Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (473)

Relevance
HELP! Bought AT&T PrePaid Cell Phone, AT&T Prepaid Card, won't work?!

So in short, I don't have a phone number, it didn't come with one. So I can't make an account, or load it. I've been trying to figure this out for hours and feel pretty silly if this was an easy fix... I purchased a AT&T PREPAID cell phone, the "AT&T AXIA," and one of those "AT&T PRE

Questions

 • More AT&T PREPAID Discussions

327

2

0

fraud/scam

That's right, straight up scammers! Really It seems as though they just don't care who they con. Also, crazy they are getting away with it. Okay, I'll get on with it. On 9/01/22 our home internet went out. Called att and strangely (oddly) enough they were out the next day to fix. It was a severed

Questions

 • Wireless Billing

76

1

0

Why are you guys not carrying the Samsung Galaxy Tab S7+?

Here we go again, we had the exact same problem with the Samsung Galaxy Tab S6, AT&T did not carry the Samsung Galaxy Tab S6 on their network, so once again, I skipped a generation of tablets. You guys are offering one model of tablet, nobody wants. I want to give you guys $1,000 for the Ta

Questions

 • Device Features

661

3

Sedgwick not responding to my claim

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an

Questions

 • AT&T Fiber Installation

383

8

0

Lost Phone Return

Anyone else having issues with ATT receiving trade-in phones (or other items)? I sent back a phone back on Sept 25th, 2021, and ATT says they never received it so now I am being charged $500+. I was told by ATT that it's my responsibility to track the lost phone. I contacted the local USPS through a

Questions

 • Wireless Billing

331

4

0

Non-returned device fee

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Questions

 • Wireless Account

285

7

Trade in package not received

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

 • Other Phones & Devices

213

11

0

Can you please send it to my personal email?

I need to file a complaint about a store experience and the manager who I've been dealing with for three months to resolve a problem they created and have agreed to rectify. However, it has not happened and AT&T has made over $500 dollars of withdrawals from my checking account over the last two

Questions

 • Wireless Billing

37

3

0

This is so frustrating.

So I have an issue where I can’t send pictures anymore. All of the sudden I called AT&T today and they were so unhelpful with me. They were going in circles and explaining to me that my solution to this is to not send pictures over 1MB which I told him that’s impossible because every picture tak

Questions

 • Apple

27

1

I am not able to send text messages, AND text messages from others rejects as "Server Reponse Error" on THEIR phone.

ISSUE: I receive an error message when sending text messages ("Message not sent"). When SOME people text me they also receive "Server Response Error," on their phone; however, SOME people do not get a rejection and I do receive their text message. I can receive text messages from SOME AT&T a

Questions

 • Data & Messaging Features, Internet Tethering

334

0

0

Need to get ahold of Risk Management, electrical line cut at my elderly mom's home 2 weeks ago

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

Questions

 • AT&T Fiber Installation

88

2

0

AT&T refund debit card is a disaster to get activated.

We have a credit on our account for cancelling our service mid-month. Ther refund policy expressly states that any credit on your account will be credited back to you on the form of payment you have on your account, such as a credit card. Yesterday, in the mail I received a debit card for a credit o

Questions

 • Wireless Billing

38

1

0

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

52

1

0

CORPORATE PHONE NUMBER FOR FIRSTNET

I have been dealing with FirstNet and a return since the end of June, beginning of July. FIRSTNET is HORRIBLE!!!  I have submitted case upon case only for FirstNet to cancel them for incorrect routing or incorrect case details.  I have spoken with FirstNet customer service and supervisors

Questions

 • Wireless Account

257

3

0

fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

 • More AT&T PREPAID Discussions

109

1

0

North Lane Refund Card By ATT Not Working

Has anyone had any success with these Northlane Cards that ATT has sent out as their form of "refunds"? I have been trying to get two activated for a couple of months for my 83 yr old mother. Does ATT get the money back if they are not activated? I am going to file a formal complaint with consumer f

Questions

 • AT&T Internet Account

22

1

0

Traded in phone for promotion but the store lost it

Back in January I participated in the phone trade in promotion where my family switched our plan to AT&T and I was supposed to trade in my old phone for a refund. The rest of my family who lives in a different city mailed their phones back to corporate and got a refund after a few billing cycles

Questions

 • Apple

512

11

0

Att won’t unlock my paid off out of contract phone

I have a phone that is paid off and not under any contract yes I have check this out. But since the former owner is a little behind on their bill which no longer has anything to do with my phone they refuse to unlock it. I need AT&T to either unlock it or send me my money back. The people I got

Questions

 • Other Phones & Devices

45

3

0

Who can help me with a complicated billing issue?

Hi, I am an AT&T retiree, and a loyal customer for more than 30 years.   Back in February of 2018 I moved. I had to disconnect several of my services due to lack of services available at my new address.  I did this through the "concessions" department.  I had Uverse, DirectTV,

Questions

 • AT&T Phone Account

52

2

0

Not texting, Not calling, Not using the phone and being charged $4.58 a day while on the $2 a day plan?

I got this $2 a day plan because I don't use the phone. It's just on my table. This is the second time I login and it has zero balance. Today it used $4.58 and it says "data" what does that mean? How is this even fair. I haven't touched my phone. How can I stop this? How do I email customer service,

Questions

 • Account & Usage

52

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.