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prepaid card refund

Hello,I ordered a prepaid card through the website and planned on porting my number over from US Mobile.  As the setup guide that i received in the mail said, i called the customer service number provided to me on there.  The customer service agent stated to enter my sim and IMEI number to an automa

Questions

 • More AT&T PREPAID Discussions

186

1

0

0

Netgear Aircard 770S doesn't work with new AT&T Sim Cards

I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2".  Called customer service and they explained the account had been deleted due

Questions

 • Other Phones & Devices

237

5

0

I NOLONGER HAVE AN ACCOUNT

I returned a phone that I purchased within the 14 days but I am now receiving a bill for the phone of 800 and some dollars

Questions

 • Wireless Billing

32

2

0

AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

 • Wireless Billing

59

10

0

Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

 • More AT&T PREPAID Discussions

23

1

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

 • Wireless Billing

189

5

Refund status

My order was cancelled with AT&T last Thursday Oct 4th, 2017. They told me it would take 24-48 hours but I still have not received anything. Any ideas on a time frame for this refund?

Questions

 • Wireless Account

4.4K

3

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

71

2

0

AT&T never gave me trade-in credit

This whole program is insane. "Mail in your phone and we will give you $800 credit in three months." What an effing scam! I mailed my phone in back in July. It is now January. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received my phone

Questions

 • Phone & Device Upgrades

37

7

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

 • Wireless Billing

241

1

0

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

73

3

Iphone 6 return nightmare!

Sept 12 2014, Iphone 6 launched and decided to order 2 of them and enroll in the ATT NEXT program to keep my current plan intact and not get involved in any contract. I order 1 Iphone6 64GB for myself and 1 Iphone 6 16GB for my wife both with ATT Next program. Few hours later my wife changed her min

Questions

 • Wireless Billing

380

1

0

0

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

48

1

0

Product Return

I shipped by my Wi-Fi Extender on May 8, 2020, and requested a refund.  I have not seen any refund and/or credit to my account.  How do I find out about the refund?

Questions

 • AT&T Internet Equipment

35

1

0

Customer service messed up my account payment after fixing an issue completely UNRELATED to billing, expecting me to make another payment!!

After making a payment of $70 on my AT&T Prepaid account I was having network issues with my device. I called Customer Support and the lady told me my device was blacklisted. How? No clue!! She proceeded to "fix the issue" then told me I needed to make a payment in order for my service to be act

Questions

 • Plans & Features

37

2

0

ATT - Please help me!

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

Questions

 • AT&T Internet Account

143

3

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

94

2

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

63

1

0

Ripped Off!

I have tried for the past 9 months to resolved my issue: I purchased a new iPhone in December 2019, I had to return it by mail, was told over and over that my refund would be processed once the phone arrived at the warehouse (which it did), I never received my refund and continue to get charged mon

Questions

 • Wireless Billing

28

1

0

Call back on refund

Still waiting for AT&T to call me back.They said they would call back in 3 hrs it's been 24hrs

Questions

 • Wireless Account

90

1

0

0

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