Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance
Selected Relevance

Accepted Solution

AT&T Router sent to wrong address

My AT&T router has been sent to my service address, and not the shipping address which I had mentioned while ordering the device. Currently no one is living at the address where the device is delivered, and the UPS tracking already mentions that the equipment has been delivered at the doorstep.

Questions

705

3

Accepted Solution

Does the AT&T have router/gateways that support POE?

I have AP that are POE and I need to know if AT&T have devices that will support them

Questions

113

1

0

Accepted Solution

Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

Questions

4.3K

8

0

Accepted Solution

PACE 5268AC Wired Ethernet Ports Stopped Working

My router that I have had for years recently stopped recognizing hardwired connections. I changed ethernet cables and ports, but no change.  In the LAN Wired Interfaces tab in the router, it shows the State: Down for all ports.  The Ethernet light is not on.  The wireless works, but

Questions

275

4

0

Accepted Solution

Does AT&T have a modem/Router with Fiber output instead of ethernet cables?

We have fiber internet and the default router that AT&T provides only has an ethernet cable for output connections. I just recently configured a pfsense micro PC with an 2x SFP+ connections. I want to do a passthrough connection from the AT&T modem to my pfSense micro PC using fiber. 

Questions

155

8

0

Accepted Solution

AT&T Fiber - Expanding Ethernet Through The Whole House

I'm really happy with my AT&T Fiber internet account and performance right now. WiFi works great in all rooms and on all devices and TVs. I'm considering making a change to my house network, and I want to have internet in all rooms using Ethernet. I have a network closet where everything comes i

Questions

214

8

0

Accepted Solution

Connection Issues; New DSL Modem

A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,

Questions

60

3

0

Accepted Solution

BGW320 Received Power Display Bug?

BGW320-500 running 4.25.4. Service is running well with no issues. Is there a display bug for the received optical power under Broadband>FiberStatus?  My BGW320 is reporting 0.87 (see below) or -41 dBm per the Rx Power explanation on the right of that page. I'm on XG-PON service.  AFA

Questions

119

9

0

Accepted Solution

connect another router to Arris BGW210-700

Hi guys, I'm supporting this customer, her service bundle includes an Arris BGW210-700 and an AT&T Wireless Internet MF279, it looks to me that these routers are backing up each other in case either one fails. So I plugged our TP-Link Archer A6 (Vietnam model) to her Arris router and successfull

Questions

873

3

0

Accepted Solution

What are the specs on a new data cable?

My dog chewed my green cable on half. what are the specs for this cable so I can replace it? im running a BGW210.

Questions

41

2

0

Accepted Solution

Difference Between Network to Router & Router to PC

This is the result of my speed test after upgrading from copper to fiber optic 1000. As you can see, the internet speed to my router/gateway is as advertised, over 1000 mbps.  But the speed from the router to my computer, an Acer Aspire PC, is only about 300.  The technician who did the i

Questions

97

8

0

Accepted Solution

DVR not recording

DVR is not recording any shows whatsoever...Called Tech Support but they are unable to help because of a personal router...Here is the setup ATT Modem Motorola NVG589 (doing DHCP, 192.168.1 segment) > Netgear R7000 (doing DHCP, 10.0.0 segment) > ATT DVR (IP Address = 10.0.0.XX, Default Gateway = 10.

Questions

1.8K

14

0

0

Accepted Solution

DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

1.7K

5

0

Accepted Solution

BGW320-500 Port forwarding issue

When I try to add more than 4-5 port forwarding entries, the "Needed by Device" drop-down box does not populate and says "No Devices Found". If I remove all but 2 entries, the drop-down box is populated again. I thought it was a bad gateway so ATT sent me a new one and the new one is doing the same

Questions

124

6

0

Accepted Solution

AT&T Fibre 1000 and MOCA Extenders

Poor Wi-Fi whit home construction type.

Questions

1.2K

9

0

Accepted Solution

ASUS ZenWifi ET12 with ATT Fiber upgrade not going well

I'm trying to improve my internet speed and reach by upgrading my router with the ASUS Wireless ZenWifi ET12 Mesh system. I currently have ATT Fiber with a 2 GIG connection but I'm mostly in the 150-250 Mbps range.  I have done the following and have got an internet connection but the speeds a

Questions

44

23

0

Accepted Solution

Can I add an Ethernet switch to my wall cable that is hardwired to the gateway?

I just upgraded from the router/gateway I used to used in my office to the newer AT&T 2G gateway which was installed in my garage next to where the main fiber line comes in. The office’s wall Ethernet comes down into the garage and is connected to the gateway itself. My question is, is it possib

Questions

195

3

0

Accepted Solution

Firewall failover cluster behind BGW320-500 with Static /29

I can't seem to find a way to pass our static IP block through the RG to our redundant firewalls which each need to have their own address and 2 that they share between them for failover. I am not able to get inbound traffic such as VPN to pass to the firewall. I have tried passthrough with manual I

Questions

34

3

0

Accepted Solution

Closed

More than 2 dns servers causing DNS leaks when running a vpn client.

I have notices some strange DNS issues on my ATNT router. I am attempting to run a VPN to an amazon cloud instance, and keep getting DNS leaks whenever the vpn client is running from my machine. It seems like the ATNT router has some sort of dns caching issue, or it's cache has been poisoned. A few

Questions

501

7

Accepted Solution

IP Passthrough using Synology router

I have a Synology rt2600ac router that i want to use behind a BGW320 gateway. The Synology router uses an ip address of 192.168.1.1 by default. Do i need to change the Synology IP address (for example: 192.168.2.1) because it's in the same address range as the BGW320 (192.168.254.1)? Thanks.

Questions

850

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.