my texts to people were getting rejec

Questions

 • Apple

46

1

0

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AT&T email - "Restore and Upgrade"

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co

Questions

 • AT&T Internet Security

95

1

0

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Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

 • Account & Usage

143

3

0

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Email regarding upgrades

I keep getting emails regarding ATT & Yahoo needing to upgrade my email? Is this a legitimate concern and should I click on the link to upgrade my email?

Questions

 • AT&T Mail Login & Security

77

1

0

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Are you selling MacBook or other things with a big offer?

I'm from sri lanka. There is a website called ikman.lk which we can create adds to sell something on sri lanka. Yesterday I saw a add which is selling a MacBook with an unbelievable offer. I messaged with that seller. He said he is at&t seller man and sent some photos of your company too. Is the

Questions

 • Other Phones & Devices

80

2

0

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Cell rings, caller ID shows my cell # and recording says it is AT&T Security and asks for ss#

On Wed. 6/22/16 my brother called me about something that happened with his cell phone (that is on my account). He said it rang at abut 9:20pm and caller ID showed his number - he answered and heard somethinig along the lines of "this is AT&T Security and the account is flagged we need last four

Questions

 • Wireless Account

64.9K

27

0

0

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International Call Scam & Spurious AT&T Fees

I've been getting a ton of missed calls from various countries overnight for about the last month and a half. These are numbers in the '+111 1 11 11 11 11' format listed as coming from places like Morocco, Haiti, Serbia, etc. Apparently, it's a scam that involves the scammer calling from another cou

Questions

 • Wireless Billing

5.1K

3

0

0

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Closed

Direct TV SCAM

I received a very professional sounding call from AT&T Direct TV offering me half off of my Direct TV monthly bill. I returned the call to 866-787-0107 and again a very professional voice led me to an "agent" with an eastern accent who processed my request. Looking back on it, the professional v

Questions

 • Watching U-verse TV

1.4K

1

0

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fraud account under my SSN and email

Someone opened an account under my email address, SSN, and a previous mailing address I resided at. They used a different last name from mine though. This person tried to open a wireless account and purchase an iphone 14. I received an order number, but I cant see the account number in the ATT email

Questions

 • Wireless Account

139

4

0

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DirecTV Job Scam?

I got a text from a guy that he identified himself is HR Manager of DirecTV. He told me that I got into an interview through Wire App. I did the interview and got a phone call on the next day from them to inform me that I got hired. He transferred me to a team leader and she told me to buy an iPhone

Questions

 • Community lounge

689

10

0

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Scam? Call "from AT&T" asking for SS#

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded

Questions

 • Wireless Account

129.9K

85

0

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Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

Questions

 • AT&T Fiber Ordering

6.6K

11

0

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Is upgrade to fiber internet mandatory?

I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading. Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade.  So is

Questions

 • AT&T Fiber Ordering

393

5

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

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Official Solution

Closed

Illegal billing on low income Access accounts

About a year & 4 months ago I signed up for your low income program. I paid a year in advance. I never received a bill within this year nothing no emails no letters nothing. Then about two to 3 months ago my service was disconnected. Once again no emails no letters nothing. I have a mental disabilit

Questions

 • AT&T Internet Account

1.7K

6

Accepted Solution

Official Solution

fake internet speed advertised

Hi-so today I called AT&T to upgrade our grandfathered u-verse plan, basic 6, to upgrade to the advertised 50 mbps internet as basic 6 was just starting to fall out of favor. I would get anything higher than 50 mbps, but thats the only thing there. So i called and asked to upgrade to 50, but they cl

Questions

 • AT&T Internet Plans

356

2

0

0

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Ringtone for Caller Protect or Nomorobo identified calls

Has anyone created a contact or other scheme to have a special ringtone for junk calls identified by Call Protect and/or Nomorobo? Each has a special line (ID?) for identified spam calls (Nomorobo has Robocaller and Neighbor spoofing labels for instance). This is for an AT&T iPhone with iOS 13.6

Questions

 • Tones, Games, Videos, More...

96

2

0

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Official Solution

Any way to get help while travelling abroad?

Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in.  They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam

Questions

 • Wireless Billing

145

4

0

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Official Solution

I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

348

9

0

0

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