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Traded in phone for promotion but the store lost it

Back in January I participated in the phone trade in promotion where my family switched our plan to AT&T and I was supposed to trade in my old phone for a refund. The rest of my family who lives in a different city mailed their phones back to corporate and got a refund after a few billing cycles

Questions

 • Apple

524

11

0

AT&T Northlane Mastercard issues

Our AT&T contact assured us the Northlane Mastercard debit card would be an easy process to transfer a credit from AT&T to our bank account. After auto-activating the card via phone, the Northlane website and app have been useless. The only online access to Northlane we have is to check the

Questions

 • AT&T Internet Account

42

4

0

Cancelled AT&T prepaid order

My online AT&T prepaid order number (Edited to remove personal information) was officially cancelled on July 14, 2020.  The order was for an AT&T Prepaid Sim Card with the $75 service plan.  I have not been refunded for the cancelled order for July 14, 2020.  I keep getting the run around on the dar

Questions

 • More AT&T PREPAID Discussions

86

1

0

LG G8

Hello. I bought a phone on ebay, but it turned out that he was lost or stolen. Can I somehow find the owner of this phone, as far as I understand, he may need it.

Questions

 • Other Phones & Devices

71

1

Closed

Service Refund

Service Refund Att upper management - ceo - board - needs to understand how poor their support is. I've been online 1 hour and twenty thirty minutes waiting for competent technical support. Requesting a refund of one months billing fees for each hour I'm on the phone or alternatively equal

Questions

 • AT&T Internet Equipment

41

1

0

Reward Card Scammed

I just got scam out of $150 reward card. What to do? Data breached is more of a deal here. I hope AT&T can resolve this issue.

Questions

 • AT&T Fiber Account

42

0

0

Not texting, Not calling, Not using the phone and being charged $4.58 a day while on the $2 a day plan?

I got this $2 a day plan because I don't use the phone. It's just on my table. This is the second time I login and it has zero balance. Today it used $4.58 and it says "data" what does that mean? How is this even fair. I haven't touched my phone. How can I stop this? How do I email customer service,

Questions

 • Account & Usage

52

3

0

Who can help me with a complicated billing issue?

Hi, I am an AT&T retiree, and a loyal customer for more than 30 years.   Back in February of 2018 I moved. I had to disconnect several of my services due to lack of services available at my new address.  I did this through the "concessions" department.  I had Uverse, DirectTV,

Questions

 • AT&T Phone Account

52

2

0

Autopay refund

Hi. I got a problem.I used prepaid sim card.2 weeks ago, I went to store and request cancel the autopay.And the employee said, canceled the Autopay.But she got a mistake.Last Tuesday, the fee paid automatically. So, I went store yesterday again.Another employee was help me.He said, I have to call th

Questions

 • More AT&T PREPAID Discussions

186

1

0

0

No service abroad

Hello,I arrived in Europe on the 11th of June and will be travelling around the UK, Ireland, and the Netherlands until the 4th of September. I did not set up any international plan before I left the US. Today I needed to call the States and tried to work out how. I have no service at all in Ireland.

Questions

 • Wireless Account

194

2

0

0

Autopay Deenrollment, Account Mysteriously Cancelled and then charged double

Timeline: 10/11- AT&T AutoPay deenrollment Email #1 10/12- Payment posted 10/22- 2 Canceled $55.26 charges in same day  10/25- AT&T AutoPay deenrollment Email #2 10/25- Conversation with AT&T employee stating I had nothing to worry about and autopay was on 11/5- Int

Questions

 • AT&T Internet Account

21

1

0

Fraudulent charges, case number & awful service

For the past couple days I've been on and off the phone (waiting for call backs and to talk to the right person at AT&T) to help me with fraudulent charges ($850+ worth) that are on my ATT bills. I have auto pay and I unfortunatly havent been paying close attention to the somewhat confusing

Questions

 • Wireless Billing

45

1

0

Mistakenly sent wrong phone back to AT&T

Hi, I mistakenly sent the wrong phone back to AT&T and now AT&T refuses to give me my old phone back, which was completely paid off. Do I have any options available to me?

Questions

 • Apple

72

7

0

Significant amount of payment issues

Hi. My account says "You have order in collection. No payment can be made until it is resolved." I recently missed my usual payment of $65/month due to a lack of funds in one of my accounts, so I tried to switch to the $35 plan, but it said I was unable to switch without paying a claim that was on t

Questions

 • Wireless Billing

47

1

0

ATT BOBO SCAM

ATT REFUSES TO ADDRESS AND HONOR THE BUY ONE GET ONE FREE OFFER I SIGNED UP FOR IN 2018. SO FAR, BEING CHARGED 17 MONTHS FOR A PHONE THAT WAS SUPPOSED TO BE FREE. OVER 3 MONTHS OF CALLING CUSTOMER SERVICE, SPEAKING TO A HALF DOZEN SUPERVISORS, NO HELP WHAT SO EVER. I FEEL TOTALLY TAKEN ADVANTAGE

Questions

 • Wireless Account

74

2

Replacement of Returned phone

I returned a defective Samsung Phone. My understanding is that AT&T will send me a replacement and that I do not have to take further action to reorder the phone. Is that correct?

Questions

 • Samsung

48

1

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

56

3

0

Owner

I returned a equipment via UPS store per your instructions years ago and used your pre paid upc code print out for shipping the equipment back to you and you still charged me for equipment and reported me to creditor for collection that i have recently found out about. I C System Inc.   Accoun

Questions

 • AT&T Internet Account

40

2

0

Displeased upset

I purchased a $60 minute plan for a SIM card and it's not working having to do something else I'm eating a refund immediately

Questions

 • Wireless Billing

189

0

0

0

I receive calls from other numbers and not my own, WHY CANT ATT FIX THIS ISSUE FOR OVER A MONTH!

I've been living with an ATT nightmare. For the past month I've been receiving calls from other ATT customers. I've called and and spoken with Advance support twice with a promise of a call back in 24 hours. Those calls never came. I spoke with someone about getting a new phone with another new numb

Questions

 • Android

50

2

0

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