I received the Pie update this morning but the adaptive battery functionality seems to be missing.  Is anyone seeing this function on an S9? Did AT&T or Samsung decide not to implement this at this time? I didn't see any press to that effect.

Hi - just bought an unlocked S9+. It's all set up with everything working except voicemail. The Visual Voicemail app "is not compatible with this device."When will visual voicemail be available for the S9+

I hadn't been using my Galaxy S9+ for the past few months because of a bug I was waiting to be fixed.  It was powered off the whole time and I was using my old iPhone 6S in its place.  Yesterday, I powered on the S9+, factory reset it, and then checked for updates.  The phone does not detect any ava

Just purchased a new Galaxy S9 and transferred all of my info from my old S8 phone using Smart Switch. I went to the settings to Check for Updates, and it said an update was available, but it got perpetually stuck trying to update it resulting in frequent notification interruptions saying software

My dad had bought my s9 from Best Buy and had taken my sim card (from my previous broken phone) & the phone to an AT&T store to be reactivated on the family plan. I was really looking forward to using the advanced messaging feature that my sister (s9) and dad (s9+) both have. However they both bough

Hi, was wondering if anyone had any updates on when the Samsung Galaxy S9 Active is finally going to be released. We had updates on it 2 months ago and that was about it. They've been talking about it and possible releases as far back as March I think. I'm hoping they release it this month sometime.

I purchased 2 new S9+ phones and new service.  After three days I discovered one phone would not receive SMS photos from the other phone.  Only 60% of the photos would be received and the other 40% would be received as a grey box.  This had been occurring for almost 60 days with my calling to suppor

A little over a month ago I upgraded my phone to the S9 and bought the insurance for the phone. This past weekend, I dropped my phone and tried to submit a claim. Apparently, the sales agent added the insurance onto my wife's phone which is 16 months in. Because the sales agent added the insurance p

I have had issues with receiving photos/images via messaging/SMS/MMS since day one (03/30/18)  I have been calling customer service and ATT ProTech weekly and daily since 4/15/18. ATT blames Samsung and Samsung blames ATT.Meanwhile I am passed from ATT person to person and Samsung person to person. 

I'm planning to switch from a Galaxy Note 3 to an S8 or S9 (likely an S8 active, but I still haven't really decided yet). Will I need a new SIM card, or can I just switch them from the old Note to the new S8/9?

Following today's (2/3/2019) ATT system update on my S9, Visual Voicemail displays the wrong images against the list of voicemail messages. I disabled the VV app, then restarted the device, yet the images were still incorrect. It required a manual update to correct the images. There is still somethi

I recently purchased and received my brand new Samsung S9+. I purchased the phone from Samsung's website, but chose the AT&T option for the carrier. I immediately went to the unlock site as the phone is 100% paid off and it kept saying "Looks like the IMEI number you entered doesn’t match an AT&T de

Hey everybody, so just wondering when the patch will be pushed?  Verizon has already received theirs. Since its already March and all.. if anyone has an ETA, let me know!  Thanks

i've recently updated my S9 to android pie + one UI 1.when i swipe up (new navigation bar) to recent apps, in horizontal view it always...go in to recent apps tab view -> wait awhile then switch to vertical view..which is very delaying + slowing down the movement and annoying...like when im at

I haven't received an update. And What if my phone is unlocked, but it's AT&T phone. Can I still receive an update? And the phone located overseas and using different sim card. Can it still receive an update?Thank you

Purchased an unlocked S9. Data works fine on ATT and my phone has successfully downloaded all updates. As soon as I place a call the LTE logo disappears and it is replaced with an 'H' or 'H+'. When I hold the phone to my ear I can barely hear the person on the other end but they can hear me fine. Od

Yesterday I purchased a Samsung Galaxy S9+.  In setting the new phone up, I looked for the Samsung Game Launcher app, which is enabled on Galaxy devices by going to Settings->Advanced Features->Games, as shown Samsung's instructions.  The "Games" option in the Advanced Features menu is missing.  Whe

When will the Galaxy S9 receive the Android 9.0 Pie update? I would like to beta the One UI feature.

This just started about a month ago. I can receive, but sending results in "FAIL!"No more than five people in any of these groups.I have tried adding each person individually and responding that way.I made an appt with the store and the employee didn't have a clue.I called tech support they told me