Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (476)

Relevance

Accepted Solution

Official Solution

Can I receive credit when cancelling service?

My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.

Questions

 • Wireless Billing

64

7

0

Accepted Solution

Official Solution

over paid

after submitting a payment my confirmation said submitted 2 payments.  How do I stop one of the payments?

Questions

 • Wireless Billing

110

1

0

0

Accepted Solution

Official Solution

Is there any way I can get information on the process of my trade in deal?

I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba

Questions

 • Wireless Account

120

2

0

Accepted Solution

Official Solution

Refund against existing prepaid account while joining a new family plan

I was using an AT&T prepaid plan worth 40 dollars. I recently shifted to a family multi line discount plan, however, I had about 10 days before my account was due. Would the amount be adjusted in my current bill, or would I lose the money?

Questions

 • More AT&T PREPAID Discussions

604

4

0

0

Accepted Solution

Official Solution

refund on canceled service

My internet and home phone services have been canceled. The final bill indicates ATT owes me a refund. How long does that take? Is it repaid back electronically to the bank account I have on record or is a paper check sent to me?

Questions

 • AT&T Internet Account

32

3

0

Accepted Solution

Official Solution

Was I scammed during an in-home tech visit?

Hello, I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the inte

Questions

 • Wireless Billing

150

4

0

Accepted Solution

Official Solution

App Purchases - Things To Know From AT&T

Were you surprised by an app purchase? Did your 3 year old get a hold of your phone? It has happened to people I know and an issue I see on the forums. Check out the information below to learn about app purchases and information on how to manage them.    Type of App Purchases and How To

Questions

 • Account Features

9.5K

4

0

Accepted Solution

Official Solution

how do i avoid overpaying for my prepaid plan?

I previously paid 30 dollars (autopay of a 35 dollar plan) a month for 1 GB internet and unlimited text and calls for my prepaid plan. I decided to upgrade to an unlimited internet plan of 75 dollars a month and tried autopay for a month (January). I noticed that I paid for both the 75 dollars and 3

Questions

 • More AT&T PREPAID Discussions

104

5

0

Accepted Solution

Official Solution

Cancelled a wireless order and still no refund

I placed an order for wireless service and it was $238 for the taxes and such which was deducted from my bank immediately.  An hour later I cancelled the order and I received a message saying the Order was cancelled and I wasn’t charged but I definitely was charged and now it’s been 2 days and my mo

Questions

 • Wireless Billing

356

2

Accepted Solution

Official Solution

CANT SUSPEND MY ACCOUNT AND STILL PAYING BILLS

I'm a brazilian who was visiting America and I activated a prepaid account on the 10/28/2018. I came back on the 11/12 and tried to suspend my account by contacting the Customer Service Phone Number. They assured me the account was suspended.Later I found out I was still being charged on the AutoPay

Questions

 • Account & Usage

349

5

0

0

Accepted Solution

Official Solution

No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

 • Wireless Billing

727

7

0

Accepted Solution

Official Solution

ATT Prepaid - why I paid Deposit 3 times the price for a Certified Refurbished Phone ??

I got a phone from ATT, there seemed to be some issues with with voice.  so I requested for a replacement, a $122.30 some dollars I had to pay for some reason to send in a replacement phone.  I was surprised ATT asked me for deposit because the phone was free as part of promotion going on on prepaid

Questions

 • Phones, Tablets & Devices

577

1

0

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

Accepted Solution

Official Solution

Refund on supposed to be canceled account

I had ended an account back in Dec 2015 and opened up a prepaid account right after. The ended account still was getting charged to my bank account and for the last 5 years I was under the assumption it was my newly opened account due to them getting charge to different credit/debit cards. The total

Questions

 • Wireless Account

75

3

0

Accepted Solution

Official Solution

Refund on prepaid account and keeping my number during COVID-19 when I am not in the US.

Hello, I'm an international student and due to the COVID-19 I had to go back to the Czech Republic. My autopay just renewed today, however I am not in the US anymore and won't be using any of that data/calls/texts. I already cancelled my autopay but is there a way to put my 40$ on hold, since I am n

Questions

 • Account & Usage

78

2

0

Accepted Solution

Official Solution

Closed

Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

 • More AT&T PREPAID Discussions

641

24

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

 • Wireless Billing

133

28

0

Accepted Solution

Track a return that was done through Corporate Accts Program between AT&T and UPS

In late Aug 2020, we got gigabit internet. A smart wifi extender was added to installation because the installer thought we needed it but it didn't work properly with our router. We called AT&T and were told to bring it to UPS (9/10/2020) - Per the AT&T Equipt Return Agreement under the Corp

Questions

 • AT&T Fiber Equipment

61

3

0

Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

1.1K

9

0

HOW DO I CANCEL???

I want out! NO customer service phone number! No info on the AppleTV.. I want a full refund!

Questions

 • 2016

129

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.