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Trade in/Upgrade with great caution, ATT deceiving tactics

I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,

Questions

 • Apple

63

1

Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

Questions

 • Wireless Account

32

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

95

1

0

Closed

How to get a refund for a payment misdirected to a closed account?

I inadvertently misdirected an electronic payment intended for another payee to my closed landline account at AT&T. Although my bank sent a letter off to the same PO Box as the bill pay, address, I cannot get to the correct customer service department at AT&T via telephone to ensure that the funds (

Questions

 • AT&T Phone Account

197

4

0

AT&T Autopay Refund

I'm from England, and I was leaving for my flight back home from America on the 13th of this month (the day of this message). I had got a GoPhone account because I was in school in America from August of last year, and would need a working phone plan in the USA to contact people with. I paid for the

Questions

 • More AT&T PREPAID Discussions

420

1

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

Warranty Fraud

At&t won't Honor the warranty so if anyone else has a (Edited per community guidelines)ty phone I'm going to see my lawyer tomorrow. I also have all phone conversation I got from customer support, And receipts .Done !! Going to post all my conversation on Twitter, tictoc,and my YouTube channel.

Questions

 • Other Phones & Devices

60

11

0

3G sunset, prepaid appeasement refund

I've been using AT&T Prepaid for years, completely happy. Now, with the 3G sunset, our AT&T microcell no longer works and we have NO coverage in our area.  I've been on the phone (landline) with AT&T for the last five days; spoke to over a dozen agents, who all tried to find a solu

Questions

 • More AT&T PREPAID Discussions

102

0

0

Account balance

I had $65.00 in my account and I have auto pay setup. My plan is the $65/month plan but with auto pay I'm supposed to get a $15 discount and only be charged $50/month but for this month you took all $65 of my money giving me no discount. Why?

Questions

 • Wireless Billing

40

6

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

60

3

0

Got charged full price for an upgrade

On September 12th I pre-ordered my iphone6 like so many others, a few days later I get an email, that there was an issue with the address provided.  After calling and spending over two hours on the phone, I get a representative to assist.  DESPITE repeating this is for an upgrade and all we are doin

Questions

 • Phone & Device Upgrades

332

1

0

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

 • Watching HBO Max

151

2

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

'Sponsored Data' with AT&T Now app, using my hotspot on a Roku failed. It Def counts against my 8gb, I ran out of data on 4 hours.

I burned up my gigs in 4 hours and no I have none.. also I bother the 12 month pre-pay

Questions

 • Plans & Features

89

2

0

Closed

AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

Questions

 • Wireless Billing

120

4

0

UPS Lost My New Phone

UPS lost my new Galaxy S22+ and it shows as "On the way" but also "Estimated Delivery - Information Not Available". I have no idea how to resolve this. Its been 10 days since ordering the phone. UPS needs a shipper number to make a claim and I can't find where to submit a claim for ATT.

Questions

 • Samsung

48

1

0

Cust Serv NIGHTMARE!

I'm sorry but you guys have to better than this....Cust Serv NIGHTMARE!How can I RE-enroll for this service?? I paid for the 90 days and now I want to keep it (now that I can't get my money back...) So now I want it, I want the free appleTV and I dont want to have to go to twitter for cust serv reso

Questions

 • 2016

51

0

0

0

Internet 24 Promotion Not Honored -- have email proof

Hello, There was an internet price increase on my May bill.  So, I went online to check other options.  I found an option that offered a $25/month discount for the Internet 24 plan.  My next bill did not reflect this discount so I called and chatted with AT&T reps.  They told me I would receive an e

Questions

 • AT&T Internet Plans

109

1

0

0

New Family Plan

HiI want to buy a family plan with AT&T. Can someone answer the following questions with specific numbers. 1. We are 10 friends using AT&T monthly package. If we get into a plan, what's the best deal in $/month. 2. What are the incentives like data? Hotspot ? HBO? Netflix ? Disney+ ? 3.

Questions

 • Account Features

37

2

0

order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

Questions

 • Wireless Account

26

2

0

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