Installation fee waived for Fiber (like all companies). Get my first bill, and of course I'm getting charged.Get Promo rate. Get my first bill, of course I'm getting charged full rate. Speak to customer service; I essentially get called a liar (A+ customer service). I insist on speaking to a manager

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Hello, I had service installed 2/2/2019 and never received any mail regarding the Rewards Card. Ok, no big deal.  I knew about it at least, so I went online to my account to Redeem.  Once redeemed I read it would take 3 weeks to receive the reward.  Cool, no problem.  After a

I received a reward notification in the mail on 07.11.2017. When I went online to claim the reward, from starting service, it told me the notification was expired. how can a reward notification expire, when it was mailed on 07.08.2017 and not received until 07.11.2017. So it will expire the minute i

I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And wo

When I first signed up for AT&T Fiber, I was told because of a delay in the installation date, I would receive a $100 inconvenience rewards card. However, I never received it, and from there I decided to call AT&T to figure out where it was. I was routed to AT&T rewards, who told me that while they

AT&T Rewards Information. Information can also be found here at our AT&T support page.

I reached out to a rep after waiting 6 months for rewards that I never received. I called after two online chats that pro.used the rewards were on the way. The rep on the phone told me that I would not receive anything even though I have the chat transcripts (this is why I prefer online chats). I ju

I originally transferred service to ATT July 2018 and was offered a $300 reward card (One $200 and one $100) and was told by the local rep that I would receive these after installation.  My husband was just diagnosed with cancer to I forgot about it.  In June 2019 I see a notification from ATT sayin

To Whom It May Concern: When setting up my wireless internet for my new apartment, I knew I was going to go thru ATT because of the great just internet promo that was going on at the time. I went thru the chat option on the website and spoke with a rep named "Justin" around July 23rd of this year. "

I traded my phone in July 21st and the guy helping me could not apply the credits to my new phone. He said he mailed me a accessories gift card that can be used towards my bill for $165. It has been over 2 months and I still have not received the card in the mail and it hasn't been applied to my bil

I signed up for a Uverse bundle during the month of september (They set up my service on the 22nd) When I signed up there was a promotion that gave away a electronic device. I signed up for a Xbox. Now its been 2 months, and I have contacted att numerous times (Phone, email, chat) to get different r

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

I feel like I have been scammed.  Signed up for Uverse & internet and was told that there were sending me a the rewards card in the mail within 4 weeks.  Never recieved it and now it expired?!?!  And the expiration date was before the 4 weeks.... All I got from the Rewards Center's Superviors was "

­ AT&T Rewards Many qualifying U-verse customers often have the fantastic opportunity to take advantage of the AT&T Rewards offer. However, some of the common questions are "Where is it?" "When am I supposed to receive it?" "Once I get it, how do I activate it?" etc. Here at AT&T

So I switched from Spectrum to ATT on August 14th. Was promised I’d get $200 gift card, a month later nothing so I called the reward center. Was on hold for an hour so gave up. DMed ATT on twitter and finally got to chat with someone online and they told me they’d send me an email with two $100 gift

We signed up for AT&T internet service in spite of bad reviews and bad experiences of our own with the company, hoping for a better quality of customer service. However, when my husband called to set up service at our new home, the representative convinced him to add basic cable and faster internet

Wow, seems lying to customers about them receiving a rewards card to make a sale is a frequent and ongoing tacticJune 4, 2019..I too was promised a $300 reward card, by a rep in the store and a rep on the phone when I got my new devices. I went to upgrade ONE phone and ended up getting 2 phones and

I just moved over from sprint because of the rewards card that was promised otherwise I would’ve stayed with AT&T I received all four of them at the same time and I was able to use three of the cards which were a Visa gift cards The third one kept getting declined for no reason when it had the funds