The ATT near my house was having a trade in promotion where you can trade in any eligible phones and get 699 towards a new phone. Mine was eligible so I traded it in (in store) and got the iphone 12 mini which was also 699. They told me I would see the installment plan charged and it would be credit

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra

Hello,I ordered a prepaid card through the website and planned on porting my number over from US Mobile.  As the setup guide that i received in the mail said, i called the customer service number provided to me on there.  The customer service agent stated to enter my sim and IMEI number to an automa

Hello,I have been back and forth with AT&T for months now and I'm at my wit's end.  Back in August, I ordered a new iPhone online.  Unfortunately, my existing phone stopped working entirely before the new one was delivered, and I had guests coming into town so I needed a new one immediately.  I went

So long story short, I got a new phone a few months back and in under 24 hours it completely went unresponsive. Would not turn on after I woke up, wouldn't even force restart, no LED's or anything when plugged into wall or computer. So when I called about all that, I was told on phone all I needed t

I sent in my perfectly good working condition phone for trade in as part of the android/samsung $800 trade-in deal. I had it wrapped in extra wrap, in 2 packages, still in the protective case with screen protector. ATT is saying my screen was broken. I have called multiple times to discuss this with

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

I paid my direct tv payment via my bank's pay bills feature on 12/09/21. It was taken out of my bank account - but says Bill Pay AT & T U-verse Mobile xxxx57553 - I don't have a U-verse account.  I was on the phone with AT & T for 1.5 hours on 12/23 - finally I just paid the bill again

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

Is there anyway to contact ONE person at AT&T to get a refund for a canceled account that I over paid? My past experience trying to do this resulted in getting transferred to 15 different people repeating the same info to each and 3 hours later gave up because it was getting me nowhere! I don't

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

To Everyone:Last October 2018, I agreed to get the BOGO iPhone 8.   Well, since then I got the 2 iphone8's and both phones worked......but then, in December 2018, I got a BILL fromthe LYING DIVISION of AT&T and I was sent a bill for $1,089.00 because I didn't activate the new "account" they had crea

When we signed up for AT&T, there was an offer to turn in our old phones, and receive a $35 bill credit per phone, per month, for a year. Using AT&T packaging, we sent back our phones. I tracked the packages to ensure that they didn't get lost in the mail. A month later (December), no cr

I Brought an AT&T prepaid to use in my Xiaomi Redmi note 5, Wich supports up to 5G. Did everything right to activate it but it says "It's not supported for 2G devices" (clearly not my case). Can't activate it at all. Wasted 10 dollars. This is a false advertising. Need support from t

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel