
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
i want to know how report about identity theft about at&t account?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
The walls in my home block a wireless connection between the BGW 320 gateway and devices. Fortunately, I have CAT6 wiring the ends of my home where WiFi connection is spotty so I can add wired extenders. I do have 4-5 year old Netgear Orbi, which I was planning to use instead of the AT&T
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
My public ip address has changed at least 3 times in the past week. Since we're working from home, my company is trying to whitelist/safelist our public ip addresses for a staging site for via wordpress. But they're constantly having to update the public ip address. This is frustrating. This address
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
The modem/router is not 100% anymore and as a result I'm losing internet connectivity. Comes and goes. My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix. More like a monthly rental fee on the replacement. I don't want to have to
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I need to separate part of my network from accessing the other part. I just switched to AT&T (previously on Spectrum). My setup was modem -> gigabyte wired router -> switch -> linksys router. And this worked plug-and-play with no system changes. The devices and network on the linksys
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
We installed a Netgear Mesh Wifi System today, with ATT Fiber internet and voice in the house. In other parts of these forums, I found instructions on how to put the ATT router on IP Passthrough, etc: https://forums.att.com/conversations/att-fiber-equipment/set-up-netgear-router-with-att-fiber/5e5be
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
What Netgear WiFi modem routers work with AT&T Fiber internet?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have ATT fiber 1000 but the gateway wifi doesn't reach upstairs very well. I have a TPLInk upstairs connected to the gateway through an ethernet cable to spread wifi upstairs. However, the ATT Gateway router has a different wifi name than the TPLink Router, so devices that need to communicate on t
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have spent 3 hours nailing down what my problem is but cannot seem to solve it. I have an Epson Workforce 4640 printer and use an AT&T ARRIS BGW210-700 Router to create my home WiFi network. There is no issue with my wireless except with printing to the Epson. Two years ago I
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have an older electronic device (Roomba i3) that will ONLY connect via 2.4 GHz, not 5.0 GHz. I have not been able to "talk" with this device since "upgrading" to AT&T Fiber with the new BGW320 (green) gateway. Is there a way to make a separate "guest" network that would only use the 2.4
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I received a new BSW210-700 router to replace my previous one. How do I change the name and password of the new router to the ones we used on the original router? In the directions it says if I make any changes I have to "ensure that identical changes are made to both radios; otherwise
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am trying to set the modem/router provided by AT&T to IP passthrough so that my mesh system can forward ports (see image below). I have also turned off the WiFi network created by the BGW320-500 router. However, when I access TP-Link's configuration page, I still see an internet IP Address whe
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I just upgraded to AT&T Fiber 300 Internet from DSL 50. They replaced my BGW210-700 router which always worked fine with a BGW320-500 router. The router has a Blue Port which is 5G. I asked the AT&T guy who installed it if I could connect any device with a 1G ethernet adapter to it and he
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
People say it's a lot like the 2Wire 3600, but the menus don't look the same to me. I Happily follow instructions with screenshots. My local tech geek is not able to handle this for some reason... Help?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Sorry if this is a long description; with any luck, people here enjoy reading such things and solving problems. I have my gateway in my basement. I have a wired receiver for the basement TV, and I don’t seem to have any issues here. I also have a WAP directly connected to the gateway, and this i
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
How do I connect to the cloud to manage my account??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have 1G Fiber (Houston). My equipment is: Pace 5268AC AirTiesW 4971 x3 (2 upstairs and 1 downstairs)--leased for $5/mo I still have drop/dead zones and frequent drops of wifi, particularly upstairs. I have older 4921 extenders, but i am told that i cannot mix and match extenders.
Questions
•
AT&T Fiber Equipment