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Destroyed card

I received a card for a credit I had on my disconnected landline and mistakenly shredded it with some other paperwork. I am trying to get it replaced and have been on the phone either Customer Service (that is a joke) for an hour and twenty minutes, transferred to four different people that I couldn

Questions

30

7

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

107

2

0

U-Verse On Demand Movie would never play properly - I want a Refund

I tried MULTIPLE times over the two-day rental period and the movie would never play without pauses/skips/frozen screen many times a minute. I have numerous streaming services that I have zero issues with. Internet is also AT&T. How do I get my money refunded?

Questions

26

1

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Fraud

An account was fraudulently opened in my husband's name. We believe a costco kiosk worker opened it for commission. We have spent over a month trying to close the account and return the IPad that was sent. We have filled out police reports, gone to corporate, filled out all the required forms, and w

Questions

90

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Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

Questions

27

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Credit Request for Service outage

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

Questions

25

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Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

Questions

56

7

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

73

2

0

Refund on return of accessory only order

I placed an accessory only order on 18th November and used guest checkout as I am not an AT&T customer. I returned the order using the prepaid shipping label that came in the box on 22nd November (as per policy accessories return is accepted within 14 days). I have not yet received the refund on the

Questions

131

0

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SUPERVISOR

I have been disconnected by the Loyalty Retention Dept SEVERAL times TODAY. I am now beyond annoyed. Customer Satisfaction should be an assist to satisfy the customer, not irritate them. Loyalty Retention means to retain the loyal customer. I’ve been with AT&T for approximately 20 years. Since c

Questions

52

5

Duplicate transaction

Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not

Questions

29

2

0

Charged for international calls I did not make!

I have been charged $150 plus $46 in fees for a 50 min call to Sweden that I did not make!! This is the only International call on my phone bill in all of the history of having AT&T. I logged in to pay my bill and discovered this charge. I first used the chat feature on the website and was offered a

Questions

911

2

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Closed

AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

Questions

124

4

0

ATT Says USPS Changed My Billing Address and Mailed My Checks to Incorrect Place

Last week, att online chat told us our 10 deposit refund checks for share plan account were mailed to an incorrect address, and 4 of them has been cashed ($500 each). This week att told us the new checks were mailed to the wrong address again because of USPS! We are international students, and appli

Questions

864

4

0

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AT&T visa expired

Had att services then decided to cancel them. Att provided me money back to me that I had spent. Returned the money back to me in Visa card and I have noticed it has expired. I need a new vista sent to me as it’s my money to begin with and not a reward you offered me.

Questions

21

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Received a Refurbished phone on a new AT&T account

Why on earth would I be getting a refurbished phone on my new AT&T plan. The other 3 phones on the plan are brand new.  How can I get this fixed?  Seems rather fishy to me.  Can we say "Lemon Law".

Questions

37

3

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

70

10

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Got charged full price for an upgrade

On September 12th I pre-ordered my iphone6 like so many others, a few days later I get an email, that there was an issue with the address provided.  After calling and spending over two hours on the phone, I get a representative to assist.  DESPITE repeating this is for an upgrade and all we are doin

Questions

337

1

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TRADE IN SCAM

I would like to start a petition of anybody who's been mislead or downright lied to and scammed out of their devices and have an outrageous bill from att when they were promised otherwise. I just got of of a chat with a sales supervisor and he was downright rude and unhelpful. Lies on top of lies. T

Questions

26

8

order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

Questions

29

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