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Samsung TV/BluRay/Device not Connecting to Internet

What do you do if you are having issues with your Samsung Device Apps not being able to connect to the internet?

Questions

 • AT&T Internet Equipment

29.8K

1

0

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Work for the federal government, how do I get discount

I work for the post office how do I get discount, where do I go to put in code

Questions

 • Android

1.9K

1

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

 • Phones, Tablets & Devices

128

4

0

Accepted Solution

Official Solution

Emergency alert (exercise) - AT&T WEA Test

I keep getting these Emergency Alerts popping up on my phone. I have opted out of all emergency alerts on my phone (unfortunately I can't shut off presidential alerts). I have contacted AT&T several times about this and they assure me that all Emergency Alerts have been blocked on their end. But

Questions

 • Android

1.4K

1

0

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How long to be verified

I placed an order yesterday at 513 and sent over id like the link said. I chatted with someone today online that said looks like it’s being processed. I was hoping to have this Friday. Estimated ship date was 11-9/11-10 with delivery of 11-10 or 11-11. Usually when I order it’s fine in a day and rec

Questions

 • Phone & Device Upgrades

115

1

Accepted Solution

Official Solution

Why do I keep getting included in unwanted group texts with people I don't know?

I keep getting included in group texts with people I don't know and they don't know me or each other. We don't know where these texts are coming from but it appears it's from an email.  These texts have been blowing up my phone for the last week.  How do I stop this??

Questions

 • Samsung

832

4

0

Accepted Solution

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Mobile Security app battery drain

Until recently by Samsung S9 would last all day on a charge; now the battery is down to 15% be late afternoon. In Device Help - Battery the AT&T ActiveAmor Mobile Security App uses 25% of the battery usage.  Should I remove the app?

Questions

 • Samsung

896

1

0

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Replacement return label for upgrade

My friend who was helping me with cleaning my apartment, accidentally threw the return shipping label out with the refuse. I need to reprint the return label and the returns agreement form.

Questions

 • Wireless Account

68

1

0

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Official Solution

MMS not working

I am unable to send and receive MMS messages. I ha e checked my network settings, messaging settings etc. I have powered phone off and on, updated apps ect. Nothing is fixing this. I have a S20 Note Ultra. Please help!

Questions

 • Samsung

2.2K

2

0

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Any tips, tricks, or good advice for lowering the cost of the fold 3?

I am really wanting a Galaxy Fold 3 & will be upgrading from an S20 5G.  I would like to get the price as low as possible so if you have any suggestions I would really appreciate you sharing.

Questions

 • Samsung

78

3

0

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Does Visual Voicemail transcription work on any AT&T androids now?

I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be abl

Questions

 • Android

2.2K

20

0

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Is there actually someone at ATT that can help?

I need to have the phone number on my profile changed as it is not mine, it is my spouses. The same number shows up on both mine and my spouses profile and I need to change it so I can use the SyncMyNumber function.  I have talked to literally 8 people and not one of them can actually help me.

Questions

 • Wireless Account

134

5

0

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How Do I Activate My Unlocked Samsung S21 5+?

My now ex-boyfriend got me an unlocked Samsung Galaxy S21 5G+ for Christmas, and I put an AT&T Sim card in it and cannot get it to activate.

Questions

 • Samsung

37

1

0

Accepted Solution

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Not receiving texts

I’m not receiving texts on my iPhone from my parents Samsung phones. They are able to call me, but they’re texts are not coming through. What’s going on??

Questions

 • Samsung

673

7

0

Accepted Solution

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I need to unlock my phone

I need to unlock my phone in order to put in another sim card. I'm sending a request to unlock but it says that i need to wait for my service be active for 60 days before i make the request. Is there any other way to unlock it instead of waiting ?

Questions

 • Samsung

117

2

0

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Blacklisted Samsung phone

So there's this random phone I found quite a bit ago and decided to try and turn it on for once and it started up with the recovery mode screen and I factory reset it, after it finishes resetting it starts up as like a new phone then it says to sign in with the PIN Which I obviously don't know since

Questions

 • Samsung

530

2

0

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Official Solution

How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

94

1

Accepted Solution

Official Solution

7726 not working

I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.

Questions

 • Device Features

1.3K

1

0

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Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

Questions

 • Android

8.7K

8

0

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How do I disable 5g on my S21?

Title pretty much says it all. I had dial up through ATT for 8 years. Anytime I enter an area with 5g my phone becomes completely inoperable, with speeds and latency worse than dial up. Not a single app that requires mobile data works. Including email, banking, and internet.  I'm not

Questions

 • Samsung

2.6K

6

0

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