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I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer
Questions
• Wireless Billing
Closed
I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio
Questions
• Account & Usage
It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs
Questions
• Apple
I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi
Questions
• Wireless Billing
Hi, I had a direct conversation with an AT&T agent which was going on for days. I could not check my messages for a few days and they had sent me a link for a case update, but the link had expired after 48 hours. Now the conversation is closed and I don't have access to my case update. How shou
Questions
• Wireless Billing
went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that
Questions
• Wireless Billing
So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o
Questions
• Wireless Account
i need refund as was charged automatically i tried calling refund department 8558440388 but all lines are busy.i need my moneyiPhone 8 64GB$699.99$23.34$29.17
Questions
• Wireless Billing
Good morning,I use auto pay option but the day before my prepaid plan was to renew I changed to a different plan. I was charged the new amount ($40 for $50 plan) then I was also charged the rate for my old plan ($30 for the $35 plan). My question is:A) how can I get a refund on that $30 that was inc
Questions
• More AT&T PREPAID Discussions
Hello,To make a long story short, I need to help my mom cancel her AT&T account because it, the phone, only worked for 2 days. The apartment where she lives has always had connection problems but we tested the line with a AT&T and it didn't work and they suggested that we cancel and return the equip
Questions
• AT&T Phone Account
Closed
I have been a Go Phone customer continuously for over 7 years. Yet today, I called customer support to request a refund of the credit that is currently on my account. The reason for this is that I was kidnapped, robbed and physically attacked. One of the items (besides money) that was robbed was my
Questions
• Wireless Account
Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they
Questions
• Account & Usage
I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am
Questions
• AT&T Phone Account
I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul
Questions
• More AT&T PREPAID Discussions
Closed
Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica. The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p
Questions
• Wireless Account
I found out today that I have been paying far more than necessary for far less than I could be getting if I had been made aware that my plan was obsolete and that much better options were available. The reps at the 800 number were rude, disrespectful and of absolutely no help to me today. They tol
Questions
• Wireless Account
Several months ago, I entered an AT&T store and asked about a 2Wire modem replacement. An order was placed by the manager of the store. Three weeks passed, I never received the modem. I called the store, and spoke with the manager that placed the order. He said it appeared that the order was never i
Questions
• AT&T Internet Account
I'm a prepaid user on the $45 plan and get a $5 discount for auto pay. Chose to change to the $35/$30 plan. Per the instructions on the account page, I waited til today - one day prior to payment day - to change plans. The plan changed... but it still charged me $40! It overpaid itself by $10 and i
Questions
• Account & Usage
My wireless charging pad has just stopped working, I thought it was my iPhone. I tried a friend's iPhone and that also did not work on the charging pad. Is there a way to fix this without losing hours of my only day off on the phone with "customer support"?
Questions
• Device Features
Hi, I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun
Questions
• Wireless Billing