Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Relevance

Accepted Solution

DHCP - "reset list" to solve connection issues?

After 3 years of no issues with my ATT router, the last week or so I'm having trouble with some devices, usually phones or laptops, not connecting to the internet; I get a "connected but no Internet" message. Despite that, my smart devices like Amazon Echo, Firestick, etc., continue to work fine. &

Questions

265

7

0

Accepted Solution

DVR not recording

DVR is not recording any shows whatsoever...Called Tech Support but they are unable to help because of a personal router...Here is the setup ATT Modem Motorola NVG589 (doing DHCP, 192.168.1 segment) > Netgear R7000 (doing DHCP, 10.0.0 segment) > ATT DVR (IP Address = 10.0.0.XX, Default Gateway = 10.

Questions

1.8K

14

0

0

Accepted Solution

IP Passthrough using Synology router

I have a Synology rt2600ac router that i want to use behind a BGW320 gateway. The Synology router uses an ip address of 192.168.1.1 by default. Do i need to change the Synology IP address (for example: 192.168.2.1) because it's in the same address range as the BGW320 (192.168.254.1)? Thanks.

Questions

652

3

0

Accepted Solution

AT&T Fibre 1000 and MOCA Extenders

Poor Wi-Fi whit home construction type.

Questions

953

9

0

Accepted Solution

connect another router to Arris BGW210-700

Hi guys, I'm supporting this customer, her service bundle includes an Arris BGW210-700 and an AT&T Wireless Internet MF279, it looks to me that these routers are backing up each other in case either one fails. So I plugged our TP-Link Archer A6 (Vietnam model) to her Arris router and successfull

Questions

760

3

0

Accepted Solution

DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

1.5K

5

0

Accepted Solution

Device Access Code does not work [SOLVED, VPN on]

I want to enter the modem configuration options and the Device Access Code printed on the side of the modem doesn't work. Is this because my browser is blocking the 22 trackers on that page?  

Questions

48

4

0

Accepted Solution

Skip pinhole rule

None of my home network services, which I've been running for many years, are now receiving outside connections via my router.  I have a static IP assigned to the router, a 5268AC FXN The router system log is full of :   daemon: rulemgrd[1951]: Skip pinhole rule, nodeid: -1, appid: 180

Questions

151

1

Accepted Solution

NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

102

6

0

Accepted Solution

Firmware updates for Pace 5268AC?

Is there a way to check for any firmware updates for the Pace 5268AC? I can see that my current software version is 11.12.1.533524-att but haven't found any way to determine if this is up to date or not, and if not, how to update with any security updates.

Questions

2.9K

10

0

Why can my PC only connect to wireless printer via WiFi?

My computer can connect to my wireless printer when I connect to the network via WiFi, but it can't connect to the printer when the computer is connected to the router with an Ethernet cable. A fresh OS install solves this problem, but the problem keeps happening again after a couple months or so. D

Questions

94

1

0

0

5GHz WiFi connection keeps vanishing. AT&T Router.5268

I have an AT&T 5268AC router. My 2.4GHz connection works fine as does my PC over Ethernet. But for some reason, my 5GHz connection keeps appearing/vanishing from my list of available WiFi connections.Any device I try to connect via WiFi, I must connect at 2.4GHz. When viewing the list of availab

Questions

60

1

0

How do I exchange my non-WPS ATT wireless router for a WPS enabled model?

How do I exchange my non-WPS ATT wireless router for a WPS enabled model with a WPS button? Cost??

Questions

71

0

0

Extremely weak WIFI but stong/normal over ethernet

I have been having a lot of issues with our ATT provided router recently. Whenever I try to use my phone over WIFI it constantly buffers, takes forever to load, and sometimes I have to completely shut off the WIFI and just use our data. My PC (In the exact same room that I am using my phone in, not

Questions

158

1

0

0

5268AC static ip block and windows remote desktop

I currently was just upgraded to this modem and for the life of me can't figure out how to route my public ip address to a single computer and also have it be a static internal ip. So my ip router is 108.xx.xxx.214 with the usable ips as the .208-213 blockMy ip address showing on my router is 104.xx

Questions

408

2

0

0

router

can i use nordvpn on at&t router?

Questions

57

0

0

Wifi Gateway

Is it possible to get a one for one Wifi Router replacement?  I consistently have to reboot it, change channels, restart it, etc.    I would buy my own but I understand ATT does not allow this, sadly.   My issues happen regardless whether I am connected through Wifi or stra

Questions

64

1

0

Using my own Router

I have the Arris BGW210 modem provided by AT&T and I want to be able to connect my own router to see if I can get less ping when I play games because the other router I have is gaming specific so I would like to know if changing the router would help get less ping or I would have to talk to AT&T to

Questions

192

2

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

44

1

0

slow internet speed

I have really slow internet speed (28mb/s up, 1.77mb/s down, avg in my county is 100mb/s or more), even though I have U-verse. I have tried turning it on/off, disconnecting all my devices, disconnecting my router, everything AT&T recommends. I have even bought another modem, and still that didn'

Questions

113

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.