Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (88)

Relevance
DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

39

0

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

32

1

0

roku can use stb internet?

Have roku in hdmi 3, stb in hdmi 1, and stb says connected to the internet. Will I need a separate connection to the internet for the roku?

Questions

111

2

0

0

Closed

Care code 201

I'm an trying to connect Direct tv with roku. I used the wrong ID at first and when I realized what I had done and tried to use the right ID I got locked out and was given this care code 201.  I'm not sure what to to next.

Questions

37

1

0

Roku Access With HBO Max

I've got access to HBO Max through ATT and Direct TV on my desktop computer. However, I'm not able, after downloading the HBO Max App on my Roku, to access the goodies HBO offers. I just get the Max screen and can go no further. How do I activate HBO Max with my Roku device?

Questions

162

1

0

connecting my Roku no internet connection

I just received a new AT&T router Model 5268ACFXN and it connects to my phone and laptop, but not to my ROKU Model 3920X. I have tried rebooting my ROKU and router with no success. I even forgot my Connection on the ROKU and reconnected, reset, to no avail. Could it be because there are # in

Questions

80

1

0

TCL Roku TV draining wifi

Over wifi limit past two months & doing nothing different. It appears tv’s are draining the data all of a sudden but I don’t understand why.

Questions

48

0

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

108

1

0

Annoyed that my at&t service has still not been installed

I have to say at this point I'm very very disappointed that my service has not been installed been installed after speaking with 6 different people at 6 different times. I relocated and wanted to transfer my account to the new address. The new address did not offer fiber. I was told I had to get int

Questions

77

5

0

Wired Roku 4 slow with BGW320

My Roku 4 is direct wired to an ethernet port on the BGW320-505. The Roku reports a download speed of 91 Mbps with very minimal bandwidth usage from other devices. Would love some tips to get this speed up to a point where I can stream live TV at full available definition.

Questions

118

2

0

Need help

Can you help me

Questions

21

2

0

Closed

Setting up Your 3rd Party Devices - Solutions from the AT&T Community Forums

Learn how to set up your device to AT&T Internet Setting up your equipment can be easy, or it can be hard. Depending on your level of expertise, will determine your course of action. Setting up Internet of Things like streaming devices, gaming systems, IP cameras, and Wi-Fi bulbs are pretty s

Questions

132.6K

9

0

Roku Streaming Stick won't connect to Uverse

My network will not detect my Roku streaming stick (model 3500) so that I can connect it to my Wi-Fi. I've read that often times trouble connecting devices via Wi-Fi is due is internal DNS settings & that these settings need to be changed to a public DNS. However, it appears Uverse DNS settings can

Questions

709

2

0

0

HBOGO

When I input my AT&T username and password on the HBOGO signin page, it is not letting me log on, even though I have talked to AT&T twice and they confirmed that my account should have access. The error message I get is "Oops something went wrong". :-(

Questions

51

1

0

When the heck is AT&T going to provide a U-Verse Roku channel or Samsung?

AT&T appears not to provide neither a U-Verse channel for Roku or a Samsung channel for watching tv on those devices without using a box or when remoted.  Come on AT&T Time Warner/Spectrum/Charter have been doing this for 5 or 6 years on both of those devices.  It is pretty ridiculous that U-verse i

Questions

510

2

0

Anyone else seeing poor Wifi and/or Poor Roku performance on Gigapower?

Just got Gigapower service installed.  Download speed on my desktop mesured with Speedtest.net was a mind bending 430 mpbs.  Awesome.  I was however very dissapointed when we sat down to watch Netflix on our Roku 2XS, and we sat waiting for just the tiles to load.  Multiple reloads when attempting t

Questions

972

2

0

0

Constant buffering

I have been getting constant buffering problems lately, especially in the evening. I have a motorola gateway and use roku devices (hub and stick) on two tvs. Buffering happens across apps (Netfix, hbo, boomerang!, etc.) and makes watching extremely frustrating. I have reset, restarted all devices. 

Questions

89

1

0

Any way to decrease power of the Airties 4971?

My AT&T fiber router covers the main space of my house and I got an Airties 4971 extender to push the signal through the front wall of the house so that we could have good service on our front porch. The problem is that devices (especially the Roku on the TV) that are right next to the fiber rou

Questions

47

3

0

Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

Questions

40

5

0

How to get Roku to connect through the firewall

I just got a Roku stick, and I can't get it to connect.  It appears that the firewall is stopping it.   I've tried entered the MAC address, and that doesn't help.   Is there a Roku profile I can add to the firewall? The firewall log says this: src=92.252.136.157dst=99.112.238.69ipprot=6sport=35179dp

Questions

734

0

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.