What's the process for returning an AT&T Wifi Extender?

We just had our router/modem replaced to the BGW210. When my daughter spoke with the ATT rep, she was under the impression we should NEVER unplug the unit. Is this correct?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

I have ATT Fiber. My ATT Fiber Gateway is configured to use IP Pass-through. When I first connect to the "ATT Home Manager" app I see a green checkbox that tells me the system is "Online and secure". Under "App Preferences" the "Activate Security" setting is "on". I do not use the ATT WiFi (it

I recently had the 1GB internet service installed.  I have an office in the back of my house that has a hardwired connection.  My problem is with the WiFi coming off of the Fiber modem.  The speeds test just fine.  The problem is there are constant pauses on all WiFi devices.  Web pages pauses up to

I just got ATT fiber installed to the BGW320-500 Gateway. I'm wondering if there is an advantage in using my ASUS RT-AX58U for the wireless connections. Also if I use the passthrough method, should I connect the ethernet clients to to BGW320 or to the ASUS router? Thanks

I recently had ATT fiber internet installed. I now have a BGW320-505 modem/router.  I’m trying to turn off the wifi so I can connect my orbi.  I followed JefferMC instructions from this forum.  I set the Home SSID and Guest SSID Enable to off.  When I try to save these settings

I have a Netgear R7000 I would like to use in addition to the router in the BGW320-505. I want to be able to use the R7000 as a separate network (not an access point) as I have configured the R7000 for a VPN. I assume I would configure this router as an IP passthrough.  Is my desired configura

I have a BGW 700-210 that I've connected my personal router to via Ethernet. I went into the BGW's settings page and turned off the wifi radios, but they're still broadcasting and devices can still connect to the AT&T network. I talked (way too long) with support and they claimed I need to disco

I have AT&T U-Verse with an ARRIS NVG589 and I know I need to go to the router IP address then Firewall-> NAT/Gaming and add PSN & PS4 IP to the device list. My concern is that it pops up the warning "The change you are attempting to make may cause AT&T U-verse TV to stop working properly." My conce

How do I get the Visio TV built in apps to work? I have a strong Wi-Fi signal on the TV, but they won't boot up, keeps saying it's disconnected from the network.  Also tried it with Ethernet, same thing happened.

I want to use a NetdumaR2 Gaming Router instead of my current Nokia BGW320-505. How do I make this happen?  

I am looking for the set-up instructions. I know I need to enable bypass mode and then turn off wireless on the Arris BGW210 to avoid interference. I am looking for step by step instructions before I waste hours trying to configure this myself. Thank you in advance!

I was subject to a phishing attack and let a scammer into my computer. I don't know if my router has malware but I want to reset as a precaution.

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

We just had a BGW320-500 installed and I want to be able to use my Netgear router. I am not sure what I need to do to be able to use it. On a side note both pieces of equipment are using 192.168.1.254. Right now that is pointing to the BGW320 which means that I am unable to access the admin screens

I would like to setup a another network that my secondary router would be connected to. I understand that support would be limited to the Arris modem/router which is ok. I should be able to configure the secondary router on my own. I've looked through a lot of documentation not to mention videos, ho

I have an AT&T provided device. It's been a workhorse.  However recently when I use a VPN for work I am starting to see some instability in the connection during the day.   Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m

I have bought new IP cameras and it only accepts 2.4G Wi-Fi, how can I connect them to my Arris 5G router?

I scheduled an installer to come out and hook up new AT&T fiber optic 1G internet. I do not have a previous fiber install, so he would have had to lay the outside wire on the grass, and have someone bury it later.  that part was ok. Inside the house, however, he told me the modem can only