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Customer Service Scam

I signed up for business renewal... locked and in for the original renewal but now they won't honor it. I even received an email regarding renewal from their team. After 2 month, I was charged a high month to month bill. I called their customer support line and talked to several agents which all sa

Questions

 • AT&T Phone Account

51

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

95

1

0

Truth or lies? 2 reps, 2 answers....

So I get on chat to finally upgrade to a smartphone from old Nationwide plan. I spent 45 mins btwn 2 reps & can't figure out if there is any truth to either claim. Andrew (Rep 1)Rep 1= Andrew, offers me 3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax. I ask

Questions

 • Wireless Account

194

7

0

0

Being charged for Damaged phone that was sent in perfect condition using your Return kit and USPS label

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

Questions

 • Wireless Billing

26

1

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

51

0

0

Password lockout, ongoing problem

Care code 205, to many unsuccessful login attempts. Been getting this for weeks now. Are they going to get this fixed? I'm running out of passwords!

Questions

 • AT&T Mail Login & Security

41

0

0

Trade in/Upgrade with great caution, ATT deceiving tactics

I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,

Questions

 • Apple

63

1

ATT REWARDS CARD FRAUD

We recently setup ATT internet services at our new APT here in Central Texas. After about a month my wife was receiving calls from an ATT Rewards member agent asking if she received her card. This person was very persistent and the same agent every other day to the point where my wife was like omg,

Questions

 • AT&T Internet Features

204

4

0

Internet installation fee waiver scam

Just did the stupid move to switch to AT&T Internet, being lured in by the sales representative with all kind of freebeis, among which the waiver of the installation fee of $99. Internet was installed, then a week later I get the explanation of future charges and the installation fee is back. I call

Questions

 • AT&T Fiber Account

347

1

0

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

445

4

0

Closed

Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Questions

 • Wireless Billing

140

22

0

Closed

Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

Questions

 • Wireless Account

35

1

0

Dallas door to door, re:fiber

Hello! Does anyone know if AT&T has people going door to door telling people their fiber has been updated and they should switch their box off and on to get faster service? We had 2 guys in our neighborhood yesterday knocking on doors . They did not look professional, had no business card, no AT

Questions

 • AT&T Fiber Account

44

0

0

AT&T - Con Artist that don't honor BOGO iPhone 7 deals

The jouney that I've gone through regarding this BOGO deal spans five months.   When I first called in to AT&T, I was going to cancel my service and swith to Sprint. I had already gone to the Sprint store and they offered me some good deals that I did not want to pass up. However, being a reasonable

Questions

 • Wireless Account

930

30

0

0

AT&T Internet 300 Free Gateway for Online Orders - Holidays Offer

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

Questions

 • AT&T Fiber Ordering

54

1

0

BJ'S ATT iPhone 11 on us -& 250 dollar gift card offer fraud

I met the ATT sales person in BJs store in Exton,PA on January 1st week. The offer was iPhone 11 on us with eligible iPhone trade. I took 4 lines , 3 iPhone 11's & 1 11 pro . I sent the eligible phones to ATT. I received the gift cards.   It's been almost 2 months since I opened up a case with ATT.

Questions

 • Wireless Billing

881

14

0

ATT Locked My Account & Number

On Friday I decided to get the new iPhone 14 Pro with best buy because I have total tech and it's cheaper to buy ur iPhone from Best Buy instead of ATT etc. I also ported my number to ATT using the best buy website.(worst mistake ever). So I got the Phone on Monday night (Sept 19th) & went insid

Questions

 • Wireless Account

123

5

0

Bad for Small Businesses - DON'T DO BUSINESS HERE EVER AGAIN

I went to the AT&T store near me yesterday to set up a business account. My priority was to get the Netgear Nighthawk 5g pro for my food truck and the wireless plan that came with it plus brought my own phone number to set up the new business phone plan. The guy at the store set me up with everythin

Questions

 • Wireless Account

194

3

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

133

1

0

AT&T escalation team please help!! Reward card never received! Nobody can help me!

I was CONVINCED by an AT&T sales representative to sign up for the bundle of AT&T U-verse and Internet (12 month agreement) with the promise of receiving $250 in reward cards after a short 6 weeks. I had my services installed on January 22nd, 2018. After not receiving my reward cards for months, I c

Questions

 • U-verse TV Account

206

1

0

0

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