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Returned iphone 13 pro stolen in transit

Hi, I'm reaching out for the fourth time now about this issue. Back in September I bought an Iphone 13 pro from the AT&T website but returned it because I selected the wrong purchasing option. I was told that I had to return the phone back via mail then order a new one. I received a shipping

Questions

 • Apple

155

1

0

Changed plans but still charged for old plan

I'm a prepaid user on the $45 plan and get a $5 discount for auto pay. Chose to change to the $35/$30 plan. Per the instructions on the account page, I waited til today - one day prior to payment day - to change plans. The plan changed... but it still charged me $40! It overpaid itself by $10 and i

Questions

 • Account & Usage

337

6

0

0

refund for my deceased fathers account

I have been trying since Feb 2022 to get them to send me a refund check for my fathers account and although they've said it's been mailed or credited back to his account, I've yet to see any of it. I don't know what else to do, everyone there tells me something different. Any suggestions?

Questions

 • Wireless Billing

62

6

0

DISPUTE

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

Questions

 • Wireless Billing

61

1

Refunding!

I just have question! This is my first time to refund at at&t, and I checked that they refund my money when I was calling with them. However, I couldn't see any money that I got back on my card. I just wand to know they refund it right after? or it takes time to refund. If they do, how long it's goi

Questions

 • More AT&T PREPAID Discussions

138

2

0

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

186

1

0

Accidentally tore Deposit Refund check in half

Yes, this is one of the dumbest things I've ever done. Force of habit? Muscle memory? Distraction? Probably all three, I received my deposit refund check today in the mail, and after opening it, I decided to tear the rest of the paper that the check comes glued to in half, I was also still holding t

Questions

 • Wireless Billing

117

2

0

0

Can you please send it to my personal email?

I need to file a complaint about a store experience and the manager who I've been dealing with for three months to resolve a problem they created and have agreed to rectify. However, it has not happened and AT&T has made over $500 dollars of withdrawals from my checking account over the last two

Questions

 • Wireless Billing

37

3

0

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

52

1

0

Call back on refund

Still waiting for AT&T to call me back.They said they would call back in 3 hrs it's been 24hrs

Questions

 • Wireless Account

91

1

0

0

Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

 • Account & Usage

42

1

0

phone cancel did not occur; no service, but billed for 18 months.

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

Questions

 • AT&T Phone Account

38

1

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

 • AT&T Internet Security

60

0

0

Ripped Off!

I have tried for the past 9 months to resolved my issue: I purchased a new iPhone in December 2019, I had to return it by mail, was told over and over that my refund would be processed once the phone arrived at the warehouse (which it did), I never received my refund and continue to get charged mon

Questions

 • Wireless Billing

29

1

0

Need to get ahold of Risk Management, electrical line cut at my elderly mom's home 2 weeks ago

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

Questions

 • AT&T Fiber Installation

90

2

0

Att won’t unlock my paid off out of contract phone

I have a phone that is paid off and not under any contract yes I have check this out. But since the former owner is a little behind on their bill which no longer has anything to do with my phone they refuse to unlock it. I need AT&T to either unlock it or send me my money back. The people I got

Questions

 • Other Phones & Devices

47

3

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

56

4

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

95

2

0

wireless charging pad stopped working after six months

My wireless charging pad has just stopped working, I thought it was my iPhone. I tried a friend's iPhone and that also did not work on the charging pad. Is there a way to fix this without losing hours of my only day off on the phone with "customer support"?

Questions

 • Device Features

75

1

0

This is so frustrating.

So I have an issue where I can’t send pictures anymore. All of the sudden I called AT&T today and they were so unhelpful with me. They were going in circles and explaining to me that my solution to this is to not send pictures over 1MB which I told him that’s impossible because every picture tak

Questions

 • Apple

32

1

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